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I made a purchase back in July/August 2007 from a online store and paid it through "Bill Me Later" - 6 month finance purchase offer. Being an IT person and working for a big bank, I deal with all my payments and invoices online. Upon receiving their very first statement, I signed up with their online website, selected the option to get statement online (paperless), used my checking out to set up payments spread over 6 month period to utilize the offer.
I have been getting emails that my statement is ready from them and also my bank has been prompt with all payments. This month being the 6th (last month), I logged into their website to check my payments and to make sure that I didnt miscalculate the break up of payments. To my surprise, "Bill Me Later" didnt not honor the 6 month finance purchase offer and have been billing me finance charges from SECOND month onwards. I was SHOCKED, I called the Customer Service right away, and Brenda the rep was laughing at me that I didnt check my statements and she said there is no way they will go and change their system to credit me the finance charges. She kept pointing the finger at me that I should have checked my statements, And really mocked at me when I said I want to speak to the supervisor. This is atrocious, that you will trust a company thats giving you an offer only to be cheated. How can a company like this not have the ability to make changes to payments? Their Message: WELCOME TO BILL ME LATER - THE BEST WAY TO BUY FAST, FEEL SECURE AND PAY LATER. - seems such a sham when they want to us to pay the finance charges because they cannot correct their system or charges WHICH shouldnt have happened at FIRST place if they had set things right at the first instance.
Is this how they make money by not honoring the promotion and blaming the customer for not checking the statements and not calling early enough. It doesnt surprise me that there a loads of complaints against this company and its billing system.
I have logged a complaint through BBB and couple of consumer/complaint websites. Hope to recover the charges.
The complaint has been investigated and resolved to the customer’s satisfaction.
Same story, man.
I signed up for Billmelater because they were offering a promotion - no payments for 4 months. When it was about time for promotion period to expire, I started checking my account frequently to see when should I pay (I always pay in full to avoid interest charges). I kept seeing "No payment due". When I signed in for the last time, I saw a finance charge of $13.68 applied. This was very unpleasant, since phrase "no amount due" assumes i don't have to pay anything. I called them, and the unfriendly rep said that even though there was no payment due, the interest would still be charged. I asked if I could have it refunded, since it was a very sneaky, but she said no because "it was stated in the terms that you have to pay in 4 months". I paid in full and asked to close my account.
Brilliant, Billmelater! What an inventive way to make deadbeats pay interest charges!
I see that a person named Heather Fields, supposedly from Bill Me Later, has responded to a number of complaint posts. Has anyone tried working with this person? What were the results?
Oliver,
I work for Bill Me Later and came across your recent posting. I would be happy to help follow up on this matter for you. Please feel free to contact me at your earliest convenience: Heather.Fields@billmelater.com