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Bloomex Complaints - Wonderful experience

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Bloomex

Posted: 2008-10-08 by Matthieu P  [send email]
Wonderful experience
Complaint Rating:  100 % with 1 votes
Company information:
Bloomex
London, Ontario
Canada
bloomex.ca

I had a wonderful experience with bloomex. Our company was looking to send our corporate associates a gift for their efforts on a major porject. We had 5 baskets that needed to be sent to 5 different locations throughout Canada. The agent on the phone who took my information was very helpful and pleasant. I told the girl that all these baskets MUST be delivered the next day, she told me she would make sure they would be.

After all my orders were placed the girl advised me that an email with all the details of every order was sent to me via email, she advised me to look it over, if there were any mistakes to call back within the hour to have the corrections done in time for delivery. She advised me that this would also act as my receipt, and that their policies and guarantees were attached. I read the email she sent, and their policies- ALL the baskets were delivered ON TIME and the partners said great things about them. Being the first time I have used this company, and considering I sent out 5 baskets, all arrived on time and in great condition, I would not hesitate to use Bloomex again or recommend their services to partners or affiliates.
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 360 days ago by George  [send email] 0 Votes
Our firm has also used Bloomex for our corporate gift baskets, or flowers. What is nice is we get a corporate discount on all our orders, which makes it easy to use one place for all our gift giving. Our law firm often sends gifts to employees who just had surgery, new baby's, new houses and we have used Bloomex for a while. They are easy to use, there are no surprises, and being a personal recipient of their flowers when my wife had our son, they were beautiful! I recommend them to clients and friends.
 359 days ago by Libby  [send email] 0 Votes
Even though I did not see the product, I did hear from the receiver's that they were beautiful. I have now ordered twice, and both times we were very happy with the postitive feedback. Needless to say I will order again if and when I do require it for an occasion .

Once again THANK You Bloomex for creating such beautiful arrangements.

Libby
 359 days ago by Sheelagh  [send email] 0 Votes
After I made my order from what I saw regarding comments online I got worried but my delivery was made to the hospital the day requested and from all accounts the flower arrangement was beautiful. They even remembered to include my special request of yellow roses my friend's favourite which really cheered her up.

Thank you.
Sheelagh
 358 days ago by Pauline Brier  [send email] 0 Votes
I ordered flowers from Bloomex to be delivered in Lake Lousie to my daughter. The flowers when they arrived had a couple of broken lilies, my daughter said they were beautiful except for the broken stems. i called Bloomex and told the customer service rep about this, my hopes were that the courier company would take more pride in the packages they deliver. The Bloomex customer service rep was very helpful, she apologized, and explained that when deliveries are outside major cities they use a courier company. There are those drivers that do not take the care they should when delivering Bloomex flowers, and the customer service rep told me he would send out a new bouquet FREE of CHARGE for the inconvenience. I was very impressed with the way they dealt with my small complaint. I found them to be very accomodating, and I understand that things can get damaged during delivery- God knows Canada Post has kindly delivered fragile Christmas presents in thousands of shattered pieces, and then told me "well we aren't responsible for damaged items"!!! At least Bloomex was ALOT more accomodating and my daughter was doubly surprised.

Order #00843672- Thanks to Gilbert for the great service!
 356 days ago by Norma N  [send email] 0 Votes
I ordered a Gift Basket for my Mother in Law who recently moved to a Seniors Home. She lives in Toronto and I live in Nova Scotia. The order process was easy and fast. She recieved the Gift Basket the next day and she loved it. I will use your service again in the future. Thank you very much.
Norma
 356 days ago by Norma N  [send email] 0 Votes
I ordered a Gift Basket for my Mother in Law who recently moved to a Seniors Home. She lives in Toronto and I live in Nova Scotia. The order process was easy and fast. She recieved the Gift Basket the next day and she loved it. I will use your service again in the future. Thank you very much.
Norma
 356 days ago by Vivian  [send email] 0 Votes
The lady who received the flowers I ordered from Bloomex was very pleased with them. This a very simple process that I would recommend to anyone. As it was last minutes and I was able to do it after hours. It was convenient and easy!
Vivian
 356 days ago by T.w.s.  [send email] 0 Votes
Exceptional service! After placing an order with Bloomex for delivery to my daughter in Red Deer, AB, I was informed that my daughter's work address had changed, and I was sending her the flowers to the old address. I contacted Bloomex, where the service rep was very pleasant and corrected the delivery address for me right away. The flowers arrived on time the next day as requested, my daughter put them on her desk at work because she "wanted to share their beauty with everyone". Great service and wonderful flowers.
 355 days ago by Natalia  [send email] 0 Votes
I ordered flowers from Bloomex about a week ago, everything was smooth and easy. I searched online for flower delivery to Calgary, and came across Bloomex Canada. I thought I'd search for coupons and came across canadianfreestuff.com and found a Bloomex flowers coupon for 15% off Bloomex.ca. I used the code "deal" in the coupon field before checkout and saved $9 off my order. Sweet!! The flowers arrived on time, and my friend told me the flowers were awesome. I recommend them indeed! Natalia
 353 days ago by Jamie Picard  [send email] 0 Votes
I agree! I ordered flowers from Bloomex Ottawa for my gf's birthday. The flowers arrived ontime and in great condition. I received emails throughout the entire process to keep me up to date with the status of the order. I then received a feedback email from Bloomex about 5 days later. I like the way they wanted to keep their client happy by asking for our opinions!

Great service overall!
 353 days ago by Flowerlover  [send email] 0 Votes
As a customer from the UK I found the ordering and transaction really easy. I was kept up to date with the orders progress and was informed when the flowers had been delivered. I particularly liked the fact that I could talk to someone online when I had a query. I have ordered a few times now and I will continue to order flowers etc through Bloomex as I have had nothing but excellent service and anyone who receives what I am sending through Bloomex has been very impressed with the quality.

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