Complaint Rating:

Company information:
Aspen Dental
Johnstown, Pennsylvania
United States
Phone: 814 266-5141

In Feb 08, I went to Aspen Dental for dentures, I paid my share of what they said was owed, and the rest they would bill the insurance for. In March of 08, my husband went to Aspen Dental for dentures, he filled out his paperwork and paid his share of the bill that was owed, and they said they would bill his insurance for the rest. I kept receiving bills every month from Aspen Dental for the amount that they said the insurance would cover, so I called them up and asked why. They said that they were waiting on the insurance to settle the bill, and that we would receive a bill til they did. When May came and I received a bill from them, and my husband insurance already settled the oral surgeon's bill just weeks after his surgery, I called and asked what the hold up was. They sent my bill to my husband's insurance instead of mine, they never sent his in. So I called and asked them to send the bills in, but they never did. In July, I received a LATE NOTICE from Aspen Dental. I called my insurance and had asked if they had received a claim from Aspen, and they had not. I called Aspen and they said they sent it in in June and were waiting for it to be processed. I got really upset over the lie that I just told, and told them if they did not send the bills to the insurance company asap, I would report them to the better business bureau. They hung up on me, so I contacted the BBB. Needless to say, the claim was submitted to my insurance company that day, and I'm still waiting on my husband's bill to be submitted, which is under my name. They also sent a letter to the BBB saying that they billed the wrong insurance back in Feb, and wasn't notified until April about it. Then they waited to June to send it to my insurance, but my insurance wanted copies of my x-rays before they would pay. They said they submitted my x-rays to them, but I didn't have any x-rays done when I went to Aspen, so who's x-rays did they send. After talking to my insurance, they said that they never received a claim in June, and had never asked for xrays from Aspen. I have had it with the lies that I have been told over and over by Aspen Dental, I would not ever use them again. If you can't be honest about your mistakes, then you don't get my business.