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Telus Mobility Complaints - Billing

Review all Telus Mobility complaints

Telus Mobility
Posted: 2008-11-07 by Lisa  [send email]
Billing
Complaint Rating: 100 % with 3 votes
Company information:
Telus Mobility
Calgary, Alberta
Canada
telusmobility.com

I decided to switch to a different carrier and had two cell phone numbers switched from Telus Mobility to the new carrier 6 days before my Telus contract was up. They sent me a bill for $200.00 dollars for switching. I am told by a telus employee I know that they aren't supposed to do that, but they will try. The maximum they can charge is $20.00 per phone, so $40.00 NOT $200.00. I am going to go to the CRTC and anyone else who will listen. I am tired of Telus getting away with ripping people off. Has anyone else had this problem?
Comments Canada Telecommunications
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Comments

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 315 days ago by   jackie 0 Votes
I totally agree with the above comment - re: billing. I have been a customer with Telus for over 8 years... Loved them when they first originated but slowly the service decreased and the bills increased. I had asked one customer service rep if Telus has merged or been acquired by another cellular company because I couldn't believe the service I was receiving. I and my 2 daughters are with Telus. I would often complain to my oldest daughter about the HUGE cell phone bills I would receive every month. As a typical teenager, I thought she was just over using/abusing it. Turns out that apparently, Telus was overcharging her for text messaging that should have been included with her "Fave 5." Thank god my daughter did her own investigation and informed me, as the phone was in my name, that apparently she was being charged for text messaging that she had under her Fave 5. I contacted Telus who informed me that there was apparently a "glitch" in the system, couldn't tell me how long it had been going on, and couldn't tell me when it would be corrected. Informed me that they were going to credit her account, which I believe they did (only one-time credit of about $45) but what I don't understand is: (i) if they were overcharging, why did they not notify the customers and automatically credit their accounts and, (ii) how do I know that it was only for that one month and that I wasn't been overcharged for prior months. My daughter created her account at mytelus.ca and did a little investigating. She found that they were overcharging her on her text messaging but also, that she could only go back to the previous 6 months and that was it. When she went on her account, she could view all her text messages that she had sent and messages received but when she went to show me online, the account had been updated and she could no longer view this feature. I've contacted Telus numerous times as I now question the bill when I receive it. How do I know that I'm being billed for the correct amount? I mean, I have to call them to tell them they are overbilling me? I don't understand. At several times, my daughter's phone has been cancelled susupended and one time, a rep at Telus told me 'Just to pay the bill". Why should I when I'm questioning the overcharges. I've asked them what it will cost to get out of the contract with my other daughter, to which they reply, $650. When our contracts are through, goodbye to Telus. I should not be incurring over $300 plus per month for 3 cell phones. I have family in the UK and they cannot believe what we Canadians pay for the use of cell phones. This is absolutely ridiculous...
 282 days ago by   Rush 0 Votes
I switched to Telus from Rogers purchasing a new Motorola Q for $299 with a three-year contract only to find out that I received no reception in my building. After explaining my dilemma to customer service and higher up, the continued response was "we don't guarantee reception and you signed a three-year contract. There is nothing we can do but you can pay the cancellation fee of $20/month for your 3 year contract."

Basically $720 was the only way out of their service contract. All together out of pocket was $1019 for the phone and to cancel service that didn't even work, not adding taxes in. In response I had to switch back over to Rogers and finally after 2 1/2 years of paying $45 per month for nothing, I have cancelled my Telus account and am paying a final cancellation fee of $120 left on 6 months for absolutely no used service and a phone that was never used.

If this isn't proof not to go with Telus, I don't know what is. They are thieves and don't care about their customers, only their pocketbook.
 10 days ago by   Samirlapucha 0 Votes
You should READ your contracts before the signature...

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