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2.4 70 Reviews

Bidz.com Complaints Summary

25 Resolved
45 Unresolved
Our verdict: Engaging with Bidz.com, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Bidz.com reviews & complaints 70

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Newest Bidz.com reviews & complaints

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10:55 am EDT
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Bidz.com diamond earrings

I purchased a pair o f diamond earings from you 2.5ctw at a cost of $2,255.00 plus $33.00 for gem and jewelry report. on 10/7/2007, invoice #4018470. I took them to a jewelry store to sell them, and was told that they were not real diamonds. I know it's been a long time but I always kept them in my safe unless I was wearing them. no one had actcess to them but me. what are you going to do about this matter? please reply back to me as soon as possible.

thank you

Paulette Gurny

8464 Gallberry cir.

Port St. Lucie Florida 34952

[protected]

[protected]@gmail.com

Desired outcome: replace earings or give me my money back

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8:30 am EDT

Bidz.com kc brand new watch with genuine diamonds - certificate available. listing number: [protected] item number: [protected]

Dear Sir/Madam,

My name is Rezo Kiknavelidze. On 11/09/2018 01:15:53 PM I purchased KC Brand New Watch With Genuine Diamonds - Certificate Available for $101.00 (the total order amount $112.02) from bidz.com.

I never received the above item.

Instead I received the following message:

Dear Rezo,

We would like to express our sincere apologies for being unable to fulfill your order and send items you have purchased from us. Regretfully, BIDZ.COM has become a victim of fraud. Someone, one or several individuals, have attempted large amounts of charges using stolen credit cards. Total attempted fraud was in excess of $480, 000. As a consequence our credit card processor have frozen our account and, although it was later determined that we are not at all at fault for this «fraud» attack, absolutely all funds collected have been retained by our credit card processor. Also, due to their internal «risk factors», they decided to terminate their relationship with us and freeze all our moneys. What hurts most is that all these catastrophic events took place because of none of our faults. We are the victim, but system is punishing us worst of all notwithstanding. It is unfair but we cannot seem to find someone at the credit card processor that would listen and understand. Bureaucracy at it's worse.

We are truly sorry as we aren't able to issue the refund back to your card because, as mentioned above, our payment processor decided to terminate our account without warning and we no longer have access that is necessary to process any refunds. Therefore, we ask that you please contact your Credit Card Company or Bank and request a refund/dispute for your original payment. We will support you and provide any documentation you may need to receive your refund swiftly. We completely understand how frustrating this situation is for you and are here to fully support you!

Throughout the long history of our company we have never encountered such a predicament. We always pride ourselves at delivering purchased merchandise in record time and, frankly, were not ready for such set-back. We have let you, our loyal and valued customer, down and would like to offer our deep and sincere apologies. We are truly sorry you had to endure such inconvenience.

Sincerely,
Lindsey

Since then I have been trying to contact them multiple times in order to get either refund or some other help. But they never helped me and continue ignoring my messages.

Please, be so kind as to help me with this issue as soon as possible for me to either receive the purchased item or to get the refund.

Thanks a lot!

Looking forward to hearing from you soon,

Best regards,

Rezo Kiknavelidze

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12:20 pm EST

Bidz.com A diamond ring certificate of authentication

My name elias cherfan, from the province of alberta canada,

I have won a bid on a diamond ring from bids.com and paid for immediately, there web declared 7 days for the ring delivery and the certificate available at shipping, they got paid for the certificate of authentication.

After two month of contacting and e-mailing I finally received my ring, but since august 2018 until today the certificate has not bean mailed yet.

Several e-mails with sharon beil @ customer service and promise after promise so far no certificate, and finally she start ignoring me and not replying to my e-mails.

I appreciate any help, ph: [protected] e-mail, ([protected]@yahoo. Ca)

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Update by Elias Cherfan
Feb 21, 2019 12:24 pm EST

The worth customer service ever

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Sosodef
, US
Jun 23, 2019 10:12 pm EDT

omg same issue with me and this Sharon Biel, I ordered 2 versace jeans bags in Nov 2018, she kept saying that it will be delivered and that the items come from China, but then she stopped answering me and I've never received the items and was never refunded. I am trying to see who else I can contact about this. It's so infuriating.

Is Bidz.com legit?

Our verdict: Complaints Board's thorough examination reveals Bidz.com as a legitimate entity with notable strengths. Despite a 35% resolution rate on customer complaints, which invites a closer look, Bidz.com stands out for its commitment to quality and security. Clients considering Bidz.com should delve into its customer service record to gauge compatibility with their expectations.

Bidz.com earns 96% level of Trustworthiness

Perfect Trust Endorsement: Bidz.com achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Bidz.com. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bidz.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Bidz.com you are considering visiting, which is associated with Bidz.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Bidz.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Bidz.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 35% of 0 complaints were resolved.
  • You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
  • Bidz.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The bidz.com may offer a niche product or service that is only of interest to a smaller audience.
  • Bidz.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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12:40 am EST

Bidz.com item not received

Hello,
I purchased earrings on 09/27/2018 order number [protected]. I was waiting for over 4 months and writing many emails. Sometimes I had response from customer service telling me about delay and custom holding. When I pressed harder I was asked to go to my bank and get a refund. The bank checked status as not delivered but bank won't return money holder by bids. At the end I was told that the last orders were cancelled. I asked for a refund but I was told that they have a problem with bank account for a refund. I asked for credit. After receiving credit I noted that prices were fixed and my earrings were more expensive. I really wanted a particular earrings so i even added more money total price 4279.99 new order [protected]. With the fixed prices shipping was stated as from 3 to 5 days. I was ensured by customer service Linsey G that ebay problems are sorted out and shipping is fast now. My delivery is over due and when I write to customer service and Linsey G I have no response. It is so frustrating. Can any one help?

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11:06 pm EST
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Bidz.com my items bought but not delivered

I have purchased three items that have not been delivered and I'm extremely pissed off I either want my money back not credit, items sent asap or I'll be taking this matter up with the appropriate departments. I have submitted many e-mails to this company and I did receive a few emails back saying they were working with the supplier but then nothing. I have spent a lot of money with this company and only been disappointed on these transactions.

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11:23 pm EDT

Bidz.com watches bid

After a month I emailed them requesting information for the shipment. 15 days after that they responded with a "sorry for the delay will be shipped soon". After another month, I sent a new mail, once again after 15 days I received the same answer "sorry for the delay, but we had a problem with the supplier, but will be shipping soon". So, I requested a refund and the answered that as more than 3 months had pass, they can't refund the money, so I must ask my bank to refund it. Of course, the bank said that they only refund when the purchase is between the first three months after the purchase. Once again, I emailed them, and I received a "sorry, we can't do anything you have to contact your bank". So, in resume, I will not receive my money back (more than $600.00), they simply stole it. Bidz.com are thieves, defrauders, unscrupulous, scammers.

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9:43 am EDT

Bidz.com took my money but never sent the product

I bid on and won an auction for a bracelet on 7/29/18. I paid for the item the same day but never received the item. I contacted Bidz.com through email approx 6 times but only received one response apologizing for the delay. After that I received no response although I continue to send emails. I then started trying to call them but no one answers. You are put on hold for a long time, then a recording comes on that says leave a message but you are then told there is no room in the mail box and the call is disconnected. It's now 8/26 and I am out $50! All I want is the item or a refund but it's obvious at this point that I will get neither. Do not buy from this company!

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Purplehorse
, AW
Jan 20, 2019 10:58 pm EST
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I’m in Australia and Bidz have taken my money 5mths ago and I haven’t received my items so Incredibly Pissed Off

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7:35 am EDT

Bidz.com not receiving item paid for or credit or my money back

12/08/2017
Paid for a cross for my step daughter Birthday and never got listing # 263395365
Item # [protected] Order # 513794111 emailed about 10 times back ordered even got the BBB involved they said with in 10 day's money would be back in account did not happen and to this day same old thing can not speak to any one Had Amanda first working on this and now its Dave

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4:12 pm EDT

Bidz.com bidz.com well rip you off

I made a purchase December 27.2017. Contacted bidz.com several times leading up to may about the status of my order. Every time a received a generic response stating that the supplier was back ordered and I would receive my order shortly. After submitting another complaint ticket (7 in total) I received a response claiming I needed to dispute the charges with my credit card company for a refund as I was not receiving my order as bidz.com was not doing business with that supplier any longer. My order was cancelled. I contacted my credit card company to find out it was past the 119 days they allow for a dispute. Bidz.com well no longer respond to my questions. I have lost $500 to bidz.com.
Please do not buy anything from bidz.com. If you do please be advised you well need to dispute your payment with your credit card company within 119 day.
Blatant Scam.

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7:55 pm EDT

Bidz.com order is not received, money is not returned

My order # [protected] created on: 03/13/2018 was not received, the money was not returned. the phone of the company does not work, the letters are not answered or only the robot answers. the problem of refunding money is not solved. unreliable advertising, certificates on the site, do not correspond to reality. many victims of these daring swindlers, I suggest that the victims unite and apply to state institutions for the protection of constitutional rights.

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LocksmithLouie
, CA
May 11, 2018 9:02 pm EDT
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I have 4 outstanding Orders from Bidz.com in excess of $600.00. This money had been paid to Bidz.com and none of the 4 Orders has been fulfilled. I have contacted them numerous times and the answer is always the same. Someone named Amanda keeps saying two weeks at most for the turnaround. I have asked for my refund and they say they have exceeded the amount they are allowed to refund for that day. Wait two weeks. The orders were placed in October 2017. Is there any avenue that I can pursue in the USA to get my money back. They are a bunch of criminals. Highly recommend you stay clear of Bidz.com.

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4:21 pm EDT

Bidz.com order #s [protected] / [protected] / [protected]

My name is alicia naylor, I have just spent over an hour on your phone service trying to reach a bidz.com representative... This is unacceptable as this is my third email/attempt to contact bidz.com in as many weeks - without a response! I am pissed! As you can see in the last email I sent I had added every possible department provided by the bidz.com website to the email, and again with no response! If I do not hear back from a bidz.com representative by 12pm edt tomorrow april 12th, 2018 about the customer service issue stated in the previous emails (added below) I will be contacting the police and creating a report as well as will be looking into bring charges against bidz.com for stealing over $520 from me. I may be reached at [protected] or via email at [protected]@hotmail.com

From: alicia naylor
Sent: april 4, 2018 8:48 pm
To: [protected]@bidz.com; [protected]@bidz.com; [protected]@bidz.com; [protected]@bidz.com; [protected]@bidz.com; [protected]@bidz.com
Cc: alicia naylor
Subject: order numbers [protected] / [protected] / [protected]

Hello this is alicia naylor emailing again! Not only have I not been contacted today with a resolution to my customer service issue (which I had originally reported over two weeks ago!) but my orders still do not appear to have been sourced... This is ridiculous! I want this money back into my account immediately as I am livid! I have added all departments available on the bidz.com website in the hopes someone will finally fix this issue! Frankly I dont care which department gets me my money back but I expect this to lite a fire under someones [censor] in order to resolve this blatant disregard for customer support.

From: alicia naylor
Sent: march 30, 2018 12:10 pm
To: karl
Subject: order numbers [protected] / [protected] / [protected]

Order # total ordered date status tracking info
[protected] $124.63 02/26/2018 01:28:50 pm open
[protected] $137.62 02/11/2018 02:55:41 am open
[protected] $257.83 02/07/2018 12:17:07 am open

Hello my name is alicia naylor, I have three orders from february that still have not been processed... What is going on? Why have my items not been sourced / shipped? This is the second time I have emailed as to this issue. I expect this issue will be resolved in one of two ways - a) the items that I ordered have been sourced and shipped to my address, or b) my money is returned into my bank account - I also expect this to be done by wednesday april 4th the latest and to be contacted with details of the resolution either via email or phone#[protected].

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Salak alsalk
, BH
May 30, 2018 9:14 am EDT
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I propose to establish a judicial invitation to this fraudulent company and demand compensation for all those affected by its work

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Tatiana Pan
, US
Apr 25, 2018 7:31 pm EDT

They use other people's money, they are criminals. I think that it is necessary to unite the injured / TATIANA - tanyaa777@mail.ru /
The FBI, IC3. https://complaint.ic3.gov/ctf.aspx
Federal Trade Commission. http://www.ftc.gov/
Better Business Bureau. http://www.bbb.org/us/
Securities and Exchange Commission. http://www.sec.gov/
US Department of Commerce. http://www.commerce.gov

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cattery
, AU
Apr 14, 2018 7:17 am EDT
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Alicia my name is Jackie and I am from Australia. I have also been done-over by Bidz. You are in America so you have more avenues open to you to source information and lodged complaints. You go girl as they are complete mongrels ripping people off. I have sent emails to the two top bods in Bidz not that is likely to do me much good any more than Customer Services has.

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9:53 am EDT
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Bidz.com payment not received

I have not received this order [protected]/05/17 which was ordered.03/01/18 sombody txt me messenger facebook my order 513732119 has been submited for cancelation and allow 7-12 busines days for the refund to be issued back my payment. I have not there is still nothing. customer service no answer. I did not reciive the ring 12.05.17 that I ordered. I want to get my money back. money was taken off my credit card. my mail mihailova. [protected]@mail. ru. my nik - orakul.

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3:40 pm EDT
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Bidz.com refund for cancelled order#[protected] k414

this order cancelled 12/11/2018 order #[protected] still waiting to receive money back on card only got two emails from Amanda M stating a time it will be refunded this timeliness has come and gone Sent numerous emails no reply I am senior and being charged interest on card Never got anything just took my money no response .They are outright Thieve and the American pollutions let them get away with defrauding seniors and hardworking people Trump should step up and take this company off the American market and charge these people co or managers with fraud If I stole a loaf of bread from corner store I would be prosecute and fined or maybe go to jail [protected]@hotmail.com 302 $ they got of mine .Ken

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Update by keeper414
Apr 22, 2018 1:33 pm EDT

I cancelled order but never received refund back on card they outright defrauded me had on email saying takes 2 weeks to put money back on card never got refund 2 months later and cant contact bidz by email or phone Sad when they steal from seniors outright fraud and the government allows them to do it i reported them to better business bureau .Hope they get my money back that they stole i got nothing $320. they defrauded me .Not even junky rings i hope these people are soon caught and put in jail .People who got shares in company should be aware what is happening in bidz .com Los angelus California .I might report them to Police station in that area .please don't do business whit these swindlers. ken.p

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Pat Gililland
, US
Jul 06, 2018 2:05 pm EDT

Thieves. Nobody answers the phone or responds to emails. I bought a $12, 000 Rolex and got nothing. Fortunately I contacted my credit card company before 30 days and got a full refund to my card. I suggest anyone that has bought from them to get your item checked to make sure its not a fake. Don't buy anything from Bidz unless you just have money to throw away. Many of their items are cheap products from China that cost the 10 cents on the dollar to buy.

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Tatiana Pan
, US
Apr 20, 2018 11:10 pm EDT

My value judgment is that it's a scam. I bought a ring with a certificate of quality, where I evaluated the "jeweler specialist" with whom this company cooperates. On the site and in the certificate, the estimated price was $ 21, 000. When the ring was bought by me, for $ 3, 500, I saw a terrible stone, in three days I was at 5 jewelers who were simply in shock. Each of them gave its price, and it was no higher than $ 850! I could not do the return, because I had to go abroad, on a business trip for 45 days. I think that the prices they put on the site are fictitious, they do not correspond to reality. If you go to the site, take any ring, bracelet, watch and look at their characteristics, then show these characteristics to decent professionals. To not be sued, they sign this fraud in very small print, which is almost invisible: * Appraised values ?are determined by 3rd party appraisal companies. These companies are not affiliated with Bidz.com. The appraised value is usually the highest retail value for the item. Bidz.com does not guarantee the appraised value to be accurate nor the ability to resell based on the appraised value price.
Thus, they mislead customers and use other people's money, as it is difficult to get money back from them.
I have another bad story with this company, do not receive a refund, my second order was a clock of $ -190. Not having received hours, as, having bought them, the jasper asked for a refund. Amanda M. (Customer Experience Specialist) promised to return the money in 7-14 business days. But, more than a month has passed, no money, no response to emails, no opportunity to get through. Completely ignored!
I think the actions of this company are criminal, buyers mislead, use other people's money for personal purposes. If anyone has suffered from this company, I propose to unite and apply to the appropriate state structures to protect American citizens from fraud.

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11:08 am EDT

Bidz.com order number [protected]

I have not received this order which was ordered 12/21/2017
Here is my email to them

Hello Amanda
I have not received this yet and we are in March. Almost 3 month. What is the stat?

On Feb 12, 2018 6:40 AM, "Pat Ul" wrote:
I am yet to receive order number [protected] order date of 12/21/17.
Why is this taking forever even thought it was to ship out in 5 to 7 days. Please let me know what is going on and how ur company intend to fix this. I did not get any correspondence from ur company on this. This is not the first time too. Not encouraging for me to want to continue doing business with u. I also cannot change password because the link don't work.
Please get back to me.
Patricia Egbo
Have a good day

---------- Forwarded message ----------
From: Pat Ul
To: [protected]@bidz.com, "Amanda M.", [protected]@bidz.com, [protected]@bidz.com
Cc:
Bcc:
Date: Mon, 12 Mar 2018 11:40:30 -0400
Subject: Fwd: Article Feedback - Contact Us
I have called with no success to speak with customer service and have sent emails with no sucess to billing. I need this order canceled and my account refunded. It says the mail box is full.
---------- Forwarded message ----------
From: "Customer Service"
Date: Feb 12, 2018 6:30 AM
Subject: Article Feedback - Contact Us
To:
Cc:

Thank you for your message. Your ticket 160274 has been received outside of Bidz.com's normal business hours. Our normal operating hours are M - F: 8am to 5 pm PST. Your message will be answered by a member of our customer service team as soon as possible.

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10:40 am EST

Bidz.com I have purchased two items but, not able to reach bidz.com

I had a few bad experiences with Bidz.com earlier, I still bought two items from them and realized my email is still old one with them. So, I am trying to contact them but, no one answers phone. You will notice fishy once you call.

a. They will offer $100 conditional gift card and if we deny it, they hang up the call
b. After 15 minute wait time, it goes to voice message. I left a voice message and never received call back from them
c. I don't want to buy any items from them and don't suggest this website .
d. There is no option to cancel the transaction. Be aware of all these
e. [protected] and [protected] are customer service numbers. But, no one will answer

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1:50 am EST
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Bidz.com slows delivery every week

You buy things and do not send anything. You can see the picture from when I bought them. Amanda's wife responds to emails only promises not this week but the other and so a whole month passed and nothing was sent to me.They deliberately postpone and do not send anything. Does not anyone sanction you for not spoil your users by buying things and nothing you send them what they bought from you.

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3:28 pm EST
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Bidz.com a purchase of a ring

I punched a ring on November 17 the money was taken from my bank account on that day I paid 29.99 for next day delivery and still have not received my ring I called about 15 times over the last 4 weeks and now am being told that I need to pay another 4.99 for shipping when I ask to speak to a supervisor Jonathan hung up this is the 5th time this has happened

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5:11 am EDT

Bidz.com beware buyers

Don't deal with them. They are liars, who don't deliver stuff and never answer the phone calls. Bad treatment, bad service. Overall bad.
When I have an issue, I don't expect to get a stupid email with apologies. Your apologies can be put in a place where the sun doesn't shine. I really don't care. What I want from you are actions, real offers what to do and how to resolve the issue. If you can't resolve it, then don't waste my time and send my money back and go to hell. But if you don't want to say goodbye to the money, do anything for me to get finally satisfied. All you have done for me was useless and had nothing to do with resolution.

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4:19 am EDT

Bidz.com customers beware!

Everything is poor. Quality, products, customer service and my own experience with them. Very poor. Every time you hear different things from them regarding your same problem. Can't have the only one option to resolve it. I didn't receive my order and they say I will get it within a week. after a week they say it will arrive tomorrow. That's for sure, I shouldn't be worried. Next day there's nothing, and they say another nonsense. Stupid and unprofessional...

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2:59 pm EST

Bidz.com watches and jewel

After buying several watches from Bidz auctions, I was disappointed that several batteries were dead and in one case a winder was missing. I was advised by customer service that if the cost was inexpensive, in this case $13 was the charge as well as a$5 winder charge, and mail to them. After seven weeks when I did not get credited for these items, I had to argue that the conversation ever took place and that they never would have said that. They agreed to repay a portion Bidzs account .
Also sent was misrepresented. They told me I waited to long to let them know. I stated that I waited for my annual appraisal to be told that the ring and earrings I purchased were glass. On my second call I was asked to get an appraisal or statement from a geologist that stated that fact.
So far, have received several watches with batteries that have gone bad in under five months, or have other damages.l Not the site that it was many years ago.

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Bidz Jewelry Auctions
Bidz Jewelry Auctions
, US
May 25, 2017 5:28 pm EDT

Dear Customer,

Thank you for your purchase with Bidz.com.

We are sorry to hear that your experience with the company was unfavorable and would like to extend our sincere apologies for the inconvenience.

Bidz stands behind its product and we are are always fast in taking care of any issues. We have made many improvements recently to increase our quality screening, pricing and shipping times.

We are always looking for new ways to improve our service and would like to hear more about your experience. Feel free to reach out to us at customerservice@bidz.com with your order details and expand on the difficulties you experienced with the purchase. You are also welcome to reach out to one of our friendly customer service specialist at +[protected].Monday - Friday 8am-5pm PST.

Sincerely,
Bidz.com

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Contact Bidz.com customer service

Phone number

+1 (866) 545-9871

Website

www.bidz.com

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