Complaint Rating:

Company information:
bell canada
Brampton, Ontario
Canada

Hi I've been with bell for 9 years had a flip SAMSUNG phone had no problem when bell introduced the blackberry pearl I decided to get one, seeing that my( renewed) contract had reached 2 years ( u get money towards a new phone) I need a new phone ..It was the worst mistake I could of ever made The blackberry SUCKED!!! I had problems with the phone almost instantly, they sent me 2 new phones( seeing how the 1 year contract was not up the ) each phone gave me the same problem I called and talked to customer relations they are more useless then my blackberry all they could so for me is offer me money I told them I don't want your money I need a reliable phone( i don't have a land line) I had no luck with Joti or Jamie oh yea the other thing they offered my was a LOT of BAD attitude.
I am still using the problem phone ..BELL'S EMPLOYEES NEEDS TO ADDRESS THEIR LOYAL CUSTOMER WITH MORE RESPECT AND BETTER SOLUTIONS NOT JUST OFFER MONEY !!!
Thanks
Debbie A