Billfloat is a very, very poorly-run company. They did pay my bill as promised on time. then when i tried to repay them the wheels fell off. I attempted to repay them no less than EIGHT times via their website and every time nothing happened. they kept claiming that my payment had been "denied" by my bank but this was false: in fact they never even attempted to debit my account even once. I called their (terrible) CS department six times and emailed them five times with no results at all. Not only didn't they try to explain or help to resolve the problem, but they didn't particularly seem to care about getting the money at all. instead they seemed annoyed and bored and basically just recited the company patter in an attempt to get me off the phone as soon as possible. I kept trying and trying to repay them with no luck so I finally called one more time and told them the money is there and you're free to process the payment at anytime but I was finished with constantly begging them to take my money. I kept getting emails saying that my payment was overdue and they'd be attempting to debit my account again but it never happened.
Then I receive a letter from some collection agency, a rather obnoxious and seemingly sketchy letter. I call the number and get a rude, nasty, aggressive jerk who basically talks to me like I'm a criminal or a child, demanding that I turn over my CC or debit card # immediately or face the consequences. Now, thanks to Billfloat's complete incompetence, I am forced to deal with some shady collection agency and also forced to repay this debt via a means that was not agreed upon beforehand. if Billfloat had simply debited my checking account like we agreed upon when i signed up none of this would have been necessary. My first attempt at paying them was a full ten days before my payment was due and what I got for trying to live up to my end of the contract was having to deal with some obnoxious thug verbally abusing me over the phone.
Read this, Billfloat: not one thin dime. Ditto that, shady collection agency: not one thin dime. Not sure what kind of operation you're running there with your echo-y phones, strange three-days-late emails and your non-functioning website, but not being able to get the money from your customers is not what I'd call a "good sign" at all.