Complaint Rating:

Company information:
Chemistry.com
United States
chemistry.com

I signed up about a year ago through match.com. They made it look like an add on to match.com, and even gave me the same username. When I dropped match.com, I supposed I was dropped from chemistry.com. Many months later, I saw a $100 bill on my bank statement. I contacted chemistry.com saying I hadn't given them permission to charge me for their service. I sure hadn't used it in several months. I guess they managed to screw me, even though I contacted them within ten days of their charge. Screwing me was probably their intent because, unlike reputable firms, they did not give any notice were going to charge me: you can be sure they were not unaware that I hadn't touched their service in months and clearly had no use for it.

My email exchange with them follows:

Chemistry.com <customercare@online.chemistry.com>
reply-to customercare@online.chemistry.com
to sinclair@stanyangroup.com
date Wed, Aug 20, 2008 at 8:58 PM
subject Resigning / Cancelling Membership ISSUE=93320 PROJ=31

hide details 8:58 PM (1 hour ago)


Reply


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Notification of Issue Change

Description:

Entered on 08/20/2008 at 13:58:08 by Hector P:
Dear Member,

Thank you for contacting us about your subscription. At this time, we apologize for any inconvenience, but we do not offer partial or full refunds on subscriptions. However, your account has been resigned, and you will retain full access of the site until 11/3/2008.

For immediate answers to most questions, please visit our HELP section at: http://chemistry.com/help/faq.aspx

Please take a moment to fill out this survey to let us know how we are performing.
http://www.surveymonkey.com/s.aspx?sm=a5oX1Z_2f14rEov_2bj7JCb1kw_3d_3d

Best of luck,


Chemistry.com
Customer Care Representative
Héctor P.

Entered on 08/20/2008 at 13:16:09 by sinclair@stanyangroup.com:
TITLE=Resigning / Cancelling Membership
DESCRIPTION=I thought I canceled my account several months ago through match.com. You certainly did not have my permission to charge me another $99.96 for your service. But you did, and you gave me no notice of this. I had to find out about it from my bank statement.

When I went into your site to try to kill my account with chemistry.com, just like I did with match.com, your site did not respond after I chose to resign and remove my profile and after I entered my password for a second time. I tried again, and again, and it did not work. Funny, eveything else but my request to stop taking my money still seems to work just fine.

Please consider this a written demand to cancel my account immediately and completely and refund the $99.96 you billed me without my permission.

Yours Sincerely,

Lawrence Sinclair