Blair.com
reviews and complaints

Items ordered on 12/21/2021. Received a message on 12/26 that my items would be delivered the next day. It is now 01/03/22 and I have not received my purchased items to date. The tracking system keeps updating for the next day. 'On its Way.'

I am totally frustrated and 'ticked off' regarding this company.

I will certainly consider NOT using them again in the future. If I do not receive my items this week, I will request a refund!

Terrible service!

Tried to place order for my mother, Glenn Ann Spencer, 408 E Colfax Ave, Logansport, Ind, Age 90 and not able to hear at all on phone. She gave verbal permission over the phone for me to do the order. Person on other in of line insisted I do order in my name. I do not live with mother. Me and my sister are there 30 days at a time to care for her needs. I asked to speak to supervisor and was put on hold over 5 minutes. Mom had me hang up. We did order my mail this time. I think you need to realize there are elder people that can not do the ordering for themselves. She can not do forms without help. Mom has been a long time customer and enjoys ordering for herself and others. She is considering some other mail order options

I purchased a blue chenille sweater from you RN81700 (there are several #'s). I am very easy with my clothes, have them for years - the few times that I have worn this sweater, there are numerous pulls in the yarn. It is to the point that I will not wear it any further - just purchased this past winter. I no longer have any paperwork for this item. I am requesting a refund. You can pull up my account from my email, I believe.

ordered shoes in good faith got them and they were the right size on tag but they had to be marked wrong because they were to short not my fault so i sent them back, blair charged me $15.33 for there mistake, so i want my money back. thank you Raymond L.McGarrity';

order#[protected] Idon.t thank i should have to pay for some other persons mistahe when i order a size of shoe i expect to get that size it was blairs fault not mine, thank you.

To Whom this concerns, March 24th 2019
My husband has ordered many Irvin linen look xl shirts. We were so impressed with the quality and finishing of the shirt. My husband bought a different shirt, but it was not long enough. We sent back the shirt and noticed that there will be a charge for a return item. The next few days we purchased a third Irvin linen look shirt. I am wondering if you could evaluate our situation. Certainly, we are valuable customers but wonder why we are charged for a return. Most companies do not charge for a return.
I would appreciate your reply.
Blair credit card number [protected]
Barb and Mark Germain
1015 N 1st
Aberdeen, South Dakota
email, [protected]@msn.com
Home phone [protected]

I am so aggrevated. I am new to Blair. I have purchased some clothing and the quality, so far, is good. There is a huge problem when trying to checkout using Paypal. The Blair site connects with Paypal, I sign in and then Paypal returns me to Blair to complete checkout. That is where the checkout process ends. More than once I have abandoned my cart not willingly, but because the process leaves me at a Blair screen with no checkout options. I have sent site feedback to their techs. I have emailed customer service. Those emails often have replies that tell me they did not read my email throughly. One person from customer service was helpful and replied that it was better to order from a PC rather than a tablet (Apple Ipad in my case). So yesterday I ordered from my PC. It made no difference. When Paypal returned me to Blair, there was a scrambled screen showing all of the Blair companies on the top of ineligible words. There is nothing to take me to checkout so there my basket sits, abandoned. Very frustrating. I would be a good customer if I could checkout. The last time this happened they called to ask if I wanted to receive a quilted car coat on back order. I had already received the coat! I am hearing impaired and do not do well over the phone so I emailed them. The carcoat problem was resolved two weeks ago. I emailed them again yesterday after not being able to checkout. Their reply this morning responded to the carcoat! This, I am certain happened because the read only the first email in the string from two weeks ago. Apparently, they do not look at the dates. They never read my email from yesterday regarding checkout with my PC as advised by them. So very frustrating. Adding a screenshot of the Blair screen with no checkout option when using a PC as Blair advised.
Susan S.

I am very disappointed and upset with Blair.I purchased Cami for special event on 10/7 and it took 2 weeks to arrive. The cami only weighs 4 oz and you charged $9.99 shipping. I thought your website said free shipping on any order. The Cami is the right size, but darker then pictured. The Cami is to clingy and statiky. I want to return but noticed the return is $9.99. This is my first order with Blair and I feel robbed.I am paying for a item that was late, the wrong color as described, to clingy and overcharged in postage.

Blair

Dear Nan,

Thank you for shopping at Blair. Your order confirmation appears below.
To check the status of this order please click here.
Once your order has shipped we'll send you a shipping confirmation email that will include tracking information.

Sincerely,
Blair Customer Service
[protected]@blair.com.

Your order number: [protected]
Order Date: 10/07/2018
Your customer number: [protected]
Billing Address Shipping Address

NAN BALL
1662 RAINIER FALLS DR NE
ATLANTA, GA [protected] USA

My customer number is [protected] and I bought a pair of black sweat pants a month ago and the inside pilled off all over other clothes when I washed them. I can't get the little balls of lint off my other clothes. I don't still have the catalog so I don't know the number. You can look at your records. I want a refund for them and if you want them I will send them to you. I am not going to wash on item by itself. I think they were pill proof. I will. not order anything else if this can't be resolved. I just want a refund.

Item#b09004
Order# [protected]
order date: 9/29/17
customer#: [protected]

'The final price on screen when ordering was -0- The confirmation shows a final price of $27.99. I recall having a $30.00 voucher or gift card plus other discounts, which to my surprise, ended with a zero payment due. This is my second complaint recently regarding charges which did not agree with what I saw on the screen. Can you explain?

Joan Stoffer

What a disappointment. The jacket we ordered, SKU .. BLB09185; CWD SKU Bo0185 K470 1 fits, but my husband is totally unable to button the jacket as the button holes have no flexibility. Because the jacket cannot be buttoned by him we are going to need to return it. I also attempted to button the jacket, and could get a couple of them, but not the top or bottom, and the ones I could do were very difficult. Other than that "little" issue, the jacket would be acceptable. Would it be possible, since this is a problem with the product, for return shipping to be free? Thank you for a prompt reply.

I ordered items a week ago. They confirmed it but put a wrong address that was written in the right way, I'm sure of it. I immediately replied asking to correct the mistake but they refused saying the order had been shipped. Though how could it be shipped so fast? Plus the information in my profile said the different thing. Emailed them right away, they said nothing can be done cause the order was shipped, yet online order status said it wasn't. I requested them to cancel it and again was refused. Now my paid order will be delivered to nowhere because of their stupid employees not willing to work properly.

I have purchase Blair Ro from Snapdeal in April this year. The pre filter of that Ro was no working properly, for that I contacted your concerned Customer Care person whose contact was given on Snapdeal.
Despite of making regular follow up and calls, the same has still not been replaced. It has been around 2 months.
Product detail -
Model:BLAIR 15 LTR RO+UV+UF+TDS
Shipping details -
J. P Singh
463-A, Hind nagar, kanpur Road
Lucknow, India.
Contact - [protected]
I require immediate action over this.

Thanks
Aakanksha Singh

I had been buying clothes from Blair and they said I was a VIP and would give me a discount. It was NEVER clear that this was not a one time discount. I never authorized them to charge my credit card $14.97 a month. They did this for 16 months before I caught it. I had been buying clothes from them and did not check my credit card account carefully. They did this to hundreds and hundreds of others who shopped under the brand name is Blair.: Bedford Fair, Appleseed. Wintersilks, and other of their stores. They said they would return 89.00 of the over$200.00 they stole from me.

My negative experience with Blair started with an email confirmation from them for an order I had never placed. It turns out my elderly mother had placed an order over the phone on a Saturday afternoon, and she did not give them an email address as she does not do email. Somehow, on their own, the company found my name and email address (I have never ordered from them) and put it on the order (we do have the same street address). I asked my mom about details of how she placed the order. It turns out much of what I read in the other reviews applied to her ordering experience. They tried over and over again to get her to sign up for a VIP membership. Luckily she refused. She had figured out ahead of time what her charges should be, but it turns out they told her a figure that added shipping charges, even though on the catalog order form it said shipping would be free. When mom insisted that the shipping should be free, they said they would take off the shipping charges. Unfortunately, though, the higher amount was put through to the credit card company. So, within a few hours of placing the order, we decided to cancel the order. There is no option to cancel the order online. I tried calling, but there is no option to cancel by phone, and since the company headquarters are on the east coast and we are on the west coast, offices were closed. I emailed a cancellation right away and also sent a cancellation by fax. When we called again Monday morning, they said they could not cancel the order. It had already been processed and was in the shipping department. I asked that they give me the supervisor, but she also said it was too late. I questioned the fact that even though mom placed the order on a Saturday afternoon, Monday morning being within just a few business hours of placing the order, and considering that we had sent two cancellation requests over the weekend, why was it still impossible to cancel the order. On the website it says that orders are processed with one business day Mon - Fri. That's when it came out that the people we were talking to were in the Philippines. They said they were unable to contact headquarters in the U.S. on our behalf nor give us a phone number to call. So now mom is stuck with an order which she no longer wants and for which she is being overcharged and for which she will have to pay charges for returning. We will never order from this company nor any of their affiliates again. Mom says Blair used to be a reputable company, which is why she ordered from them in the first place, so this was a very disappointing and frustrating experience.

I have made a big order and when I ordered everything was in stock.
On the estimated delivery date nothing arrived so I contacted Blair and asked about my order. Only then I found out that my order was not even shipped. They said that many items that I have ordered were not in stock.
Then I asked them to ship what was available and refund the rest and they said that they can't do that.
Asked them to cancel the whole order and they said that since the order was placed it can't be cancelled!
The worst company to deal with! I have no idea what to do and how to get my money back.

Blair offers free shipping promotion and states orders are processed usually in one business day. This is misleading. Blair may process the order quickly in order to receive their payment then claims the order is shipped shortly thereafter. Blair's standard procedure is the order is picked, tagged and packed and then placed in the shipping carriers truck on Blair's loading dock. Then you receive an email that the order is shipped. This is the misleading part. Unfortunately the order then sits in that truck for days or indefinitely until the truck is full. The order does not actually travel anywhere until Blair feels it is necessary to notify the carrier to take the truck. Once again this procedure will take several days or even longer !

I am writing to complain about fraudulent charges Blair continues to mail since 2011. Many attempts to complain, continue to receive calls, receiving mail and now correspondence from a collection agency for charges and or merchandise never purchased and or orders. We have requested multiple times a statement outlining what was supposedly order which Blair has never provided. After 4 years one would think this company would be able to produce such item, no luck. However, I would advise anyone and everyone to pay close attention to anything received from this poor customer service company and advise everyone to question any and all or non purchased sent to close review. I would advise to never use this company for any type or order since they have a habit of billing for items never purchased and never able to provide a summary of such charges. I would provide more details however, Blair has never provided details upon many requests, too many to detail but continue to harass.

Bought one thing from these peope, a blouse for $24.00 cost me $34 with shipping and tax. Returned on August 7th . expected to owe $9.99 because
I used thier label. They did not post it to my account until the day after my payment was due on thier card. charged me $20 late fee, $credit of 15.00 a $2.00 minum fee (?)
so in the end ;I ended up oweing 48 dollars and had no product in my hand. Customer service agreed to reverse late charge of $ 20.00 but I had to pay 19.98 to zero out my account
Never again!

I bought something from this company. I have been very ill for over a year and not paying close attention to my credit card statements. Today I noticed a charge for $14.95 to NTO Solutions. I did some research and found out they had been charging me this for almost 2 years costing me over $200. I called to find out what it was and they told me I had signed up for some program that I have no memory of hearing about. They offered to refund $89 after I complained to the supervisor. This is a disgusting scam