Complaint Rating:

Company information:
BillMeLater
Atlanta, Georgia
United States
Phone: 866-528-3733
www.billmelater.com

Last Nov 2007, I purchase from an online store and used "Bill Me Later" - 6 month finance purchase offer.
On my monthly statement on June 2008, I received a bill charging me with a finance charge already since they claim that I did not pay on time. I called the company right away and informed them that I will pay them (on the same day) right away online and if they can waive the finance charges, since I overlook on the due date thinking that the no payment promo will be at the end of June and not June 1. Their customer representative asked me to pay them right away while she will apply for my waiver. This July, I received a statement that I still owe them for the finance charge for my purchase. I called them immediately and talked to a customer representative named Alma who was not so helpful and readily reported that my application for a weaver was denied. She insisted that I did not pay on time and I should pay the latest statement. I explain to her the situation and if she could track on my previous bills that was consistently paid on time. However, this remain unacceptable to her so I asked If I could be transfer to somebody else. She denied this for a long period of time but with my persistence I was finally transferred to her supervisor, Brenda who second the motion Alma's rhetoric. I explained to her that other companies, can easily waive problem like this if it happen the first time, but she said not their company. She insist that I need to pay my dues. By the way, while I'm talking to Brenda I can hear people on the background laughing.

I think, this is how the BillMeLater make their money together with a customer service that was very happy to mocked their clients. How can you trust a company like this? Is this what they call customer service?