BlueMountain.com
reviews and complaints

If you are having trouble contacting anyone for support, call blue mountain and select SIGN UP FOR A NEW ACCOUNT. THIS IS THE ONLY WAY TO GET A LIVE PERSON ON THE PHONE.

Yell and scream at them about how angry you are and they will eventually give you a refund. They will tell you that the terms of service say you will be billed and that they can't refund you the money. However, their terms of service also say they will send you an email notifying you of billing. I never got this email. They tried to say it was because it was a new membership but not a renewal, but I screamed and yelled "NO, you give me a refund or I will call back every minute of every hour of every day until you give me the refund that I deserve! YOU NEVER NOTIFIED ME THROUGH EMAIL THAT YOU WERE GOING TO BEGIN BILLING!" They told me to calm down and gave my my refund...but beware...

I initially submitted a dispute with my credit card company over the charge and they fought right back and tried to rebill me after promising a refund. This is my third time calling CapitalOne to dispute the charge.

FIGHT BACK AGAINST THESE CRIMINALS!

Blue Mountain Greeting Cards has a Create & Print feature that doesn't work at all. When I try to contact Customer Service by phone, they say to press # for an operator. Then they say that an operator is not available at this time. In other words, the site has repeatedly failed and there is no one to hold accountable. I understand from reading other complaints that cancelling service is difficult. That will be my next attempt.

I signed up for a one month "free" trial on 11th June 2017. I had to pay $3.99 for a month to get this "free" trial but decided to go ahead anyway. Now (24th june 2017) I have logged on to try to send a card and I am stuck in a loop where it keeps taking me back to the subscription page and asking me to pay again! I have only sent one card to my partner as a practice run. I could have gone and bought a real card for that price. NOT HAPPY! To add insult to injury it is impossible to contact them as there is no email address. As I live in Australia I can't take advantage of their free call either.

too bad no one is available to speak to. I love the site but will never consent to have someone automatically renew me. been writing them but never get a direct answer. Been a member of e-mail cards and create and print a card for quite a long time. want to mail my dues or just make a one year purchase, will be looking for a new site.

I had the same problem. Went to Internet Explorer and typed in BM site and it went thru. Hope this helps you like it did me.

They have awful customer service and bill your credit card after free trial with no refund policy.

I totally agree. It took me almost a year to get them from automatically billing me.

For two years I have been cancelling my membership "free trial" and fighting charges which appear on my bank account. Blue Mountain should be ashamed of themselves for doing business in such a deceitful manner. My bank once again has to refuse payment on Blue Mountain's attempt to steal money from me. EVERYONE: SHARE YOUR BAD EXPERIENCES AND PUT THESE PEOPLE OUT OF BUSINESS!

Got charged for a service I did not sigh up for. Did speak with someone at Blue Mountain|. Explained that I did not order this charge of $29".99, they said that they could not reverse it, .

Had to go to the bank, I had to cancel my card because of this fraudulent charge". Get this, they (Blue Mountain) do not ever have a secure funding because the name the person (if at all) used was Jhhk Jhhkkhj and with a fictitious address and phone %|.

I called the number and the police in the town of the fake address".

Go figure, none of this information matched the information that goes with the account # of the card (mine) that was used/. So they do not check, just create and take..

June 11, [protected] - i cancelled during my trial period - same day I opened the trial account. Now, 30 days later - they have billed me. I can't find a recourse. Ideas please would be helpful.

I have been trying to become a member of Blue Mountain cards and submitted info x2
I don't know what the problem is and I feel uncomfortable submitting my credit card numbers again.
Can you help me?
mrpro@telus.net

Mary Ann Proctor Canada

HAVE PAID MY MEMBER SHIP BUT YOU JUST WANT LET MY CARDS GO THROUGH AND I AM VERY UNHAPPY WITH THIS PROGRAM. SEEMS LIKE I PAID FOR NOTHING. YOU EITHER FIX THIS PROBLEM OR I WILL CANCELL AND NEVER USE THE SITE ANY MOR

MY CONFIRMATION NUMBER IS: [protected]

I also have a problem.I cannot ever see my card after selecting one. All I ever see is a blank white space.

My adobe flash is in working order.

I would appreciate being able to speak to someone regarding this or I can't use my account at all.

Thank you, Virginia Cesan

I just posted a complaint and you tranferred that to the posted list of complaints on the web as well as my phone number..please delete that
I am really getting annoyed...R. Mandler

I have changed my email address and now I cannot send a card. Please tell me
the credit card that the payment goes thru on and
the last 4 numbers and
the renewal date.
and the last date you charged me

Thank you Rona Mandler
mandler2011@gmail.com
[protected]

Wow, what a dirty and dishonest company! The links to contact bluemountain through email send you to and from the same pages. This loop provides no email address. Maybe they think that is a funny practical joke. I don't and I spent $25 on my mother last week. She never received that money. What they do certainly should be illegal if it isn't.

Don't TELL me, I will be paying over $15.00 a month like the lady abovee my comment! If so, take me off as a member.

I have been trying to reach Customer Service to no avail.
I paid through Credit Union ( Sidney N.Y.) $35.98) to Blue Mt., to send ONE card, i n March. I assume you took me on as a MEMBER? of Blue Mt. e-cards? WHY would U charge 35.98 iif NOT?
I don't have a password, don't remember getting one.
I REALLY want to send an e-card TODAY.
Can you help me?

I wish I had done a google search BEFORE I agreed to the 14 day trial with Bluemountain.com. After the fact I read all the complaints. The $15.99 just came out of my account this week, when I noticed it said recur payment, I then called my bank because I understood it to not be a MONTHLY $15.99 payment or I would never have done it. Like others on here have said, I've tried calling the toll free # with no one answering, so no solution there. The only answer is to cancel my debit card and get another one which will cost me a lot of time changing my bill pay information with my credible on-line billing companies. This really is frustrating, what a way to make money! I should have checked it out first as I said earlier, what a way to learn. Debbie from Tennessee

I, too, have been trying unsuccessfully to cancel my membership to Blue Mountain e-cards. Two years ago I got the message that if I did not wish to continue with Blue Mountain, all I had to do was cancel within a month which I did. Yet this has been deducted from my credit card account and now it is being taken out of my checking account and I don't know how they got that. This company is getting money from my accounts illegally and I am going to do something about this.

I am surprised that many others are having the same problem with this company. In all my years I have never seen anyone so crooked and something needs to be done to stop these people.

Rosemary H. Salem

I just checked my bank account balances online, and discovered ECARDS BLUEMOUNTAIN TELEPHONE PAYMENT for $16.90. I have never used Blue Mountain, and have never authorized any charges. Of course, this charge just showed up, so I'll have to wait until Monday to call.
Surely it must be illegal for a company to charge an individual's account without their permission! I have no idea how they got my number, but $16.90 has been billed to my account!
Companies like this should be investigated for fraud, theft and SHUT DOWN!

why are you taking this old woman`s money? i have never heard of you. much less be a member.you had better refund my money NOW!

i was checking my account because i knew i was low on money, just wanted to be sure i had enough to pay my bill, and i didn`t. this company blue mountain cards had taken money from my bank account and i have never even heard of them much less signed up with them. i am a older women that has to have her money just to pay her bills. now there isn`t enough money in my account to pay my bill and i will be charged 35.oo because it isn`t in there.
i can not get anyone on the phone justa computer that asked questions that i have no answer.

YOU CAN GET THROUGH TO A PERSON! You just have to be persistent. When you call, the chief purpose of the automated system is to get you to hang up, but if you choose the "technical help" option and then choose the last option from there ("something else") and THEN choose "agent", you will get through to a person. Getting your refund at that point will still require you to fight tooth and nail and you will have to speak with a manager. Apparently the operators are trained to refuse refunds at all costs. I had to call back twice because at first they gave me only a partial refund, although they had promised me a full refund. These guys are liars and crooks. GET YOUR MONEY BACK! IT CAN BE DONE!

I am having a problem. I am having a free membership which will be due in the next days. but I want to withdraw from this membership. I gave the paypal information but when going there there is no info about bluemountain. And no information neither on bluemountain. So where do I erase or delete the possibility to renew payements to bluemountain? There must be a place for doing this? it is getting on my nerves as I do not want to be member. thank you

I completely sympathize with Ben. I signed up for a free one month trial and was charged after 7 days with their monthly fee of $4.99. I sent an email (because that was what their automated phone service said to do) to have them correct this and after 48 hours (which they claim is their maximum time for a response) no response. I dialed their automated customer service and after going through almost all the menu options I finally got a hold of an agent. He said that I must have signed up for their 7 day free trial. I asked him where on the sign up page does it have a 7-day trial. He told me that he didn't know what I saw on that day but that is what I signed up for and there is no way he could give me a refund. I asked for the supervisor and after a 10 minute hold I was told by this same agent that I will get a refund for the latest charge. I think the bait-and-switch is completely unethical. They are a part of American Greetings card companyor AKA AG Interactive. If that is the kind of business they do I will no longer spend my money even on their greeting cards in the store. I also recommend filing a complaint with bbb.org. They are members:
http://www.bbb.org/cleveland/business-reviews/internet-shopping/ag-interactive-in-brooklyn-oh-24002517
Good luck, I'm waiting for my refund...

Customer #[protected]. Says "do not recognize" to email address signed up with. No phone number listed on sites available online. No way to reach them after hours M-F 9-5 EST for help. Before 1:30 am today latest incidence. Lost many cards because of this problem. Want extension of mbrshp for cards couldn't send. I pay when they send free cards. Huh

I was told I had a 30 day free trail then I could cancel it which I did and now I get this bill. I got your first bill and wrote on it and sent it back to cancel, I have tried to contact blue mountian but they will not be open till monday.. I spoke to one of your reps today at 1:00pm his name was Scott and he was very nice and helpful, this is what he suggested I do so here I am. Please someone help me. I am retired and live on Social Secrity and my money is important to me as I am sure yours is to. So aany help you can bless me with I will be indebted to you. Thank you so much

Eileen Choate
eileenchote@hotmail, com

I have used Blue Mountain ecards for years. 2 years ago I was charged for a Create & Print account, which I did not use. They told me they could not refund the money, but would cancel the account and I could use it until it expired. This year I got hit for another $20.00 and they refuse to refund it. Even though I have never used the Create & Print account, they will not make this right. I have cancelled all my accounts with them, and have paid for 2 years of service that I have not used.

Also, it took forever to finally get a real live person on the phone, and they would not help me and told me there was no one else at the company who would help me. They gave me an address to write to, but would not confirm that someone actually opened the letter and read it.

Poor, poor, poor customer service from a company that I have been satisfied with for many years. Too bad. Pass it along to be careful, because they will hit you with charges!

I signed up with BlueMountain years ago and for a while enjoyed
free cards sent to many friends. Then BlueMountain asked for a
modest fee, which I gladly paid but from then on it became more
and more difficult to send cards. In fact I can no longer seem to
send any. I choose a card and try to fill out everything but can not
seem to complete the deal. Nevertheless, in my last Visa bill,
BlueMountain charged me $15.99! I called the number listed
next to the charge but was informed that I must make my
complaint on line. That's what I'm doing. I want to cancel
my subscription and I want my money back! If I do not hear
from you I will try to cancel the charge with my credit company.

There is no way to contact Blue Mountain if you've paid for a subscription but you can't access the service even after repeatedly entering your email address and your ID. This is infuriating. The HELP section is no help at all. What are you supposed to do if you can't access the service. There is no phone number, no email address, NOTHING. This company is a big scam. They charge for service that isn 't delivered.

NOT RECOMMENDED. Non-Existent Customer Service. Costly Billing Errors.

A very unfortunate experience. I have been billed $4.99 every month from Blue Mountain, after cancelling my membership within the trial period, and several times thereafter. Blue Mountain maintains I have no membership, yet they continue billing me monthly. Their systems and customer service seem incapable of solving the most routine billing errors.

My experience has been that Blue Mountain Customer Service is non-existent on their phone line (note that it is not possible to speak to a representative) and valueless via their e-mail / website.

I strongly urge you to find another e-card provider before you find yourselves in an inconvenient billing dispute.

I'll start at this site first to update it to most recent experience for 2011. I have NEVER in my 8 years of online purchasing experienced such a horrific customer/member website. After choosing a cute Mothers Day card, I purchased it with my credit card agreeing to the trial time allotted. Then I found an error and went to get the phone number to talk to a customer service rep. The phone as well as the website brings you IN CIRCLES call this number and the number says go to our website and that is why I am leaving this as a warning. I had to get my bank involved and they got the run around. American Greetings the parent company is just as bad. I see on some complaints Blue Mountain online greeting cards is a sham. Take HEED of this an try to get a hold of them FIRST. You will leave this site vowing never to go back. From another complaint listing- This is the phone number to call [protected] at every prompt yell AGENT but I got the American Greetings headquarters number by a good soul posting it online via google ask to speak to a Blue Mountain rep. who had an extension there. Thankfully it was a good phone number because good Luck not getting the run around at the American Greetings webpage also.

I would love to have a professional relationship with Blue Mountain. Their cards are excellent. But they'll have to make their customer service easy to access before I go near them with my credit card again. Lesson learned THE HARD WAY.

I SWICHED FROM JIM DUTCHESS141@YAHOO .COM TOJIM WALDRON141G MAIL .COM 2MONTHS AGO BNECAUSE THIS CHANGE
MY ACCOUNT WAS FROZEN I COULD NOT GET INTO MY Accounts
iam 75 years old with abreathing problem&2 bad knees i can not walk my daughter&grand children
live in seattle washingtonIHAVE NOT SEEN THEM FOR 10 YEARESIUSED TOSEND THEM YOUR HOLIDAY CARDS ALONGtoallmy otherfriendssience Ihave not been able tosendanything out here itis CHRISMAS &I STILLUSE MYACCOUNTisent your companyseverale mails they each time came back with a response it would be clearedup in48 hrswhich it weas not
Ihope you &your grand children have amerry christmasicertenalleyam not goig to have one because of your copany goof ups
so Iguess the best thimgto do is drop your company which Ilove very much but if this the wayyou run your compoany I DO NOT TO DO BUSINESS WITH ANY MORE YOU CERETANILLEY HAVE RUINED A GRAND FATHERS CHRISTMAS
THANK YOU
JAMES WALDRON
[protected]

Bank of America Mortgage FEIWELL & HANNOY Bank of America did not release our mortgage after birng paid thus an illegal suite Indianapolis, Indiana

A couple of years ago my wife and I were relocated to Fl. from Indianapolis for employment. We owned a home in Marion County we succesfully sold and closed on it on 01-06-2010. We just recently recieved notification of a law suite filed on [protected] for Foreclosure on the home we already sold. Apparently the mortgage company never released the mortgage after being paid, I have detailed documented proof the mortgage company recieved wired funds from the closing. We found this out when I had been turned down on several employment opportunities, with no explaination so I initiated a background check on the both us and found our credit had taken a terrible decline, due to mortgage payments not being paid for several months. I am having a difficult time in getting this resolved, I have sent emails followed by documentation to the mortgage company, all 3 credit bureaus, even an attny firm, to my dismay I have had no response with the exception of attorney's demanding payment to take the case on. I have been out of work for 30 months and we have exhausted our nest egg. and squeeking by, we don't have the funds to retain an attorney. I know you can't give legal advise, but there is a lot at stake here including the unknowingly poor people who bought our home and reside there. They could be affected as well. What do we do?

I do not believe i ever ordered the ecards, but there is no way to cancel the charges to my credit cartd! What do I do now?