Complaint Rating:

Company information:
bloomex
Cambodia

I order flowers from this company, the flowers that I ordered were not sent instead they changed the order, I had chosen a specific flower my mother's favorite of course and what did they send they flower she hates the most. To boot I ordered chocolates and they sent alcohol chocolates cherries in alcohol, My mother is 84 years old and has never had a drink in her life. Policy is they can substitute. and I can pay $9.99 to return the chocolates.
Not only do they expect me to pay for the return of something I didnt order, Its near impossible to get someone in customer service and when you do they disconnect you.
BAD BAD PLACE TO BUY FLOWERS, TERRIBLE CUSTOMER SERVICE AND I THINK THESE PEOPLE DON'T CARE AS LONG AS THEY GET YOUR MONEY.
Also when i asked for the total before giving my credit card # they gave me 1 price and when I recieved the invoice the price went up.. How does that work?