Charlene, I sure hope you arent talking about me when you said...
"I have asked the person who said they never received their kit to contact me. No one ever contacted me. Makes you wonder if the complaint was genuine.
It seems there are many comments by people who simply have an opinion yet have never tried our product. Readers need to consider this. We have a great product and our partners Google, Yahoo and Klik and Pay would NEVER be associated with any company that was not 100% legitimate."
I cant believe you actually are trying to email me through this board. My name is the same as my email address, thought that was obvious, which is why I put my name on this board the same as my email address, in hopes that something would get done faster.
If so, you need to go back to school for some reading comprehension skills. Go back. I said I did finally get it, I even emailed you for a 4th time telling you that I finally received it. Went out of my way to make sure you werent still trying to work on my order. Nice of me huh? BTW, you only responded to my first and 4th emails, but I got the auto confirmation each time I sent an email.
Unfortunately, since I received my order on the 11th of April (Ordered it on Match 7th, sent the first email March 14th) and its now almost a full month later, I deleted all the emails because I did finally receive it and didnt need them anymore. I do have my sent ones if you'd like for me to post those however. Sent March 14th, April 2nd, April 8th, and April 11th when I received my order.
Scroll back, you will see that I came on here and said that I did finally receive my order, 33 days after I purchased it. Your second email to me told me that I was "out of your network" because Klik and Pay never gave you my order and you had to process it yourself, which is why I never received any confirmations or updates or anything.
I really dont like how you guys do business, which I put in my last email that you responded to telling me that I was "out of network". You blamed the other company and then blamed US customs. Take some responsibility. I live in WA state, you ship from Wisconsin, how the hell did customs hold my order for 30 days? Do you ship from the US through Canada back to the US?
I am disabled so I dont work for your competitors. My complaints were genuine, if you read, they werent about the product, they were about your poor communication with your customers and that I havent received my order within the 3-5 days promised (which I noticed you had changed it on your website now about customs). How can you come on here and claim no one ever contacted you when you replied to me twice and your system auto responded to me every time?
I never said you werent a legit company...well, I started to wonder when I didnt receive my order after I was told I would. Which is how I found this board doing a google search to see if it was a scam.
I have done everything I said I would. People have emailed me and asked me questions. I answered them 100% honestly (I have no reason not to). I told them all, it did work for both me and my girl friend. It did remove our skin tags but we havent tried it on moles nor freckles so we dont know how well it works on those.
And no, neither of our skins blistered but we helped each other apply it and used the focus tubes. I just have a small brown circle where the product was and its fading away. The skin tags fell off after about 4 days all on their own.
I may be one of few people that had a bad experience with the communication and shipping. But the product DID work for us. So if you dont mind waiting quietly in the dark for over a month on an order that you should receive in under a week, and dont mind paying $15 shipping when it says right on the label shipping is $2.66, go ahead and make the purchase imo.
Sadly, if we needed to, I would buy from the company again. I just dont expect anything but a working product eventually. |
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