Menu
Login
I joined the Big Fish Games "Game Club" in which I purchased 6 game credits for $7.99 each. My bank account would be charged $7.99 each month. This entitled me to purchase 6 games over the next 6 months at this reduced price. The first 4 games I purchased and downloaded were handled easily. Then the fun started.
I have spend the last 4 weeks and endless emails trying to get my last 2 games. I access the website, sign in to my account, go to my shopping cart which shows the game credits applied, and hit "Checkout". I am then sent back to the sign in screen, where I sign in, go to my cart, hit "Checkout" and the loop starts again, and again, etc. etc.
They have had me delete my History, delete my Temp files, check my SSL, add them as a Trusted Website, wanted me to download Mozilla Firefox... everything but fix my problem. They keep saying it's in my computer, when I believe it's in their website!
I have begged them to please just apply my 2 remaining credits and email my codes so my nieces can play their games, but have gotten nowhere. I am extremely upset and hope to post this complaint everywhere humanly possible.
Thank you.
Big Fish ripped me off! they sent me all the details but no phone-number. My account is not valid and am pretty pissed off with them. If anyone could send me an email with the phone-number. Thx
I can't get on to the big fish site to check my purchace history .have they got a problem at the moment.
Big Fish Games are a rip off.. I just purchased my first game and can't play it... the support/help people DO NOT know anything.. I got ripped off... DONT BUY FROM BIG FISH!
I too have found Big Fish Games to be nothing but a huge hassle and pain in the ###. I signed up for the casual pack - which is a two time fee of $9.99 for 2 games. I check my bank statement and see they have charged me a third time, so I email them and get no response. I decide to terminate my membership so I won't get charged again, but then I am unable to access the two unused credits that I had paid for. I email them again and all they do is send me a link to one of their FAQs which is irrelevant and does nothing to fix my problem. I have found a phone number, and will call soon to see if that works, and if not, then I have to call my bank and contest the third charge.
That wasn't my first problem though. I had downloaded a demo and it was not in full-screen, so I bought it. I bought the game for my work computer and in order to play games, I need to be able to access my other programs at the same time. When I bought the game, the full game version was in full screen. I emailed them back and forth numerous times and that problem still has never been resolved.
I should have canceled my membership then, but I assumed the second charge would have occured and I would not get the second credit. Now I am stuck with 3 charges and one game that does not work properly. I hate Big Fish Games! If anyone knows how to resolve this situation, please post it here!
That's weird, i never had any trouble there.
I have had the same problem. I haven't purchased anything from them yet because I can't.