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Big Fish Games Complaints & Reviews - Bad Customer Service

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Big Fish Games

Posted: 2011-10-20 by    db721

Bad Customer Service

Complaint Rating:  67 % with 9 votes
Contact information:
Big Fish
United States
Don't use this company very bad customer service
They will take your money then ignore you
Comments United States Software & Games
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 9th of Nov, 2011 by   trudy hills 0 Votes
games not activating they are refusing to refund the money spent over one hundred dollars i have done everything that they asked me to do they still have not fixed it yet being waiting for them to fix this for 6 months they are trying to rip people off totally not happy
 10th of Nov, 2011 by   bigfishgames 0 Votes
We definitely don't want you to feel ignored or as though you're being ripped off. Please feel free to contact customer support directly that we can get things sorted out:

 11th of Nov, 2011 by   trudy hills 0 Votes
i just want all my games refunded but i know they wont and to let people know what that site is doing so the wont get caught like they did to me
 25th of Dec, 2013 by   rowdygracee 0 Votes
I bought the Frozen Beauty game and when I tried to play it
all I got was empty white boxes moving around. I have sent two email requests to have my money refunded or fix the problem. I have received no response which doesn't really suprise me .i have bought 3 of their games and only one worked.
 26th of May, 2014 by   shaquetta taujours 0 Votes
big fish double-charged me 254.00 and then ignored me. i sent 2 requests and was answered with a coupon!!! this is ridiculous, ive spent several hundreds of dollars on this site. i cant believe they wont even refund my money
 19th of Aug, 2014 by   someone that got screwed 0 Votes
their so called customer service is down right "shitty" cuz they have NO customer service. i started playing and buying games years ago but the past 3-4 yrs cant play the games i've already paided for. REALLY GUYS? whats the frigging problem here. Your company sucks and so does your so called customer service

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