Complaint Rating:

Company information:
Bloomex
29 Kerfoot Cres.
Keswick, Ontario
Canada
Phone: 905 476 7194

On Dec.18, I ordered by phone for an arrangement to be sent to Stony Plain, Ab to my son and his wife for their Christmas party from Bloomex. I paid by credit card. It was to be delivered on the 19th or 20th. I went out of town and when I arrived back in Keswick, I checked with my son to see if it had arrived. That was Dec.23. That afternoon, my daughter in law found a box of candy left on her front porch delivered by Canpar for Bloomex with the message I had asked to be put on the flowers and stating it was to be delivered the 19th or 20th. So we had the wrong product delivered on the wrong date. I fired off an email to the company and got a form email back saying the status of my order had been changed. However, nothing was changed. So today, after 2 or 3 more emails trying to get my money refunded and told that I would have to pay a $9.99 pickup fee and return the original product, I left a message that I wanted to talk to a person. Lana from the investigation department held firm that all I had experienced was covered in the company policies. I asked to speak to a manager and she told me the only person higher than her was the owner. When I inguired about his name, I was told she was only allowed to give his first name Dimitri which she was unable to spell for me!!

So not wanting to have to take medication for high blood pressure, I will arrange a pickup time for their erroneous product to be picked up and give consent for the $9.99 fee. How can such a company be allowed to stay in business? I guess as long as there are saps like me who trust others to be honest!!

Gail O'Connor