Complaint Rating:

Company information:
University of Phoenix
3157 E. Elwood St
Phoenix, Arizona
United States
Phone: 800.611.1203 ext. 3877446

I was desirous of expanding my education at a late age in my life and wanted to get updated on some issues including computers and programming, management today, etc. I started with The University of Phoenix with a few online courses. Well, I'm sure many experienced what I did with the ever changing financial councelors, academic councelors and every other person that worked for The University of Phoenix being there one day and gone the next. One email worked one day and not the next. No one knew what the other person was doing and one couldn't get a question answered at all. It was obvious that this, what I call COMPANY, not University, was growing faster than it could handle and their very own management was way out of control. They had no idea what they were doing. They had the nerve to attempt to teach courses on management? There were so many screw ups, so many wrong answers, so many lies, so many problems presented to me in a very short period of t ime that I couldnt' concentrate on my studies as was the case with so many others at that time. Finally, (I thought), someone came to my aid and told me that The University owed me $2243.00 as a credit and it would be put on my account. Well, needless to say it never appeared on my account and now two and one half years later three credit reports show me oweing exactly $2, 243.00 through a collection agency called APOLLO which is owned by The University of Phoenix. After countless calls, countless emails, countless mailings, notes, etc I just couldn't achieve one inch forward with all this. Finally, I just decided to send them their $2, 243.00 but I put on the back of the check that they had to take me off of all three of the credit reporting agencies and show "Paid in FUll" on them. I also said "this check is paid without prejudice". Well, Ms. Genie Winship, the Account Analyst after getting the money in her hand said she would return the check to me and wanted an other check re-issued to her. I simply wrote her back and said NO. I told her that if she refused payment that I would not re-issue any check and that she nor the University would EVER get one red cent from me for eternity. I mean that. I am disabled. I am near a PH.D. Degree, which I don't need and I don't need them, nor the University for anything. I could care less about what APOLLO GROUP says about what they THINK I owe them. I do NOT owe them one dime and when I decided to pay them anyway, they refused my money. Therefore, I say they get nothing now. This so called University treats students who are sincere like a number, not a student. It is MONEY, MONEY, MONEY and that's all that matters to them. I got sick of it and I want all who read this to know that you are in for a ride when you deal with The University of Phoenix and it is NOT going to be a nice ride. It is going to be a wreck.
Damage Resulting = This has cost me time, wasted energy, postage, fees to consultants, research fees and physical and emotional stress which is unbelievable over what I thought from the beginning was going to be a pleasant experience. It turned out to be a NIGHTMARE!!!