Big Chief Cigarettes reviews & complaints
The good, the bad, and the ugly - discover what customers are saying about Big Chief Cigarettes
Welcome to our customer reviews and complaints page for Big Chief Cigarettes. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Big Chief Cigarettes.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Big Chief Cigarettes's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Big Chief Cigarettes, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Big Chief Cigarettes. Your feedback is an important part of our community and will help others make informed decisions.
Always busy
After a year of satisfactory service, BCC took my 10/05 order, cashed my e check, but didn't send my order. They haven't returned any of my 5 emails to them, and their phone is ALWAYS busy! I hope someone can help me as to what I can do.
The complaint has been investigated and resolved to the customer’s satisfaction.
I want justice!
I have been a customer of Big Chief Cigarettes for at least 4 years. I have never had any trouble getting my order in a timely manner, and trusted their integrity. I placed my usual order on October 3, 2008, and they took the money out of my account shortly after that. After I had not received my order after 3 weeks, I became concerned. My order status was processed, and was still in the notifying warehouse stage, and has remained in that state to this very day.
I have contacted them by email 4 times, and they have not replied to these emails, even though they state that they will reply to emails within 48 hours in their recorded message. I have called repeatedly, and either get a busy signal, or a recorded message.
Now, I am out $155.00, and have no idea if the company went out of business, or if they took all the money and ran. I want either my money back or my cigarettes.
I want justice!
The complaint has been investigated and resolved to the customer’s satisfaction.
I've been ordering for yrs too. I had a major delay on my last order. Took well over a month to receive, but at least I got them. I gave up calling & began using their contact email at website. I did receive 2 emails in response. I was told they were moving their distribution center & trying to catch up. Following my third seething email, I was given a $20 store credit which I used last week b/c I wasn't about to give that up. It has now been 4 business days & my order has yet to be processed ... btw, that's the step BEFORE notifying the whse of my order! I won't be using them after this order.
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there are many "scam sites" in the online cigarette biz. I'll stick with the site I've been using for over three years:
http://www.cheap-cigarette-city.com
They've never missed a delivery & have always answered my questions promptly and in simple to understand English.
Good Luck with the rest of the sites!