Big O Tires
reviews and complaints

I went in to Big O Tires in Tempe last Thursday July 15th to get an oil change before I went out of town to San Diego for the weekend with my kids. I have a 2008 Saturn Outlook with 59, 000 miles. I got the oil change annd everything seemed good. I got in my car and started driving down the road and noticed that my temp guage was rising a bit and looked like the vehicle was running a little warm. I continued down the road and it stayed like that, so I called Big O and they said to bring it back. When I got there, they had to let it cool and then diagnose the problem. I didn't have time to wait so I got picked up and waited for their call. They called and said I needed a new radiator($750.00) and since they had the thing torn apart, they said I should also replace the thermostat($750.00, $1, 500.00 total)! This did not seem right with lower milage and I'm a price shopper, so I called a few friends for a referral and they sent me to Paul's Car Care in Chandler off of Arizona Avenue between Ray and Warner. They told me the radiator cap was loose and could have not been put on tightly from the oil change or it was malfunctioning. Either way, it was $73.00 and I was out the door! Shame on those guys at Big O who had 2-3 flunkies working on my car and couldn't analyze the problem, except for replacing the whole DAMN cooling system! Obviously it would run fine after that! I usually find the oil change coupons and go to the cheapest place for an oil change, but never again with these clowns. I little rule to live by with mechanics is find a little mom and pop shop where the owner is the head mechanic and you should be ok.

I bot a 50k tire at the local Big O, which has become defective due to the tread separating from its casing.

I took it to the dealer, who only wanted to sell me a higher $ tire.

the dealer also refused to change the dud with my spare, also wanting to charge me a fee...even after selling me the defective tire.

NEVER BUY TIRES AT BIG O.

I recently had a very bad experience at this store. I have been a loyal Big O customer for years, and have gone to this particular location many times. This last time, however, when I went in to have a flat tire replaced (they have a great warranty, and replaced the tire for free), they "found" another problem with my car: apparently the CV boots on the front left and right axles were leaking. They showed me, and sure enough, there was grease coming out. Their estimate for the repair was $440. I told them I didn't want it fixed now, and that I may be back. I then took my car to a local, independent mechanic that I trust completely with all car matters. He called back a few hours later and said that he'd never seen anything like this - the CV boots were neatly severed, with no sign of wear and tear that could possibly lead to their failure. He showed them to me - sure enough, it was like they had been sliced with a razorblade, and there was no splattered grease, no wear, absolutely no evidence of a previous problem. My mechanic replaced the CV boots for $284. I will never go to a Big O again.

I too was promised $500.00 in free gas with the the purchase of 4 Big O Tires or Brand name tires. Send $100.00 in gas receipts along with the monthly gas voucher and receive a $25.00 gift card from the gas station you picked. I feel really lucky after reading some of the complaints. I started sending my receipts in May 2008 and have received 6 of the $25.00 gift cards. We sent our receipts by register mail but now we just receive the receipts back undeliverable. But we are still sending our receipts in every month to uphold our end. Does anyone know of a class action lawsuit against this company?

I purchased 4 tires from Big O tires in Feb. 2008 and with that purchase I was to receive $500 in gas coupons at $25 per month. I have faithfully sent in my receipts to "free gas redemption" and have contacted them numerous times without a single gas card having been sent to me. I want to know my options in pursuing this scam and would love to see them shut down. It seems I am not alone with this problem. I certainly could have purchased the tires anywhere else at the price I paid for them. Is anybody listening or concerned about this scam?

I purchased 4 tires from big o tires in miamisburg ohio in june 2008. There was a mail in rebate offer for $500.00 in gas cards with receipts sent in each month totaling $100.00. I have not received one card to date. The phone number has been disconnected that I was given by the tire company to call for answers. I am not the only one with this complaint. Can something be done about this? Do I need to get a lawyer to fight this? I just don't think people (Companies) should get away with these fraudulent scams.

I spent over $800 on tires and wheel alignment at this Big O Tires. They not only dirtied the interior and exterior of my car, but they caused damage to 3 of my wheels from their tire and alignment equipment. They reluctantly offered to pay for 25% of the cost to resurface the wheels and told me that I would be without my car for two days. They never offered to pay for a rental car for me for the two days nor were they willing to do better on their compensation to rectify the situation. Jeff and Jan's attitudes were terrible and their customer service was non existent. Do not try to save money by going to this shop. They are rude, they do lousy work and are irresponsible.

I've been buying only Big O tires for years, but a new policy cost me $120 to replace a tire that should have been free under what I thought was their warranty.

What happened: Major blowout on the freeway, shattering 1/3 of the sidewall and splitting 1/2 the tire from the tread. Changed to spare, brought it in to Big O the next day and asked, "What can you do?" they said, "You're under warranty, free replacement" and sent me to a neighboring Big O that had the tire in stock. There, they replaced the tire, then charged me $120 saying they have a new "Run Low Tire" policy that doesn't cover any damage whatsoever.

Sounds like BS to me and a easy way for them to reneg on their so called warranty.

Store: Highland CA, Tires: Legacy Tour, Bought: Apr 06, Miles: 25,000. This was the second freeway blowout on those tires...

My recommendation is not to buy tires there - you'll pay higher prices, get tires that blow out, and be serviced by a dubious warranty.