Blue Nile
reviews and complaints

As a potential customer of Blue Nile Inc., it's important to consider the mixed experiences shared by previous customers. While some have praised the quality of the jewelry and the customer service, others have expressed concerns about delayed shipments, unexpected charges, and issues with resizing and returns. It's evident that Blue Nile has received both positive and negative feedback, highlighting the importance of thorough research and consideration before making a purchase.

Super satisfied with the service! I bought a ring for my wife here to present it to her on our marriage Anniversary. The variety of rings to choose from are very nice. The one I ended up purchasing was of very high quality and got delivered to me super fast. I was delighted to present the ring, and my wife really loved it, which is the most important! Thank you so much for your service, I will definitely order again.

I was skeptical to buy jewellery online, but with the current shut-downs decided to give it a try. I have now made 4 purchases with blue nile over the course of the last year and will continue to give them my business in the future. The selection is good, and the customer service is excellent. I was unhappy with my first purchase (beautiful piece, just did not suit me) and the return process was quick, painless and cost me nothing. I would not hesitate to recommend Blue Nile, I'm very happy with the quality and the experience.

This is the best place to purchase jewelry. I got my wife's engagement ring and wedding band here. I was able to custom select every aspect of the rings. For her I chose the color 'D' for Debbie, the carat weight was. 77, we graduated HS together in '77, the table(% of area on top of diamond) was 59%, we were both born in '59. Her rings are platinum which is in the 10th group on the periodical chart, we were married 10/10/10. I selected the band width, clarity and cuts as well. She loved all the thought that I put into it.
Now as for the price, unbelievable, I shopped around the local brick and mortar jewelry stores, they could'n even come close, in fact one of the jewelers actually recommended Blue Nile after he couldn't find what I wanted.

Them Blue Nile 7 mm earrings was real nice lookin'! I bought ‘em and they looked juss like diamond to me! I talked to them customer service folks, and they said that's just how the stone is s'pose to look. If you got pale skin, them earrings gon' look clear as day, and not even blue!

I asked to switch out my earrings, ‘cause I wanted some more color. But they say they couldn't give me nothin' more 'cause that's the only color available. They sent me back my earrings but not in the nice fancy box it came in. They sent it back in a dull, boring plastic thing. Had to call ‘em for another presentation box. It came rat quick, but I missed givin' it to my daughter on her birthday! I mean, I ordered it a whole month ‘fore her Big Day!

But now I know that's just how aquamarine earrings are, and Blue Nile done handle all this nice even though there were mistakes. They can only work with what they got! So I’d do business wit’ them again, no doubt. Them earrings are still pretty as ever, even if they are pale as pale can be!

My experience with Blue Nile was amazing! I was in search of an engagement ring for my soon-to-be fiancé, and I wanted to make sure I was getting the most bang for my buck. I researched countless options, but in the end, I found the perfect ring and setting. I am thrilled with the diamond's clarity, even though it may not be the biggest gem on the market.

Since my significant other started wearing her ring, we have received countless compliments. Her friends, who have bigger diamonds, are envious of the clarity of the stone. It really is unmatched! I couldn't be happier with the product I received from Blue Nile.

Throughout the entire process, Blue Nile's customer service was fantastic. Shipping was timely and efficient, and I never had any concerns about my purchase. In fact, we are so thrilled with the ring that we plan on purchasing the two additional bands that complement the ring.

If you're considering purchasing an engagement ring, don't hesitate to check out Blue Nile. It is true that you get what you pay for, and I realized that I would rather have a smaller, but clearer diamond than a bigger stone with poorer clarity. My fiancé is thrilled with her ring, and that makes me happy. So happy that I highly recommend Blue Nile to anyone in search of a quality, beautiful engagement ring.

So, I gotta say something about this Blue Nile company. I never thought I'd have such a rotten experience with them, especially when I was trying to snag myself a fancy pink diamond, you know what I mean? But it turns out that they screwed us over big time without even giving us a heads up. We thought we were all set to buy this sweet little diamond, and then BAM! They canceled our booking before we even knew what was going on.

I dug around and found out that the purchase had been straight-up canceled without anyone even letting us know. I tried to get in touch with someone, but it took a while before I got to talk to this one lady who seemed okay at first. She told us that they had already sold the diamond, and that it was just one of them tech problems that come up sometimes. But here's the thing - they didn't offer us a discount or anything, and what's worse is that they didn't even have a replacement diamond that was anywhere near as good as the one we wanted.

We waited a little bit, and then we saw the exact same diamond online again - but this time, the price was way higher. So of course I called them up again, and they told me some BS about how the price was wrong and how their supplier decided they didn't want to ship it after all. That's just being sneaky and dishonest, man. They straight-up lied to us and tricked us into thinking we could get what we wanted, but then they just screwed us over.

Honestly, you'd think a big company like Blue Nile could be a little more professional and on-the-ball about stuff like this, you know? It's a good thing I found out what was going on before I got too invested, because I don't think I'll be shopping at Blue Nile ever again. Who knows what could happen next time I try to buy something from them - maybe they'll just decide to switch it up on me again.

I recently bought two items from Blue Nile, a popular online jewelry retailer. One of the items was a stunning sapphire and diamond ring that I absolutely adore. But unfortunately, the other item, a sapphire and diamond bolo bracelet, fell short of my expectations. The photos on the website made the bracelet appear larger than it actually is, and upon receiving it, I realized that it was much tinier than I had anticipated.

Now, let me preface by saying that I am almost 60 years old and have been around the block a few times, but this situation with Blue Nile left me scratching my head. When I tried to return the bracelet, I was hit with a curveball. Due to a contagious illness, I was unable to leave my home to ship the bracelet back within the required timeframe. When I explained this to the Blue Nile representative, she informed me that I would need to provide a doctor's note before they could process my return.

I was flabbergasted. How on earth could I get a doctor's note for a piece of jewelry? I contacted my infectious disease doctor, but even she couldn't believe Blue Nile's policy. In the midst of a worldwide pandemic, it seemed ridiculous that they were requesting a doctor's note as an essential requirement for a jewelry return.

Unfortunately, due to this debacle, I am now stuck with a never-worn $750 bracelet that I will never wear. It's incredibly disappointing because I am a big fan of jewelry and often wear pieces to accessorize my outfits. However, with the current circumstances, it's been challenging enough to even physically get into a doctor's office, let alone have them write a note justifying my delayed return.

So, while I am satisfied with my sapphire and diamond ring from Blue Nile, I am incredibly disappointed with their customer service policy. It's a shame because as a jewelry lover, I would have loved to continue shopping with them, but this experience has soured my opinion. I hope they reevaluate their policies to provide a more customer-friendly approach in the future.

I gotta say, I had a pretty decent experience shopping on Blue Nile's website (bluenile.com). I was able to find the exact earrings I was looking for, which were 3CT each and 6CTW (whatever that means, haha!). There were plenty to choose from, let me tell ya! And they came in different prices, cuts, clarities, and colors. But here's the thing, some of the earrings didn't have pictures of both stones, which made it hard for me to see how the color or flaws affected the overall look of the stone.

One thing I liked about Blue Nile was how I could set certain criteria (like color, cut, and clarity) and then look for earrings that matched. Shipping was pretty fast and secure, so that's a plus. I even called customer service with a question and the person who answered was pretty helpful and responsive.

However, there were a couple of issues I had, which is why I'm giving this review four stars instead of five. First off, the earring backs that I got were pretty cheap and small. Now, these earrings are over 9mm in diameter and over 3CT each. That's a pretty big and heavy stone, and I would think that the earring back should be able to support it in an upright position on my earlobe. But nope, the backs I got were only about 4mm in diameter and they couldn't hold the earrings upright on my ear. I've had 2CT diamond stud earrings before, and the backs for those were almost as wide as the stone itself. They securely held the stone upright without a problem. So, it was a bit surprising that a jeweler who sells a lot of diamond stud earrings would cheap out on the backs for these relatively expensive ones.

So yeah, overall, Blue Nile was pretty good, but not perfect. Maybe they can fix the earring-back situation and add more photos of the stones on their website. But I would still recommend them if you're looking for good quality diamonds at reasonable prices.

I gotta tell you, I saw some pretty dang good stuff on Blue Nile's website (bluenile.com). I was fixin' to buy some earrings but I wasn't sure if the size would be a good fit. So, I reached out to customer service and they sent me some real-life pictures of the models I was interested in within a day - that was quick!

After talkin' to customer service a bit more, I decided to go for some fancy schmancy diamond studs with some snazzy platinum material. As for the part I didn't like, the website was showin' a different kind of lock that I wanted for my earrings (check out pictures 1 and 2 for reference). But when I received my purchase, it was a different kind of lock.

Thankfully, customer service was lickity-split in gettin' back to me. They explained that the lock I wanted only comes for diamond studs 1 t. Ct. W., but I had only purchased studs that were 0.70 t. Ct. W. They offered to get me a different lock for $130 more (my purchase was already a hefty $1800 for D VVSII Ideal cut), but honestly, I wasn't willing to pay more 'cause this was a gift for myself, ya know?

Now, if the website had made it clearer to me that I wouldn't be gettin' the lock I thought I would be gettin', then that would be fair. But since they didn't make that clear, I don't feel like it's quite honest. As a first time buyer, I don't know what their policy is - they should've made that clearer. That bein' said, I received a full set of documents with my earrings, including 2 GIA certificates and an appraisal report. The diamonds are absolutely stunning, and I couldn't be happier with the quality and service.

Heck, I even got my order within 3 days and they kept me updated on the delivery status on their website (that's a major plus in my book). Overall, I'm happy with my studs and I'll definitely be orderin' from Blue Nile again in the future.

So, I've had this problem with my wedding band that I got from Bluenile. It was supposed to be size 5.5, but when I received it, it was actually 5.25. This ended up being alright because it fit perfectly, but when I got it inspected by a jeweler, they confirmed that it was, in fact, smaller than what I ordered. I don't know how this mistake happened, but I'm just glad it ended up fitting fine.

The next issue I had was with the design of the ring. It had this beautiful milagrain design, but after only two years of wearing it, the design had almost completely worn off. I sent it back to Bluenile to see what could be done about it, and at first, they accused me of going to another jewelry store and getting it polished off. This is not what happened at all - why would I do that? Also, if that were the case, why would I then ask Bluenile to fix it? It just doesn't make sense.

When I explained that I hadn't gone to another jeweler, Bluenile then tried to tell me that because the ring wasn't size 5.5, I must have had it worked on. But I told them, no, it arrived in a smaller size than what I ordered. They didn't believe me at first, which was frustrating.

Then they asked if I had dropped something on the ring or if I had put it through some kind of trauma. But I had just been wearing it like a regular wedding band - nothing out of the ordinary. Bluenile seemed to think that I wanted a whole new ring, but I really just wanted them to repair my original ring since it had sentimental value.

When I received the ring back, it still wasn't properly repaired. While the milagrain design was back in some spots, it wasn't in others, and there were parts around the diamonds that were still very worn. I'm worried that the diamonds might even fall out at some point, which would be devastating.

Overall, I'm really displeased with Bluenile. If you want a quality product that will last a lifetime, I would definitely recommend going somewhere else.

So I was trying to buy a fancy ring from Blue Nile (bluenile.com). I just wanted the engagement setting, not the diamond, because I was planning on grabbing a lab grown diamond from a different site. But something weird happened - the site wouldn't let me add the ring to my cart! So, I reached out to one of their reps and he told me I couldn't just buy the ring, I had to buy the diamond from Blue Nile too. Seems a bit pushy to me. I don't want to use their diamonds, alright? I want to use my own.

But anyway, this guy wouldn't back down. He really tried to convince me to buy a diamond from them. No way. I found a lab grown diamond that was $9,000 while an equivalent natural one from Blue Nile would have cost me nearly $80,000. That's crazy town, right?

So, the rep came up with a "solution" - I could sign some paperwork that stated the ring would only be sold without the prongs and that the warranty would be void as soon as I added prongs. Plus, the ring would come in a "standard size" and would have to be resized - all with some other caveats. That sounds like a lot of extra work and is definitely not "straightforward" like the guy said. It would be costly, time-consuming, and just a big hassle. And when I told him that, he got all cranky. Whoa there, buddy!

Finally, the guy wanted my personal information, like my name, phone number, and credit card number. Like, what? No way am I giving you that after you got all pushy with me. I mean, come on.

I ended up calling a bunch of different jewelry stores to see how much it would cost to add prongs and resize the ring. They all said it would cost at least $800 extra and take up to three weeks to get it done. That made me say "nope" even louder.

Luckily, I found a different site that was super friendly and treated me like a real person. I bought the diamond and the setting from them and had an amazing experience. They even kept me updated on the ring's status, which was really nice. Don't waste your time with Blue Nile, people.

I gotta say I'm fuming with Blue Nile! These people have completely messed up my engagement ring, and I'm spitting feathers. I spent a whoppin' ?1600 on the ring in July of 2021, and I was quick to express my concerns about the two visible lines on the back of the ring. They kinda looked like the ring went through some resizing. But ya know what Blue Nile said? They offered to fix it up free of charge, but I was so busy preparing for my wedding that I declined. Ain't got time for that, ya feel me?

Fast forward to May 2022, I finally reached out to Blue Nile again to ask if they could still repair the ring. And to top it off, I pointed out how the ring head wasn't the right fit for my diamond. The prongs were covering parts of the shiny rock that I wanted to see! One of their reps suggested switching to the original gallery bar head, which would have smaller prongs. I was skeptical about the quality of the job but went along with it anyway.

The resized ring and altered head setting arrived at my doorstep free of charge. But when I saw it, I couldn't believe my eyes. My ring was ruined! The new gallery bar head wasn't sitting flush, and it looked like a total hack job. The metal was all bent and not polished, and to top it all off, the diamond had inclusions in places I haven't seen before. Something that looked like it got damaged during the resetting process.

After that, I sent the ring back to Blue Nile, only for their quality team to tell me they'd met their repair standards. But honestly, I completely disagree. The new ring head offered wasn't as advertised on their website, and the experts didn't even tell me that it was unsuitable for my diamond's shape.

I'm so upset and in tears over this situation. Blue Nile never returned my pleas for a full refund, and one of their supposed managers hasn't even called me back. They're ruining my wedding memories with the stress they caused, arrgh!

If you don't wanna be in my shoes, steer clear of Blue Nile! Check out the pictures I took before and after the botched job - you be the judge.

Yo, so I wanna talk about my experience with Blue Nile website. I ain't gonna lie, I'm super bummed and mad with how everything went down. I was looking to order an engagement ring and placed an order on March 28, 2023, ya know with an expected delivery date of April 2nd. But let me tell you, their team couldn't get their act together and it was delay after delay, with some shady excuses in between.

So on April 2nd, I get an email saying the diamond shipment was gonna be delayed and that the new delivery date would be April 5th. It was already kinda annoying but I was like okay, things happen, I'll just wait it out. Then April 5th comes and I get another email saying it's delayed AGAIN. At this point I'm just over it, I feel like they don't care about how I'm feeling or my time that I've wasted waiting for this ring.

I had to call customer service multiple times and honestly it was a struggle to even get through. Finally after all that, they tell me the artisan has some issues with the diamond which further delays the shipment. And then, wouldn't you know it, I get ANOTHER email on April 7th with the same BS excuse. I'm starting to think they're just messing with me and have no intention of delivering my order on time.

It wasn't until April 10th that they finally told me the diamond I wanted was out of stock from the beginning. So then they gave me a different diamond and promised delivery on April 12th. But guess what? Another email saying there's no communication from the artisan. This was the last straw for me and I had to cancel my order.

I mean, come on! An engagement ring is such a huge deal and timely delivery is so important. Blue Nile failed completely and I wouldn't recommend their services to anyone. If you're looking for an engagement ring, check out David Yurman or James Allen instead. Blue Nile's services were just super disappointing and I hope they take my feedback seriously and work on improving their efficiency.

Here's some order info for anyone interested:
Order Number: ***
Order Date: March 28,2023

I just wanted to get my wife something special to show her how much I love her, and I thought Blue Nile would be the perfect place to find dazzling earrings. And while it was easy to browse the site and make the purchase, I was left feeling a bit let down by the actual product.

The emeralds in the earrings are just not as green as I was hoping for. I mean, when you hear "emerald green," you expect a deep, rich green color. But instead, they have a lighter, milkier hue that isn't nearly as impressive. And considering the price I paid, I feel a bit underwhelmed.

Of course, my wife has said she likes them, bless her heart. But I can't help feeling like I could have done better. I wanted to surprise her with something truly spectacular, and the reality didn't quite live up to my expectations.

All in all, I suppose I would still recommend Blue Nile for their selection and ease of use. But if you're looking for a specific color or shade, maybe approach with a bit of caution. And always keep in mind that what you see online isn't always what you get.

I went and bought myself a platinum men's wedding band for $1,400 from the Tysons Corner, VA location of Blue Nile (bluenile.com). While the initial service was good, I felt a bit rushed and didn't quite get the attention I needed. However, I was able to complete my purchase and have the product delivered to me.

Unfortunately, when the product arrived, I found out that it didn't fit me at all and it kept flying off my finger. I was not aware of their return or resizing policy, but I had a feeling that the initial service's rushed nature affected the sizing process. It seemed like they were in too much of a hurry to move on to the next customer.

Despite this setback, I contacted Blue Nile's customer service and was relieved to discover that they had a return policy in place. They were happy to assist me, and I was able to send back the product with ease. Blue Nile's customer service staff was very helpful, and they managed to resize the ring so that it fit me perfectly. I was very happy with the final product.

Overall, despite the initial rushed service, I had a great experience with Blue Nile. Their customer service staff was very helpful, and they managed to correct the sizing issue with my ring. If you're looking to purchase jewelry, I would recommend giving Blue Nile a try. Just make sure to double-check the sizing before you make your purchase!

I gotta hand it to Blue Nile - they make it pretty easy to shop for engagement rings and wedding bands online. The website is simple and straightforward, with lots of pictures and detailed descriptions of each piece of jewelry. Plus, they offer free shipping and returns, which is a major bonus when you're making such an important purchase.

But here's the thing - the free returns policy isn't all it's cracked up to be. I mean, sure, you can return your ring for a full refund, no questions asked. But if you've spent a lot of money on it (like, say, a $5000 engagement ring), you'll quickly realize that "free returns" doesn't actually mean "completely free."

You see, Blue Nile requires you to ship your return back to them using a registered and insured mail service. That ensures that the package is tracked and insured, but it also means that you'll have to pay for those services yourself. And let me tell you, shipping a $5000 piece of jewelry via registered mail is not cheap. You're looking at spending $50 or more just to send it back.

So if you think there's even a chance you might want to return your ring, you're probably better off buying from a local jeweler instead. That way, you can see the ring in person and make sure it's exactly what you want before you spend a ton of money on it. Plus, if you do need to return it, you won't have to worry about shipping costs.

All that being said, I do want to give Blue Nile credit where credit is due. The return process itself was pretty smooth, and I got my refund without any issues. So if you're 100% sure you won't need to return your ring, Blue Nile might still be a good option for you. But just be aware of the potential costs involved if you do decide to send it back.

I wanna talk about the time I bought some earrings from Blue Nile for my girl's Valentine's gift and ended up having to return them. Blue Nile used to be the go-to place for me to get my jewelry because I always felt like they treated me nicely and their stuff was top-notch quality. But now things seem to have taken a turn for the worse.

The earrings I ordered were pretty disappointing. They were kinda cheap-looking and weren't worth the price. Plus, I had a feeling that their quality had gotten worse recently. I started to suspect that I might have made a bad purchase. When I talked to customer service about returning them, I was disappointed again. The rep I talked to was not very helpful, and honestly, she was quite rude. I felt like I wasn't valued as a customer and it was obvious they didn't care about my opinion because they didn't even try to resolve the issue.

This experience was really unnerving and made me decide that I'm not going to shop with Blue Nile anymore. It's a shame because I used to really like shopping there and recommending it to my friends. But now, I just don't think it's worth it. I'd rather find a place that values its customers and has quality jewelry that I can trust. Sadly, Blue Nile is not that place anymore.

So my fella got me a diamond necklace from the Blue Nile website for my birthday, which was dead sound of him. I had a look at it straight away, and while the necklace itself was fairly nice, when I put it on it was too tight! I was all sort of choked up and looking like a hot mess in it. I contacted their customer services to ask about exchanging it for one that actually fit my neck (which is a little on the chubby side, let's be real), but I missed their return policy by a couple of days.

The person on the phone was pretty straight talking - she said if I'd phoned one day earlier, I'd have been able to exchange it no bother. Seeing as I was late, though, I'd have to pay a restocking fee of 20%. I mean, come on! It's a bit harsh to charge someone extra just because they were a day late on phoning up. Plus, I reckon they should take it into account that people are spending their hard-earned dosh on their site, you know?

Anyway, because of that whole kerfuffle, I ended up just keeping it. That means there's a fancy-looking diamond necklace just sitting in my drawer, gathering dust, which is a bit rubbish really. I wish I could have worn it out, but alas, it wasn't meant to be. Overall, I wasn't too chuffed with the whole experience - I reckon they could have been more helpful and less strict, particularly given the amount of money they're asking you to drop on their stuff.

So, I bought this $600 platinum bracelet for my wife from the Blue Nile website. She was super happy when she received it, but after a few days, the bracelet chipped. At this point, we found out that the so-called platinum bracelet was actually plated silver.

I contacted the Blue Nile customer service, and I was surprised to see that they refused to offer any kind of solution. I talked to them on the phone twice, hoping we could come to an agreement. But all they said was that I must have found a replica bracelet that looked like theirs, and the one they shipped was indeed platinum. Can you believe that?

After they shipped the same bracelet back to me with an invoice claiming it was the real platinum bracelet, I opened the box and it was indeed the same plated silver one! They didn't even have the decency to be honest with me and tell me they couldn't do anything about it. This whole situation is complete BS.

So, if you're planning to purchase anything from Blue Nile, my advice is to take it to a jeweler and get it tested to make sure it's real. Don't trust them blindly.

When we ordered a ring from Blue Nile, we were excited to receive our purchase on the confirmed delivery date that was communicated to us in an email. However, we were disappointed to receive a subsequent message informing us that the delivery date would be changed to several days later. This change caused unexpected inconvenience as we had already made arrangements to ensure someone would be present for the initial delivery date.

Moreover, our credit card was charged the day after we placed our order, which was surprising as most companies do not charge until the order is shipped. This left us feeling uneasy as we were out the money for the time being, and we were not sure if the order would even be successful if we could not be present for the rescheduled delivery.

In summary, we do not recommend doing business with Blue Nile if you are not comfortable with fluctuating delivery dates or if you prefer to have your credit card charged only when the order is shipped. However, it is important to note that our experience may not be typical and we encourage potential customers to research and weigh their options before moving forward with any purchase.

So, I decided to give BN one more try and ordered another piece of jewelry - a pair of diamond earrings. The website was easy enough to navigate and had a good selection of earrings to choose from. However, during checkout, I noticed that the shipping and handling fees were quite high.

When the earrings arrived, I was initially pleased with the quality of the diamonds and the overall design. However, after wearing them a few times, one of the diamonds fell out. I contacted customer service, who informed me that I could return the earrings for repair. Unfortunately, the return shipping fee was on me, which I found to be quite frustrating.

Despite this hiccup, I decided to go ahead and send the earrings in for repair. Finally, about a month later, the earrings were returned to me in good condition, with the diamond properly replaced. While I appreciated that the repair was done well, the overall experience left me feeling that BN could improve their communication and customer service policies.

All in all, I would recommend BN for their selection of jewelry, but would caution potential customers to carefully read the fine print when it comes to shipping and handling fees, as well as their return policies. And, if you do have any issues with your purchase, be prepared for a bit of a headache when it comes to resolving them.

So, I've been getting my jewelry from Blue Nile for a while now and it was all good, you know? I was happy with what I got. But my last purchase was a ring that they said they'd fix for free if the sizing was wrong. But that was a lie, man. And when I tried to get it fixed for my wife, they treated her hella bad. So, I called them up to straighten this all out and I was pissed off, you feel me? But those customer service peeps didn't do jack to help me for like a week. And when they finally called me back, they just straight up told me they weren't gonna do nothin'. I was like, "Okay, fine. I won't be buyin' from y'all no more." And they didn't even care, dude.

But let me tell you, my wife is still lookin' fly as hell in the new jewelry I got her for our anniversary, her birthday, and Mother's Day from a different place. So, that's on them for not keeping a loyal customer.

Ordered two pink diamonds on 11/15/2021. Shipping date was postponed 3 times with the last being potentially 12/15/2021. Payment was made by wire within 2 hours of purchase. Was told it would take Two Days to speak with a supervisor and "Up to 10 days to get a refund." Note that these 2 stones were already GIA Certed but Blue Nile was dealing with a vendor in NYC. They never followed up with the vendor despite my numerous calls and emails to them. Their Service is Horrible. They sell and get immediate payment without having access to the product!

My husband came to me and asked what I want for my birthday. I said I want new earrings and maybe a ring.
He then said I can choose anything I want and he will pay for that. Wow.
After a short researching, I picked the BlueNile website as they had good reviews.
So I chose the Petite Emerald and Diamond Pavé Huggie Hoop Earrings in the blue color and Citrine Cushion Cocktail Ring, its gemstone is opal.
A very expensive order. The payment came true, the money was immediately charged. But three days later my husband was notified that the order was canceled.
We tried to figure out what happened. No one explained us anything. Obviously, the items were in stock. But who cares?
We want our money back as soon as possible.

My first 3 purchases from Blue Nile went fine until my 4th one. I purchased a pair of 14k yellow gold bangles worth SGD$ 800+. Everything was ok until I decided to return them for a full refund since the size was slightly big. It's almost 2 months now and they are still not sending me my refund of SGD$800+. I keep writing to them and I get a different story everytime. My last interaction with them was about 4 days ago. They told me that they will be sending me the draft check within 2 business days. I still have to hear from them. It's getting very frustrating writing to them and getting no where. I am now wondering if I am ever going to see my money. Their intentions are definately not honerable. I wouldn't recommend Blue Nile to anyone and I am never going to purchase any more items from them. :( :( :( :( :( :( :( very angry and annoyed :( :( :( Less

My husband and I picked out a diamond from blue nile, we thought we were getting an amazing deal, until we got a phone call from a customer service representative saying that the diamond was no longer available for purchase. They should have stated that the diamond was sold before we completed our order and had our creidt card authorized, it took us 30days to get our money back on our card! STAY AWAY!

WARNING, although we've heard WONDERFUL things about Blue Nile and once thought of purchasing their stock, my husband tried to buy me an anniversary ring from them. He thought all was fine until he received a phone call from their customer service saying the diamond he picked is not available. It was when he put the ring together online. Ironically they offered to sell him a MORE EXPENSIVE diamond!

They LOST a $9, 000 order because of this (yes $9, 000 for one diamond set in yellow gold). I'm actually happy this has happened because I already had a diamond solitaire. But I thought those of you out there who 'thought' you were putting together a nice ring - may get a ring of another kind - a phone ring telling you your diamond is not available too!

To date - they have not responded to our complaint of their bait and switch tactic they performed on us.