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| I ordered what I thought was the free trial of Hydrolyze but was charged for it although I called and told them before the 30 day free trial was up that I was canceling the order. I was misled by the customer service representative that I would not be billed unless I wanted to continue my orders in the future with the company. When I tried the product it appeared to work during the first week but by the end of the month I had not seen any greater improvement. I was not pleased with the product and in my opinion it was not worth the price I paid for it. |
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| I had the same problem! Hydrolyze advertised on the radio as "free... just pay shipping and handling". I was not happy with the results... didn't work for me! I found out later, after receiving my charge bill, that they had charged $69.95 on top of my previously paid shipping & handling charge. When I called to complain, they informed me I would be charged yet again next month. Bringing the total to over $150 for a small bottle that doesn't work! When I placed the order, I was not informed of this. I went with what I heard on the radio. This is definitely false advertisement! Becareful ordering from this company which goes by the names / products: Hydrolyze, Hydroleyes, Longevity LLC or Bellezza Products. They are dishonest, unreputable and their product doesn't work! |
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| I agree - the stuff doesn't work and its all a BIG LIE. DON'T BUY IT!!! I kept some of the stuff but sent the unused portion back within 30 days, and they still charged me $70 for something that doesn't work. How do I know? I have used it under my right eye for 6 months, and did not apply it to my left eye during that time period - ABSOLUTELY NO CHANGE TO THE DARK CIRCLE UNDER MY RIGHT EYE!!! So, after two disputes with AMerican Express on the matter, I am still stuck with that 70 dollar billing. These guys should be arrested for racketeering, PERIOD. DON'T BUY IT!!! DON'T BUY IT!!! |
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| They are dishonest and should be reported. They are taking advantage of old people with bags under their eyes and on fixed incomes--how low can you go. My Chase Visa company was very nice about it and removed the charge. The Hydrolyze customer service rep was unbelievely rude--she must not like her job. |
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I have learned that one must always, always check the internet first for feedback on any product advertised on TV. The vast majority, it seems, turn out to be scams. I thought about trying this product but checked it out first and the decision is "no". If a product like this truly worked, if it was truly great, they wouldn't have to advertise on expensive TV ads. The product would sell fast and furious by word of mouth. I'm sorry all of you were scammed. Please note that the average credit card company will assist you in getting the charges removed within 60 days of your purchase. After that you're pretty much on your own.
If you can't get satisfaction from your credit card company, threaten to do one or more of the following:
1) report them to the BBB
2) report them to the FCC
3) claim you have a huge database of customers and that you're going to announce to all of them that the product is fake
4) claim that you will ask each of your customers to forward your report on the product to all of their friends, who will pass it on to all of their friends
5) tell them you're going to post a video about them on people's court raw where millions will see it
6) tell them you will hunt down every online scam reporting website and post your comments and experiences on all of them
You might get your refund then. |
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| well my issue is the same as most but also this product BURNED my skin. I am african american and now I have a discoloration and is waiting to see a dermatologist. I am thinking of trying to file a law suit for this. Has anyone else had this type of issue/ |
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| DO NOT ORDER FROM THIS COMPANY! They mislead you to beleive you get product free. Kept sending and billing for product after canceling. When canceling they said keep the the product, then they billed meagain. This is a SCAM. They refuse Credit. BEWARE!!! |
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| I heard about free trial on NYC radio- what a total scam! The rep was completely out of line and rude. She tried to up-sell me 4 times for the same thing. The more I said NO, the more upset she got and starting yelling at me, threatening to hang up, which she eventually did...AFTER getting my credit card number. I got no confirmation number. I am going call my CC company and put a fraud alert on the account. |
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I ordered Hydrolyze on May 18th, 2009, but I didn't receive their product until May 27th, 2009. You have 30 days to test their product, but here is the catch...the 30 days begins THE DAY YOU ORDER THEIR PRODUCT. So, if you decide that you don't like the product for whatever reason you may want to cancel, but if you haven't called within the 30 day period from the date of purchase (not delivery) you will NOT get a refund AND no matter what they tell you on the phone or no matter what the document says in writing that comes in the box, they will bill you the entire $179.80 over a 60 day period. Why? Keep reading.
This company knows that they can't lose anything with their 30 day trial because they are playing a "Ponzi-like" marketing game with their written policies. It turns out that their policy for the 30 day trial is stated clearly in writing on the paperwork they send you, but their 30 day RETURN POLICY isn't provided to you on the radio, phone or in writing inside the box you get; you have to go to their website to get that.
My problem, and why I sought to return the product, is that I didn't see the results they claimed. Also, the cream in the little green container created a mild to moderate burning sensation around my eyes. So, I wasn't happy with it and went through the process of cancelling and then returning the product.
But, alas, although their representatives treated me really well on the front end when I was a new customer, as soon as I tried to stop payment or to get a refund for the twice charged $89.90 I was treated as if I was unintelligent. One of their phone reps actually laughed at me when I said I was sending it back. It turns out that even though you may not have purchased their product from their website that you are held bound to their 30 DAY RETURN POLICY which isn’t stated in the documentation you receive!!! So, I ultimately was denied getting a refund because I DIDN'T GO TO THEIR WEBSITE TO FIND THEIR HIDDEN STIPULATION ABOUT THE return policy--and I WAS NEVER TOLD by the phone reps that I SHOULD GO TO THEIR WEBSITE. The irony is that I found out about this hidden point by HSBC's (MasterCard) dispute representative.
Buyer beware with this company; in fact if you asked me what to do I'd tell you to NEVER buy a product from a company over the phone --EVER. There are too many loop holes that Credit Card companies like MasterCard use to allow a merchant to play games with 30 day trials and autoship programs. You are responsible to obtain the cancellation information even if it is in two separate locations which is the case with Hydrolyze.
I have wasted five hours over the past two months just trying to get through the cancellation and dispute charges only to be rebuffed. Dishonest and insulting is what this is. If I could give them a five negative stars I would. |
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Hyroxatone/Hydrolyze better not send me anything else other than the free trial and they better not bill me that additional $70 for something I never requested.
I just called (10/7/09) Hydroxatone's customer service (1 - 800 - 672 -2259)and spoke to Walter at extension 580 roughly one week after ordering Hydrolyze and asked that everything connected to my initial free trial order be cancelled and that nothing else shall be shipped or charged to me other than the initial, free trial of Hydolyze plus the cost of shipping and handeling. I have a feeling this is a big scam but I hope I acted quickly enough to stop them from ripping me off. |
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I don't really agree with people posting here because the THINK they might get taken.
I believe in the product, and the company. So much so that I became an advocate as you can see on my blog.
Scott W
<a href=http://hydrolyze-trial.blogpsot.com>Hydrolyze</a> |
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hah mis-spelled my own blog, it is
http://hydrolyze-trial.blogspot.com |
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Scott Wilks is most likely getting paid if you go to his blog and click on his links. He also hawks male enhancement, viagra, acne removal and hair straightening.
My point above isn't that the product doesn't work, it is twofold: 1) It didn't work for me, 2) This company will try to scam you.
They are using a marketing ruse to get you to try their product out. Their FREE trial isn't. They don't disclose all the information about the conditions of the free trial and the money back guarantee.
So, you would benefit by calling your local Avon lady and trying out their product before putting your credit card into the hands of this unethical company. Do a search on this product and find a way to get an equivalent product, but without risking your credit card number with a company out of New Jersey.
Don't give them your credit card number! We live in a day of daily scams and the way this company does business is a SCAM. Learn from my experience the scam is NOT worth it. |
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| Thanks for all the feedbacks. I will not purchase their product. |
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| Gosh, Scott Wilks even follows his own blogs. Well, that's one follower at least. Hope you get rich quick and have no problem sleeping at night. It's a rip-off folks, stay away and tell a friend. This is the only way to drive such companies out of business. TV Infomercials are expensive, and if everybody just refuses to be taken, then poof, these scammers move on to their next snake oil product. |
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| Do not waste your money on this product. It absolutely does not work. And they do tell you you can try it free for 30 days, but when I ordered, they told me on the phone I shouldn't expect to see results until after two months. So why bother offering 30 day free trial? The product is very expensive, but I would have been willing to pay if it worked. I'm now starting my third month on the product (may as well since I paid a fortune for it) and I see no difference in my dark circles whatsoever. It's a giant rip-off! |
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I agree the product does not work!
Ripe off! I was called an ass by the rep for wanting to speak to a supervisor! |
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Just some advice.. You may want to cancel you card!
I canceled my card so they can not bill me anymore! |
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I ALMOST fell for this scam until they asked for my credit card number. This reeked of an experience I had with another product (Hydroxytone) a few years back. I naively believe I could try it for the price of shipping, and pay only if I liked/ kept it. Not so!
I'll bet they're the same bogus company? Somehow, I got on their e-mailing list and have been harassed by e-mails, sometimes 2 or 3 a day, for awhile now.
I agree with the poster who said a legitimate product can be offered at a store, and of it's any good, people will buy it. No risk there.
Yikes! |
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| Thanks for all of these comments, I was just about to purchase the poroduct but decided to do a little research first. Good job! Thanks everyone. |
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488 days ago by Kl Crawford 
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