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1.5 54 Reviews

Birchbox Complaints Summary

1 Resolved
32 Unresolved
Our verdict: If considering services from Birchbox with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Birchbox reviews & complaints 54

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Newest Birchbox reviews & complaints

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D
11:57 am EDT

Birchbox Customization for boxes

The past three months I have not received my customization emails from Birchbox. I have contacted customer service twice about my issue and was told "sorry" but the issue was not truly resolved
I get every other email from Birchbox and had been receiving the customizable emails up until 3 months ago.
So again today I get an email reading that my new box has shipped. Again, I didn't receive an email allowing me to select either my box items or points.
I've also had an issue where I wasn't able to select points. This was apparently a tech issue.
I can't use most of the products you send due to skim allergies so trading the box for points was working great up until now.
This subscription service is such a waste of money. I have asked that my subscription be cancelled. Guess I'll have to be diligent in checking that has actually happened.
Never again Birchbox!

Desired outcome: I want points for the last three months I was unable to make selections.

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9:52 pm EDT
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Birchbox Literally holding people hostage!...and their money!

Birchbox is an awful company! Please don't even consider subscribing, it will haunt you and possibly ruin your credit!
I've had to cancel my credit card to keep this company from stealing a monthly fee from me. You can't cancel! There is no phone number!
I sent an email asking for a phone call, they finally called...arrogant like I've never heard before, and still said no way to cancel, sorry you'll be charged for the remainder of the year. INSANE people, rude people, thieves without a conscience. I'm in utter disbelief that this company can exist.
You've been warned, please, please, please heed this warning!

Desired outcome: too late for that

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K
11:17 am EST
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Birchbox Subscription box

I signed up for a 12 month subscription box which would end in January 2021. I was charged for Jan 2021 box today, the 1st. I went to their site to cancel the subscription and the subscription auto renewed without any way to opt out of another 12 month commitment. There seems no way to cancel a subscription once you start. There was never an email sent allowing me to cancel for the new 12 month period as stated in their terms. This company locks you in to paying them forever.

Desired outcome: No subscription for 2021

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B
4:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Birchbox has left an official reply on this complaint.

Birchbox birchbox went downhill real fast

So I got my first about three years ago. The samples were great, and you got at least your money's worth, if not more. You could review products to get points and eventually get free products. Fast forward about a year. They got rid of the rewards/points program. You only got points if you bought something additional. I guess ordering their box isn't enough to give out rewards -_- Now let's move on to the samples. They used to be good sized, high quality products. Well that didn't last long. The products are only a few brands that I have never heard of and the sizes of the products are terrible. There are lipstick samples that don't even have enough product for a good single use. I received what was said to be the original Beauty blender. It was a joke. It was the size of a penny, and completely flat. Not even rounded on the sides! Completely useless. I don't know where my $10 is going each month, but my Boxes um receiving are worthless.

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P
5:24 am EDT

Birchbox Too baggy

This is such a baggy website. Irritates me to the maximum.
Why can't you hire a programmer and fix it finally? it's awful awful awful!
I have been trying to login in 3 days. Each time a try to log in a little window pops up and asks me to change my password as my old one is not safe anymore. I changed it several times and wrote it down not to forget. It didn't help me.
Too many demands regarding how the password should be. I really don't care, I don't want to spend my time on this crap making up a password that should be changed in a short time period. Are you a governmental organization to request things like this?
You and your website pissed me off. I'm done with you.

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J
12:43 pm EST

Birchbox Avocado lipstick

I received my second Birchbox today And my birch box, I have received a sample of Avocado lipstick. I was really sad to see that the lipstick came to me broken off in the container. I would like a replacement please, as I am unable to use this sample in my birch box. Thank you. Please respond to my email of my request. I also would like to add that when I joined Birchbox I entered a code that would get me four boxes instead of three months of boxes for new customers. However, when my order was completed I see that I'm only going to get three boxes. When I got a hold of someone in an email they said that this was a gift card and I will not be able to get my fourth box. I don't think that is very good business.

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Kelly_1
Meridean, US
Oct 26, 2022 1:34 pm EDT
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Worst idea I ever had! I paid for 1 year in advance… if they ever send a box it has less items than they promise and it’s literally junk. There’s no way to contact them, they do not respond to emails. They sent a one time butt wipe in a 1 inch by 1 inch rip open package… what a joke! And now I’m terrified they will re-new automatically after the end of the 1 year subscription I paid, so I will be changing my payment card out to make sure that won’t happen. They are crooks!

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J
11:36 pm EDT

Birchbox These people are the worst ever, do not deal with them!

I have signed up for Birchbox 5 months ago. 5 months = 5 boxes.
I was supposed to get a box every month but in total I received 2 boxes and tons of empty promises. When I contacted Birchbox customer service they said they'll find out what was going on and promised to contact me back later, but that never happened, and that's not all. When I tried to reach them myself and asked for a refund they ignored me! These people are the worst ever, do not deal with them!

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J
12:04 am EDT

Birchbox Service is horrible

Ordered some products from Birchbox and was really disappointed with the quality, so I decided to cancel my subscription. Wanted to do it myself but could not find a way to do it, so I contacted customer service and asked them to cancel my subscription. They said that I need to go here and there and will find a cancellation option. I did as they said, but found nothing useful! Every time they told me that somewhere on their site there is something that will help me to cancel. When I asked them to do it in my place, they said that it was not their job. Terrible service!

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E
8:52 am EST

Birchbox Total waste of money!

I used Birchbox only to get their really cool lipsticks. I was very disappointed with this company because they actually never sent me what I wanted, every time received things that I don't need and don't use! When I received my latest box there was a cream! I actually emailed customer support and they told it was only my fault because my profile wasn't filled out correctly. What a joke! This place is horrible, better save your hard earned money and shop elsewhere!

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6:51 am EST

Birchbox Not worth it

I spent some time filling out my style profile on Birchbox website. I have no idea why I have wasted my precious time on it because my profile was entirely disregarded. I received my first box and was so disappointed with it that I decided to cancel my profile. I selected liking natural make up and got a thick black liquid eyeliner and red lipstick! Noted having oily hair and they sent me a shampoo for dry hair. Horrible service. I gave everything to my sister. I emailed the company and told how much I hate them. I just wasted my time for nothing.

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T
9:15 am EST

Birchbox I'm done with this site!

I wanted to order something from this site, but accidentally pushed the wrong button and made the wrong purchase. I tried to cancel it immediately, but every time I pressed the confirmation button there was an error. I contacted their service and they told that it is impossible to cancel orders on weekends. I was told there will be no problem if I'll try to do the same on Monday. Well, I wanted to cancel my order on Monday, but early in the morning I got a message from Birchbox, stating the product I didn't want has shipped. I contacted them again, but they said it was too late and wished me a nice day. I'm done with this site! They just ignored what I said! And now I'm stuck with the product I don't need!

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B
5:00 am EDT

Birchbox I have no idea where my boxes are and how to stop the subscription

I subscribed for the website www.birchbox.com. I got two boxes with the beauty products, but the quality was poor. Also the products have specific smell. After I got two boxes, the employees from this company stopped the further orders and vanished somewhere. They didn’t reply to my emails. They didn’t send the boxes and I tried to cancel the subscription, but I tried to do it online and the website showed that it was impossible to stop it. The customer services didn’t communicate with me.

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5:03 am EDT

Birchbox I got only 3 boxes, but my subscription would end soon

I subscribed for the website www.birchbox.com. I paid for the 6 months subscription, but it would finish soon. However, I have received only 3 boxes. I already asked the seller, when I would get the remaining boxes, but still this guy hasn’t provided any info or help. It was really strange and suspicious experience. I won’t advise it to other people, because it is impossible to prove anything.

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3:50 pm EDT

Birchbox I got only bad things and products from them

I subscribed for beauty box from the website www.birchbox.com. The price was $10 per month, but I got the first box and was disappointed. It really sucked and all things I threw out. The next box was the similar and when I tried to cancel my subscription, nothing happened. They continued to send boxes and charge me. I really need help and hopes that someone would help me to cancel it and return money back. Please, post comments.

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Fran Stevens
downers grove, US
Sep 23, 2023 6:08 am EDT
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I am getting money deducted from my account and not receiving boxes.

There is noone to contact, I want my subscription canceled!

Something fishy going on.

B
B
Birchboxer
Madison, US
Mar 04, 2023 2:23 pm EST

I have been a paid member receiving boxes for about 10 years. My subscription was paid up to be renewed in March 2023 but I've not received boxes since August. I've tried contacting the company multiple times with no response. An auto email makes it clear that messages are not even read.

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V
vgwidow1004
ANGIER, US
Feb 08, 2023 2:34 am EST
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haven't gotten a box in 5 months and have been paying for the year plan by the plan there you have been taking my hard-earned money for 5 months and not sending me anything.

J
J
Janethot
sayville, US
Jul 26, 2022 1:03 pm EDT
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I have not received a Box I cannot log on anymore they change the platform for Birch Box the customer service phone number does not work my emails countless emails have not been answered I have to call my credit card company I guess

Birchbox Customer Reviews Overview

Birchbox is a popular beauty subscription service that delivers personalized beauty products to its customers every month. The company has received numerous positive reviews from its customers, praising its convenience, affordability, and high-quality products.

One of the most significant advantages of Birchbox is its personalized approach to beauty. Customers fill out a beauty profile, which allows the company to tailor each box to their individual needs and preferences. This means that customers receive products that are more likely to work for them, saving them time and money.

Another positive aspect of Birchbox is its affordability. For a low monthly fee, customers receive a selection of high-quality beauty products that are often worth more than the cost of the subscription. This makes Birchbox an excellent value for money, especially for those who want to try new products without breaking the bank.

Customers also appreciate the convenience of Birchbox. The company delivers the products directly to their door, saving them the hassle of going to a store to purchase beauty products. This is especially beneficial for those who live in rural areas or have busy schedules.

Overall, Birchbox has received overwhelmingly positive reviews from its customers. Its personalized approach to beauty, affordability, and convenience make it an excellent choice for anyone looking to try new beauty products.

Birchbox In-depth Review

In summary, Birchbox offer unique service for people who love beauty products. It is subscription box that give you new items to try every month. This review will help you understand if Birchbox is good choice for you.

1. Overview of Birchbox

Birchbox is service for beauty lovers. They send boxes every month with different beauty and grooming products. Idea is to discover new products without buying full-size. They include makeup, skincare, haircare, and fragrance items.

2. Subscription Options and Pricing

They have different plans. You can choose monthly, 6-months, or yearly subscription. Price is less if you commit for longer. Monthly price is around $15, but it can change. Check website for current prices.

3. Variety and Quality of Products

Birchbox has many products from known and indie brands. Quality is usually good because they partner with reputable companies. They give mix of products, so you can try different things.

4. Customization and Personalization

You fill out profile when you sign up. Birchbox uses this to personalize your box. Sometimes you can choose specific item for your box. This makes experience better because products match your needs.

5. Packaging and Presentation

Packaging is nice and feels like gift. Boxes are pretty and you can reuse them. Products are well-arranged inside, so it is good experience to open.

6. User Experience and Website Navigation

Website is easy to use. You can find what you need without trouble. They have FAQ and help sections if you get stuck.

7. Customer Service and Support

Customer service is helpful. They have email and sometimes live chat. They try to solve problems quickly.

8. Shipping and Delivery Efficiency

Boxes usually arrive on time. Sometimes there are delays, but this is normal with shipping. They send email when your box is on the way.

9. Value for Money

Value is good because you get to try many products for less than full-size price. If you like discovering new beauty items, it is worth it.

10. Brand Partnerships and Product Sources

Birchbox works with many brands, big and small. They choose products carefully. This means you get to try products from trusted sources.

11. Customer Reviews and Community Engagement

Many customers leave reviews on website. Birchbox has community where you can talk with other subscribers. They also active on social media.

12. Loyalty Programs and Rewards

You earn points for reviews and purchases. Points can be used for discounts on full-size products. This is nice bonus if you shop on their website.

13. Environmental and Ethical Considerations

Birchbox says they care about environment. They use recyclable materials for packaging. They also feature natural and organic brands.

14. Return Policy and Satisfaction Guarantee

Return policy is strict because of nature of products. But if there is problem, they try to help. Always check their policy before buying.

15. Comparison to Competitors

There are other beauty boxes, but Birchbox is one of first. They focus on discovery and personalization. Price is similar to others, but experience is different.

16. Final Verdict and Recommendations

If you love beauty products and trying new things, Birchbox is good option. It is fun way to discover and they make it personal for you. But remember, it is subscription, so you get new things every month. Make sure this is what you want before signing up.

How to file a complaint about Birchbox?

Here is a guide on how to file a complaint against Birchbox on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create a new one by following the registration process.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Birchbox in the 'Complaint Title'. Be concise but descriptive to grab attention.

4. Detailing the Experience:
- Provide detailed information about your experience with Birchbox. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal information in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Birchbox.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to officially submit your complaint to ComplaintsBoard.com for review.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay engaged in the resolution process.

By following these steps, you can effectively file a complaint against Birchbox on ComplaintsBoard.com.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Birchbox Customer Service. Initial Birchbox complaints should be directed to their team directly. You can find contact details for Birchbox above.

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Use this comments board to leave complaints and reviews about Birchbox. Discuss the issues you have had with Birchbox and work with their customer service team to find a resolution.