Complaint Rating:

Company information:
Bill Barnes Jewelry
2904 N. Laurent
United States
Phone: 1-800-619-6181
billbarnes.com

This appears to be an operation that at best has poor service, at worst is out to do harm.

I placed an order by phone on 9/20/08 with sales rep Alfred. He stated the wedding band I ordered was in stock and would be shipped shortly, allow an extra day or two for the engraving. When I did not receive any information from them 14 days later, I called and was told the item was not in stock and had been ordered from Art Carved. Of note is a statement on their website that the customer will be notified if the item could not be shipped in 2-5 days. This was not done. Alfred could not tell me if they had a ship date from Art Carved or any details.
On October 8, I called and left a message for Alfred to call me. By near closing time he had not called so I called him back asking that my credit card be credited as it had been charged at the time of the original order. I also told him I would still like the item if they could credit my card and re enter the charge once the item was shipped to me. Alfred stated that was acceptable and he would credit my card immediately. I asked for an e mail confirmation that the card had been credited to which he hesitated by finally acknowledged my request. When I did not receive a confirming e mail by 10/11, I checked with my card company which told me that the item had not been credited as Alfred had promised. I placed the charge in dispute and promptly called Alfred and canceled the order. I asked him why my card had not been credited to which he stated "they have not gotten around to it yet."
I reminded him that my cancellation was due to too many mistruths and poor service. The tone of his voice sounded as he had heard that before.
Also of interest is that the seller phone number that appears on the credit card statement is not a working number.