Complaint Rating:

Company information:
Bloomex.ca in Calgary
Calgary, Alberta
Canada
bloomex.ca

I ordered flowers from Bloomex to be delivered in Lake Lousie to my daughter. The flowers when they arrived had a couple of broken lilies, my daughter said they were beautiful except for the broken stems. i called Bloomex and told the customer service rep about this, my hopes were that the courier company would take more pride in the packages they deliver. The Bloomex customer service rep was very helpful, she apologized, and explained that when deliveries are outside major cities they use a courier company. There are those drivers that do not take the care they should when delivering Bloomex flowers, and the customer service rep told me he would send out a new bouquet FREE of CHARGE for the inconvenience. I was very impressed with the way they dealt with my small complaint. I found them to be very accomodating, and I understand that things can get damaged during delivery- God knows Canada Post has kindly delivered fragile Christmas presents in thousands of shattered pieces, and then told me "well we aren't responsible for damaged items"!!! At least Bloomex was ALOT more accomodating and my daughter was doubly surprised.

Order #00843672- Thanks to Gilbert for the great service!