Big O Tires reviews and complaints 1
View all 111 complaintsBig O Tires - misleading warranty
Hello all, I purchased 4 p265/70r16 big foot a/t tires from this store. After 14, 482 miles and 2 rotations. I have over 90% tread loss on 2 tires. It has not been 3 years yet as you are lead to believe your tires are warranted for and the store will not replace saying, the tires are not warrantied for tread wear, only the road service is. You might want to call these people and try and figure this out before you consider buying from this company. Beware, for I was treated like an idiot as well.. The assistant manager rudely told me that I didn't take care of my car, that the tires should have been rotated 6 times by now. They were the ones to rotate them.. I have mileage, dates, and their initials to prove it.. I called them back after a bit of research.. To see if he would honor the warranty, he said he could only prorate it and that I was mistaken about the warranty to begin with.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I think this guy owes the Asst Mgr. an apology. When the toyota was brought in a tire tech noticed something was crooked.
After cust took toyota to a body shop it was determined that the rear end was crooked, according to the body shop around 3 cm, that is alot. Come to find out the truck had been backed into a pole not once but twice. The Big O warranty does not cover that. Cust thought he should buy his son another vehicle.Like I said maybe an APOLOGY is due.