Complaint Rating:

was using a number-9873928791. This was originally a TAP connection (a connection given to company employees that comes along with certain benefits) given by the previous company I was working for. However this number has no STD pack. Hence I opted for an STD pack and paid the required additional amount to Vodafone to get the STD benefit. When I left the company, the TAP connection with all the benefits were removed, but I was assured by the Vodafone rep in the company and by Vodafone shop at Anzal plaza in new delhi, that the STD pack would remain. However, I was shocked to receive a huge bill at the end of the month and called Vodafone care immediately. They told me that the STD pack has been removed. I asked them why and how come I was not informed about it, but as usual, the customer service person has no answer or any solution and kept on repeating that the STD pack has been deactivated and hence the huge bill. I asked to speak to the supervisor, and after holding for 30 minutes I end up speaking to a supervisor who sounded like a recorded machine. I am really pissed and feel so cheated.