Menu
Bidz.com Customer Service Phone, Email, Contacts

Bidz.com
reviews & complaints

www.bidz.com
www.bidz.com

Learn how the rating is calculated

2.4 70 Reviews

Bidz.com Complaints Summary

25 Resolved
45 Unresolved
Our verdict: Engaging with Bidz.com, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Bidz.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Bidz.com. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Bidz.com reviews & complaints 70

Sort by:

Newest Bidz.com reviews & complaints

ComplaintsBoard
J
2:44 am EDT

Bidz.com bad quality and slow delivery

I have won several items on Bidz and at first I was very excited about this website and wanted to get more stuff. So they sent me my items and I received a notification message that my products were shipped. I received only one item after two moths and the rest part is still missing! They have no information and every time I contact them they say that there is nothing they could do and ask me to be patient. And the other stressful thing is that my item looks nothing like picture, just a cheap made in China copy of what was shown on the pictures! So I guess the rest will be the same garbage quality! Stay far away from this scam!

Read full review of Bidz.com
Hide full review
ComplaintsBoard
S
3:34 am EDT

Bidz.com bad experience

I have ordered over 5 months ago and never received anything! Every time I contact customer service they give me empty promises and keep saying that my order is on its way. They are obviously lying and I bet they never shipped anything. Just took my money and now they're trying to make a fool out of me! Asked for a refund numerous times and they refused. Do not order from Bidz!

Read full review of Bidz.com and 1 comment
Hide full review
1 comment
Add a comment
G
G
goodfellow
, US
Mar 28, 2018 11:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i have ordered a dozen items and have not received any at this time. i try calling the number listed and cannot get through. months have past without receiving any of the items.

ComplaintsBoard
J
7:52 am EST

Bidz.com absolutely disgusted!

I ordered something from Bidz and waited almost two months to get my item! I contacted them many times and they told me to be patient. About three weeks ago I finally received the item, but the quality was way off, so I sent it back. About ten days later I got a message from them saying they received it and I should have my refund within five days. Still no money. I'm absolutely disgusted with these people!

Read full review of Bidz.com
Hide full review
ComplaintsBoard
K
12:52 pm EST

Bidz.com shipping was crazy

Ok so I have bid and won on this site... Great right? Although I got the items fine and they seemed worth the winning bid; the shipping was crazy. I paid the same or more in shipping then I did for the items. I would say unless you are going to get the items cheap amd buy a lot of them to markup and resell the shipping doesn't make it worth it.

Read full review of Bidz.com and 2 comments
Hide full review
2 comments
Add a comment
A
A
Aubreyyee
Chatsworth, US
Oct 19, 2014 12:13 pm EDT

I enjoyed bidding for jewelry and overall very satisfied with BIDZ. However, to the end of their online store closing, I did not receive all items in my shipment. Despite my complaining about the missing items, the items were not replaced nor did I receive my money back. To date I am still waiting.

B
B
bidz.com_auction
Redondo Beach, US
Feb 01, 2013 2:00 pm EST

Dear Customer,

Thank you for taking the time to provide feedback about your purchase; We would like to take this time to provide you with some information. First of all, we would like to apologize if our shipping rates were not as expected. We know as shoppers everyone is always trying to save, and in turn we are currently running a FREE shipping promotion for all Bidz.com orders shipped within the United States. Currently we see that your account is registered in the US, so unless your order was shipped to a different country your shipping fee should have been free.

If in error you were charged shipping, please contact our customer service team so that we may correct this. You may contact us at: [protected] or by email at customerservice@bidz.com

ComplaintsBoard
C
8:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bidz.com quality of ring

I purchased a diamond engagement ring in 2010, it cost nearly $400.00, it was supposed to be valued at over $1200.00. Well in May of this year I noticed that the solitaire had fallen out, before it fell out I noticed that some of the smaller diamonds had fell out. I contacted Bidz, and contacted Bidz, they told me in was in the review process. Well two weeks ago I still had not heard anything, I emailed again and today I finally got an answer, we can do nothing, it has been over 6 months, we however could repair at a starting price of $150.00. I think if you pay $400.00 for a piece of jewelry that it should last a lot longer then 1 1/2 years. I am still wearing my ring I received 10 years ago with no problems... Everyone should know that their quality of merchandise is not worth the money.

Read full review of Bidz.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
bidz.com_auction
Redondo Beach, US
Nov 21, 2012 4:37 pm EST

Dear Customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied. We assure you that we treat all customer feedback seriously. Please provide your username and the order number to us so we can research the matter and provide you with resolution. You may provide the requested information to improvements@bidz.com or contact our friendly customer service at
[protected]-BIDZ (2439) M-F 8am-5pm.

ComplaintsBoard
C
3:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bidz.com cheap ring

I bought a ring and have returned it, please credit my account.

The setting on the ring was beautiful, I was impressed with the top of the ring but I have never been so disappointed. The shank on the ring was so thin it makes it look very cheap, therefore it was returned. I don't think I will be placing any more orders for jewelry.

Even though people place bids on an item, it is still shownon the screen day after day, after day. So much for an auction

Read full review of Bidz.com and 2 comments
Hide full review
2 comments
Add a comment
C
C
Custo
, US
Jan 25, 2011 6:13 pm EST

What a scam - false advertising, plastic quality then they get you for returning by adding reservice fee, over the top shipping price, and on-line fee. How can this site not have been closed down before?

Buyer beware, I would never have purchased if I had seen these reviews first.

B
B
Bidz_auction
, US
Apr 23, 2012 7:13 am EDT

Dear Customer,
Thank you very much for your posting. It was a pleasure speaking with you on the phone and we would like to apologize one more time that you were not satisfied with your purchase. As per our conversation a full refund was issued back on 3/7/2012 for the returned item. If you have any questions or concerns regarding this post or any other please do not hesitate to contact us at improvements@bidz.com and we will be pleased to assist you.

ComplaintsBoard
P
6:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bidz.com scam

Recently Bidz com launched a new site called "Catch a Falling Star." The premise is that you click on the jewelry item to win it once the price has fallen to the cost that you wish to purchase it at. You are, at the same time, hoping someone else will not purchase it before you at a higher price. Once someone chooses to purchase the item at a certain price, a new item is displayed for future bidders and an invoice is sent to the winner of the original item. The first day that I tried it, I clicked to catch a $10000.00+ necklace whose price had fallen to $64.00 (the site was a couple days old). I had won it because the site immediately switched to the next item up for bid and I immediately received an invoice. Imagine my surprise when the invoice was for $10000. I called Customer Service and was told, "Sorry, but you can't have it at the $64.00 price because it must be a bug in our system and we are still working out the bugs BUT will give it to you for $1000.00." HOW CAN THIS BE LEGAL? Only consolation offered after much protest was a $25.00 coupon on future purchases of $250.00. I have spent $1000's at Bidz until I started having service and quality problems. Once again...very frustrated with Bidz.com and all their sites! This time I am done!

Read full review of Bidz.com and 1 comment
Update by planettlc
Feb 11, 2012 3:25 am EST

The issue was not resolved. I got the same explanation regarding a bug with their new site and that other customers had reported the same type of issue. They report that they fixed the bug. I don't consider this a resolution to my problem and voiced that during the conversation. I was also told that a $20 credit was applied to my account...not much consolation since I will not be returning to their sites. The only resolution acceptable is "the good old American Way" that if a business makes a mistake they should take ownership and honor the bid.

Hide full review
1 comment
Add a comment
B
B
Bidz_auction
, US
Feb 11, 2012 12:22 am EST

Dear Customer,
Thank you for the opportunity to speak to you today and I am happy we were able to resolve this issue. We apologize once again and hope that you will still consider us in all of your jewelry needs for the future. If you have any questions regarding this post or any other please do not hesitate to contact us at improvements@bidz.com .

ComplaintsBoard
D
7:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bidz.com diamond ring

I ordered a diamond knot ring on June 30/11 and it took nearly three weeks to receive it. Keep in mind that they have a 30 day refund policy. The ring had a cheap three prong setting and when I received it, the diamond didn't look very secure. For that reason, I didn't wear the ring very much. Still, about the middle of December, I discovered that the diamond had fallen out. After emailing bidz.com, they told me that there wasn't much they could do, nor could they refund. I emailed bidz and stated that I had not even had the ring for six months as they had stated, and I still wanted a refund. They replied saying that they could repair the ring for $70.00 plus shipping costs. I told them that the ring was not worth $70.00 and I still wanted a refund. In their last email, they have forwarded my request to the person in charge, which is just passing the buck.

Read full review of Bidz.com and 1 comment
Hide full review
1 comment
Add a comment
B
B
Bidz_auction
, US
Jan 07, 2012 12:26 am EST

Dear Customer,

Thank you very much for your feedback. We would like to apologize if our solution did not meet your expectations. After thoroughly investigating your account we found that the shipping for the item in question was within its timeframe, this is based on the shipping method you selected.

Moreover, we have found that you touched bases with our returns supervisor in regards to the diamond ring 5 months after its receipt. Due to the length of time that has passed since the receipt of delivery (5 months) we offered you to repair the ring. Unfortunately, since this is outside our normal 30-day return policy, we had to assume that this may have happened due to normal wear and tear. The $70 fee we quoted to you covered the replacement of the diamond and labor to repair the ring. Additionally, we informed you that we would arrange the item to be picked up and returned to you at our expense so that you wouldn’t incur those additional costs. We also suggested that you inquire with jewelers in your area to see if maybe they offered a less expensive repair as it seemed that you weren’t too comfortable with the repairing fee we offered.

According to our records, our offer to repair the ring was declined by you and we apologize that we were not able to meet your expectations. The repair of the ring was revised several times by the management and it was the lowest price that it could possibly cost to replace a missing diamond. If you have any questions regarding this post you may contact us at improvements@bidz.com and we would be pleased to assist you.

ComplaintsBoard
A
5:21 pm EDT

Bidz.com refusal to accept payment for winning bid

For several days I kept trying to pay for a Murano pair of earrings which my bid had won, but was unsuccessful and I was advised by Bidz that they had changed their payment website. I followed their instructions on how to change my settings to accept all cookies - this I did but was still unable to process my payment. I then asked them to let me know the total amount due so I could arrange for Paypal to pay them directly. Their response was that I had failed to pay for the earrings in 2 days so the earrings were now unavailable to me. I was prompt in accepting their offer but the delay was their fault as my computer was unable to access their payment section and they were aware of this.

Read full review of Bidz.com and 1 comment
Hide full review
1 comment
Add a comment
B
B
Bidz_auction
, US
Oct 27, 2011 4:12 pm EDT

Dear Customer,
Thank you very much for your feedback and we apologize you were not satisfied with the service you received. To provide you an explanation on how and why this happened we would need to get your username or an item number for the earrings so we could look up your account. Please provide this information at improvements@bidz.com along with your phone number where you can be reached at and we will be more than happy to assist you.

ComplaintsBoard
E
9:46 am EDT

Bidz.com I paid thousands of dollars for defective jewelery

I ipaid much money for jewelry at Bidz.com because I was under the impression I was buying quality jewelry. The jewel;ry is not quality. The majority of the jewelry I ipurchased is defective. Their advertisement reads "If you are looking for high-quality discount gold jewelry that won't break the bank, you have come to the right place. Our designer gold jewelry is first class all the way. We have the most beautiful bracelets, necklaces, rings, earrings, watches and much more to satisfy your every jewelry craving. Whether you are looking for an everyday item or a special occasion piece, you are sure to find for the jewelry that meets your needs in our pure and gold-plated jewelry selection. Bid on designer yet affordable rings from some of the best names in the business including Fred, Bvlgari, Vera Wang, Lauren G. Adams, Charles Winston, Luca Carati and so many more. Our inventory includes solid gold, silver and platinum rings for both men and women. If you prefer rings that dazzle with radiant gemstones, we have a large selection of those to choose from as well. From flawless sapphires to genuine rubies, our fine gemstone rings are truly breathtaking. There are so many discount rings to choose from." I had numerous health problems during the time I begain ordering from Bidz which was Sep 07 through Dec 07. Their policy is returns be made within 15 days for full refund. This was impossible for me under the circumstances. I have been going through the jewelry for several weeks and most of it is junk. Rings are offset, pears are discolored and different sizes, dented; necklaces are too short to go around neck, earrings don't match, bumps on some of the jewelry, pocket watch doesn't work, stones falling out or missing. I chatted on line today with Brooke and she stated that I had 15 days to return the jewelry. As I stated above, that was impossible due to health reasons. I paid thousands of dollars and I want a total refund for the defective jewelry. Bidz.con should be exposed for what they really are insomiuch as all there jewelry is quality jewelry and as far as I am concerned it is false advertising.

Read full review of Bidz.com and 2 comments
Hide full review
2 comments
Add a comment
B
B
Bidz_auction
, US
Oct 20, 2011 9:50 pm EDT

Dear Customer,
Thank you for your feedback and we would like to apologize that you were not satisfied. Though we do have a 30-day return policy, it is our priority and goal to make sure all of our customers are happy and we are willing to work with our customers case by case even if the items in question are past the return timeframe. Please provide us your username and the order number(s) at improvements@bidz.com and we will be pleased to see what could be done regarding your dissatisfaction.

jamesisajeweler
jamesisajeweler
Atlanta, US
Sep 30, 2011 6:44 am EDT

I have said this time and time again on this site "THERE'S NO SUCH THING AS QUALITY JEWELRY FOR LESS, YOU GET WHAT YOU PAY FOR" and it seems no matter how many times I say this here, I come back and i'm reading another complaint from another member talking about their experience with online jewelers and topics such as yours.

I have even tried to reach out to many of you to help you get quality jewelry through me, BUT! You never respond to me for my help. Well when you want to do things your way, this is what will continue happening to you.

ComplaintsBoard
J
7:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bidz.com true jewerly

Hello!
i´ve seen some complaints saing that the Bidz products are fake, but my experience says tht´s not true. I´ve bought a porsche watch, e platinum engagement ring, when delivered to me, i went to a jewerly shop, and he confirmed the brand of the watch and the quality of the engagement ring. Some of the products have a good price, but other ones, not so much. the products that i´ve bought, i´ve selled in my country and earned 1000 dolares in each product.
So BIDZ it´s the BEST

Read full review of Bidz.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
6:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bidz.com over charging

This is a copy of the complaint I sent to Bidz:

Sir, concerning my winning bid, #[protected]. Why am I being charged an "auction fee", of $1.11, it wasn't here earlier today when I tried to pay for this item and your system told me my credit card was not good. Also, why am I being charged sales tax of $3.04, when the tax rate should be on $37.00 only @ $2.49. As I figured it, the shipping and auction fee are taxed! You're only suppose to legally tax sale items. I want the ring but I will not be over charged! I will be reporting your sales and billing practices to our Department of Revenue.

Read full review of Bidz.com and 1 comment
Hide full review
1 comment
Add a comment
B
B
Bidz_auction
, US
Jul 28, 2011 5:55 pm EDT

Dear Richard,
The reason you were getting charged the transaction fee on your second attempt to pay and not on your first is that recently we have had a technical issue that caused the 3% fee to not apply to orders at random. We sincerely apologize for the confusion and inconvenience this technical issue may have caused you. Bidz does charge tax on the total of the order (merchandise price + shipping price + transaction fee) which I can assure you is legal. By law you can charge tax on services provided (such as shipping and delivery). In case you do not agree with this statement and would like to provide feedback you may contact us directly to do so at improvements@bidz.com and we would be more than happy to assist you.

ComplaintsBoard
S
3:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bidz.com lies

Letter to jorge gonzalez, manager of bidz...
Thank you for the reply, but there is no way that i am going to pay $264 for an item previously auctioned at $132,
if you were in my position, im certain you too would never pay double the amount of a previous bid,
if this ring is worth $249 like i was informed by Brigitte, then there would have been a reserve bid of $249
its ok i just wont be purchasing from bidz no longer, the sales rep told me the ring was never on bidz before
and you say that it was bid before but never bouught, still is a lie, for it was on ypour site and auctioned before
my father runs a company and if he makes a mistake he honours the price that is an honest company,
either way you still get your $132, from me or previosu bidder, greed is what brings America down
you piss off 1 customer and by word of mouth he tells all his her friends and you have pissed off
perhaps 100 customers, and i assure you that i will tell all my friends how bidz refuse to do good business
and lied about the exclusive ring and then refuse to sell for past bid on a ring which bidz said was
never on bidz before. I had faith in bidz but i see now i am disappointed
I purchased 3 pirelli watches as gifts, and 1 of the watches had a "made in china" sticker, telling me
that they were knock offs, cheap duplicates, i bought a ladies pirelli from ebay, and it was authentic
the stamps were different, alos i have had items stolen from my shopping cart and when i called in
i was told it was a computer mistake, duplicates on bidz, was a 80 carat flower ring, in shopping cart
money order already recieved for the item and the item was stolen, said not there was a duplictae,
explain how the item wwas gone when it was in the basket for 2 weeks and even paid for,
you can call Brynda J 210-649-xxxx, she still is talking about this ring to this very day
also was a black silver cz ring, same situation was in the shopping cart and mysteriouly disappeared
also Brynda J says that there was a cz pendant also in the shopping cart, and gone missing,
Jorge how do you explain 3 items, missing or stolen form a shopping cart, sales rep maybe put it in
his mothers shopping cart or best friend, on top of that few gold plated rings that tarnished after 3 weeks
Lets see now 3 fake pirelli watches "made in china", 2 rings and pendant stolen from shapping cart
and gold plated rings that tarnish in 3 weeks, Jorge you can call Brynda J the number is
210-649-xxxx to verify all this, my pirelli watch had the made in china sticker still on, her 2 watches
the made in china stickers were removed.
In good faith Mr. Gonzalez you should make amends to Ms. J and allow this ring to be
sold at the last price of $132, considering the disappointment and frustation this has caused her
and myself with the "made in china" pirelli watch. Your consideration in this matter would be
most appreciated...
Bidz has never replied back to this letter, to jorge gonzalez, manager

Read full review of Bidz.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Dunyax3
Marathon, CA
Dec 03, 2011 12:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I agree with you. Yesterday I bid on an expensive ring and won it for $62. I was extremely happy to win such a great ring. I went to my shopping cart to pay for the item and it was not there. Even though this item was listed in the $1 No reserve, there was a message saying that the reserve price was not met and I could have it for $599. I chatted with one of their agents and was told that perhaps I went to the wrong auction. NO I did not. After several attempts to explain my situation I gave up. Long story short, my excitement over my new purchase was short lived. I will not deal with this company again.

ComplaintsBoard
U
1:15 pm EDT

Bidz.com Buyer Beware!

I purchased jewelry off of Bidz.com, one ring I sold on Ebay, as soon as I sold it the stone fell out. Also, I sold two more diamond gold rings on Ebay. The man took them to Macy's to test their quality. I described them exactly as Bidz did in their auction. Both had lower quality diamonds than described and one said it was 10K WG, it was lower than 10K.

I contacted Bidz on both these items. Bidz never responded about the stone falling out. The other rings they told me they would refund IF I got an appraisal showing they were incorrectly described. OK, the rings both cost total $180, I'm going to pay $150 to get them appraised...nice...

ANOTHER Scammer, on Alibaba.com is JK Perfume. He claims to sell designer authentic fragrances. He sent me fakes and of course I paid money wire...I was naive beginner then... I contacted Alibaba and they said well you do not really have proof that he sold you fakes or that he did not tell you they were fakes. Although his website showed all designer pictures. Alibaba told me I would need to file a lawsuit against him and if they sided for me then they would kick him off of Alibaba. OK, I am going to sue someone in China...

Read full review of Bidz.com and 1 comment
Hide full review
1 comment
Add a comment
B
B
Bidz Auction
Culver City, US
Jun 03, 2011 3:43 pm EDT

Dear Customer,
We would like to apologize for any inconvenience this may have caused. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100% money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full.
We would like to further investigate this matter and provide you with a resolution. Can you provide us with the sales order number for the items in question? If so, please email it to customerservice@bidz.com atten: Carenas
Please do not hesitate in contacting us. Our customer service team is available to assist you, 24 hours a day 7 days a week.
Thank you,
Bidz.com

ComplaintsBoard
C
4:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bidz.com fraud

I bought a ring off BIDZ and again the rule is if its to good to be true then it is. BUYER BEWARE... The gem report is Bogus. I took the Three reports to three different reputable licensed jewelers and they all said the same thing. The worst remark was they can even spell, they are not Americans writing these reports. They are worthless and for paying for a gem report puts them in a awkward position, because I plan on taking this to the Fair Trade Commission, BBB and the Attorney General to bring a Federal suite against them. I am a fan of good jewelry, however when I have been mislead and I'm not new to the industry, then they have to be stopped because of those who don't know the difference on value and price. I am not going to mention any of the pieces I recently bought and what happen to them, because of the complaint I submitted to BIDZ. I can tell you this, The color and quality does not match what you will get... They may look great, but then again, don't go to a retail shop who will tell you what you want to hear, if you have bought a piece from BIDZ, take it a independent jeweler, and join me, because this industry is not regulated, however scandalizes to those who are uneducated! CALL YOUR CREDIT CARD COMPANY AND TELL THEM YOU WERE DEFRAUDED AND THEY HAVE TO INVESTIGATE AND REVERSE THE CHARGE AND IT WILL HURT BIDZ ! BECAUSE IF THEY LOOSE THEIR ABILITY TO USE MASTERCARD AND VISA, THEY WILL SHUT DOWN..

Read full review of Bidz.com and 11 comments
Update by Concerned Citizen For U
Jul 26, 2011 1:53 pm EDT

I feel like the customer service in Europe is hard to communicate with. They act like its a chore to do anything useful. I also know that the suggested retail price is inflated! The Gem reports are fictitious and misleading. The federal trade commission has to get involved, because of the large scale of potential fraud victims around the globe, that don't even know they have been taken advantage of. I myself have experienced a feeling of deceit. Claudia doesn't do what she says shes going to do. Buyer beware, you better know what your buying. The prices on the screen are inflated by over 100% mark up. There is not a retail or private store in the world that would have those prices posted, because they are held to higher standards of integrity! If Bidz would just advertise the retail price in reality, they would get smart and sell more and have more buyers stay with them if they just did the right thing.

Hide full review
11 comments
Add a comment
L
L
Laurine
, HT
May 12, 2009 12:57 pm EDT

I don't understand the feeling that bidz.com find in cheating on people. They sold items which don't worth even 5 times less than the price on bid and they raise a price they name orignal price. Dear brothers and sisters, NEVER think about visiting www.bidz.com, they all robbers, all products, they are not good quality at all, and they will make you pay the "The Zoom" not the items themselves. The worst when paying for a product they send you another one cheaper than what you have bidded . They are making million everyday on innocent and naive people. Oh Lord, they cheat on everything, they asked me to pay USD 75.00 for shipping and when they product arrive FedEx ask me to pay USD 105.oo, when I verified the 11 products they sent for me I am not satisfied even in of them. I have impression the people from biz.com are laughs after the innocent and naive people who are bidding items from them. It is a time wasting when chatting to them about their fake products, shipping, and so on... Please brothers and sisters who are working hard to make money, NEVER BUY ANYTHING FROM THEM. You will deceive and hurt. bidz.com will pay what they are doing (By GOD).

B
B
bidz.com are frauds
Winnipeg, CA
Feb 14, 2011 10:46 pm EST

I bought rings and were told they were sterling silver, they did not even look silver, more like plastic, even though they were stamped 925. I took them to a couple of jewlers who told me they were not silver. Bidz said they would take them back charging me a 20 % restocking fee, if all the packagig, plastic and price tags were still on it and not refund my shipping charges. So I would be out of a lot of money.I f I lived in the states I would get a lawyer and and asked for the site to be shut down. Please save your money!

B
B
Bidz_auction
, US
Aug 01, 2011 10:51 pm EDT

Dear Customer,
Thank you very much for your feedback.

First, we apologize for any unpleasant customer service experience you may have had. We can assure you we address all issues with our staff as they arise and will do so with your comments as well.
Also, we stand by our gem reports that we offer as a certificate of authenticity. Should our customers be concerned with the authenticity of our items and our reports, they are able to have their items evaluated by a certified jeweler and are not obligated to purchase our reports.

We realize customers were regularly confused by the wording on our website (retail vs. compare price v. manufacturer’s price tag) so we have made a change to eliminate this problem.
On our item listings, you will no longer see a “retail” price. Now, we list our Buyz price from our Buyz.com retail store where customers can purchase items at a fixed price without bidding. The reason we list our Buyz price next to the bid amount is to demonstrate the drastic difference between being able to set your own price with a bid and paying a fixed price outright.

We can assure our customers that any compare pricing listed on our items is included to show the appeal of participating in an auction and choosing what you pay for an item. Retailers like Macy’s, Walmart and Target will also post an “original price” or “regular price” on sale items, too. It’s a tactic retailers use when they want to show that you are getting a better deal.

http://www1.macys.com/shop/sale
http://www.walmart.com/browse/_/N-aq90ZaqceZaqbv/Ne-aq6t?ic=48_0&ref=500501.500683&tab_value=326701_All&catNavId=45183&povid=cat14503-env15844-module021111-lLinkMGWCLR
http://www.target.com/gp/browse.html/ref=ref=sc_iw_ss_1/?node=1038626

If you or any one reading this is concerned about our pricing, standards or a problem with a current order, we hope you will contact us directly at improvements@bidz.com. All emails will be reviewed seriously and thoroughly.

S
S
snug
Park Holme, AU
Jul 26, 2011 2:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Regarding contacting Bidz.com, I did so, and the person has decided not to assist me further in my complaint. I encourage the person to request a reversal. Hopefully, someone will actually do something. In my situation, I sent some international money orders.

B
B
Bidz Auction
Culver City, US
Jun 03, 2011 4:51 pm EDT

Dear Customer,
These reports provide reliable details such as the identification, authentication, content and weight of the gems or precious metals contained in an item. Reports will include an enlarged colored photograph which will show further identifying information. All gemological analysis for Bidz.com will be done at one of our highly qualified independent gemological laboratories.
Moreover, we carry a large variety of items from rings, watches to accessories. We carry all sorts of quality as well. All of our items are guaranteed to be as described. Along with pictures we provide our customers with showcase presentations that provide them with detailed description of the items. We always recommend that you read the description in its entirety as it provides vital information, from weight, metal, and item type among other useful information. If at any time a customer receives an item that is not as described, customers have the option of returning the merchandise for a full refund.
In regards to filing chargebacks, it is advisable that customers refrain from doing so. Customers should contact us first when something is not right. This allows us to assist you and provide a resolution to the matter.
Please do not hesitate in contacting us. Our customer service team is available to assist you, 24 hours a day 7 days a week.
Thank you,
Bidz.com

B
B
Bidz Auction
Culver City, US
Jun 03, 2011 3:44 pm EDT

Dear Customer,
We would like to apologize for any inconvenience this may have caused. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100% money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full.
We would like to further investigate this matter and provide you with a resolution. Can you provide us with the sales order number for the items in question? If so, please email it to customerservice@bidz.com atten: Carenas
Please do not hesitate in contacting us. Our customer service team is available to assist you, 24 hours a day 7 days a week.
Thank you,
Bidz.com

X
X
xcellent
, NZ
Dec 15, 2009 9:22 pm EST

Thing is, complaints here are valuable in informing people about the unscrupulous dealings of Bidz.com but best thing we can all do, is start making complaints to the relevant authorities and by flooding the directors of bidz email boxes.

Complaints can be made to...

The Los Angeles Police Department. contact@lapdonline.org
The FBI, IC3. https://complaint.ic3.gov/ctf.aspx
Federal Trade Commission. http://www.ftc.gov/
Better Business Bureau. http://www.bbb.org/us/
Securities and Exchange Commission. http://www.sec.gov/
US Department of Commerce. http://www.commerce.gov
And anyone else you might think of. I have!

Bidz directors email addresses are...

CEO / David Zinberg. david@bidz.com
President / CTO / Leon Kuperman. lkuperman@bidz.com
CFO / Lawrence Kong. lawrence@bidz.com
COO / Claudia Liu. claudia@bidz.com
CCO / Larry Russell. larry@bidz.com
Vice President / Executive Secretary / Marina Zinberg. marina@bidz.com
Auctions Manager / Vilius Zukauskas. vilius@bidz.com
Don't bother with customer services, there's a contradiction in terms. Go directly to the top people and flood their email boxes.

Don't forget, when approaching the authorities, where you can, provide any evidence you have. Emails, photographs, copies of bidz web site pages, anything that might be relevant. Join me in a campaign to bring these fraudsters down, it is time we did.

Cheers,
And I hope you all have a very merry Christmas.

Lindsay French
Lindsay French
Concord, US
Aug 19, 2009 12:42 am EDT

Bidz is a joke. John Stossel from 20/20 has been contacted to see if he will do an expose on how Bidz.com is scamming people. They screwed with my last order big time.

T
T
Tracy
Calhoun, US
Jun 11, 2009 4:56 pm EDT

Bidz, this was from 5/12. Maybe you should email her in Haiti instead. Just saying.
Most don't come back to read.

T
T
Tracy
Calhoun, US
Jun 11, 2009 4:55 pm EDT

Good for you bidz.com. Evidently the guy never used an online auction before. Pray he doesn't go to ebay and zap their stars!

ComplaintsBoard
R
3:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bidz.com dubbed out of my layaway

I had won 13 items on bidz.com and I put them all on layaway, I had won exspensive items at a rock bottom price; like items won for 4.00 and 1.00 real gold, rubies etc... Bidz.com kept deleting my items so that I couldn't get them @ the price that I won them at ; I talked to several reps; all of them transferred me to other reps and than my items were totally erased; I 've spent thousand with this company and they did this and yes the photo 's are decieving even when u read the disciption of the item

Read full review of Bidz.com and 1 comment
Hide full review
1 comment
Add a comment
B
B
Bidz.com
Culver City, US
Jun 20, 2011 7:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Customer,

Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously. Winning auctions items are guaranteed for you for 48 hours after auction closes as Won Auction. Winning items should not be removed only if instructed by customer to do so, if item is a reserve price auctions or if item is not sellable. When possible, please contact us directly or email us at improvements@bidz.com provide username, order details and contact information for further investigation.

ComplaintsBoard
C
7:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bidz.com not a complain

Hi everyone! I saw all these complains and also saw that most of the posts start with complain, and than people say, that they actually had a good experience with Bidz. (but it is all so low in this list, that people mostly reading first pargr.)So, as a loyal BIDZ customer for 3-4 years, who spent hundreds of thousands of $$, I felt really bad for the company and want to write my statement!

Here it is:

Buyers from BIDZ! Please turn on your brains and think, why some people are happy with the purchases and leave great feedbacks and some are saying "STAY AWAY from BIDZ"! --------- and the rest of you are saying: "Ohhhh, maybe I should stttttttay away from it"!

BECAUSE there are so many buyers who purchase everything on Bidz and resell at the stores (10 times higher)/Ebay (twice higher), etc... Those people will never want you to know how great the site actually is and the items are Authentic and true to description. Because they do not want you to be on the site, you are a competitor, you are bidding up the prices! For the last several years prices on bidz (bids itself) got higher, because site got more popular. Professional buyers (especially jewelers) are very unhappy about it. Not only they can not sell you the stuff they have in their jewelry store, but they can not purchase it now on a low price from Bidz (because even downtown LA jewelers can not get you lover prices than Bidz). I personally know one e-retailer website, that was advertising, that Bidz is "JUNK" and "we are GOOD!", I went to that site, checked, and all I saw is similar goods on a higher prices. Of course they will be saying that BIDZ is not good, because Bidz have all the customers! Customer support, btw, is pretty good, always answer quick, 24 hours available. If you are purchasing a tiny diamond that has a high compare value, keep in mind that it is not a retail price or the price recommended by the manufacture. Get you own ring that you had for ages and take it to the appraiser. They will "nicely" tell you that they will give a a MAX price value on the paper. Than go and try to sell your for that price. All the designer jewels are excellent! true retail price. I am a customer of Bidz, a happy customer. and you are right, maybe you should not buy from Bidz, because you are bidding up my prices! Before I could get Aquaswiss watch for $60-$80, now, the same watch, same model, only for over a $100! In one year interval.

Also, I took some designer diamond watch to a close by jeweler, he said...Ohhh, noooo, these are not the diamonds, it does not worth anything, I can get it from you for $200! Well, I did not give to him for $200, I went to a friend of mine, who is the jeweler, he said: all diamonds, all correct quality.

Maybe, I just hurt my own $$ by saying what I said, because you are going to come and bid up my prices, but common, BE HONEST! and, not only bidz refunds you all the $$ (even for shipping! and the auction fee), but this Co. working it's butt off to please the customers!

Read full review of Bidz.com
Hide full review
ComplaintsBoard
D
1:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bidz.com fake jewelry

Purchased a ring for my wife. I won it on a highest bid. The ring was suppose to be 3 emeralds in a gold setting. Fake stones and lightly plated tin. Tried to get company to respond to no avail.

Read full review of Bidz.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
Bidz.com
Culver City, US
Jun 20, 2011 7:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Customer,

Thank you for taking the time in providing feedback regarding your purchases and your experience at Bidz.com. We assure you that we treat all customer feedback and suggestions seriously. You may always contact us directly for any assistance by phone, email or bold chat. We have revised and updated our policies to improve and provide 100% satisfaction to our customers. We stand by our merchandise 100%. In case you receive a defective item or an item not as described, you may return for a full refund. We do apologize for the unsatisfactory experience you had at Bidz.com. We hope you will take the time to visit our site again to allow us to provide you with excellent service.

ComplaintsBoard
T
12:34 pm EDT

Bidz.com sold fake diamonds

I was on Bidz.com and won the bid on a man's gold and diamond wedding band. It was advertised as 10k gold which it was. With 1/4 carat total weght diamonds, the only trouble is that they were not real diamonds. My winning bid was $106 advertised at $1600 but it is only worth $35 and that is selling it for the gold.

I thought Bidz.com had some kind of certificate that it was real gems and gold I guess they have two different rings one you get if you don't pay for the certificate and a different one if you pay for the certificate.

Read full review of Bidz.com and 1 comment
Hide full review
1 comment
Add a comment
B
B
Bidz.com
Culver City, US
Jun 20, 2011 7:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Customer,

Thank you for taking the time in providing feedback regarding your purchases and your experience at Bidz.com. We assure you that we treat all customer feedback and suggestions seriously. You may always contact us directly for any assistance by phone, email or bold chat. We have revised and updated our policies to improve and provide 100% satisfaction to our customers. We stand by our merchandise 100%. In case you receive a defective item or an item not as described, you may return for a full refund. We do apologize for the unsatisfactory experience you had at Bidz.com. We hope you will take the time to visit our site again to allow us to provide you with excellent service.

ComplaintsBoard
S
2:29 pm EDT

Bidz.com beware of this company

Purchased a gold 14kt. pearl necklace, only to receive a gold plated item worth less than half of the purchase price. Bidz.com advertised this as though it were solid gold. Beware this company!

Read full review of Bidz.com and 1 comment
Hide full review
1 comment
Add a comment
B
B
Bidz.com
Culver City, US
Jun 20, 2011 7:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Customer,

Thank you for taking the time in providing feedback regarding your purchases and your experience at Bidz.com. We assure you that we treat all customer feedback and suggestions seriously. You may always contact us directly for any assistance by phone, email or bold chat. We have revised and updated our policies to improve and provide 100% satisfaction to our customers. We stand by our merchandise 100%. In case you receive a defective item or an item not as described, you may return for a full refund. We do apologize for the unsatisfactory experience you had at Bidz.com. We hope you will take the time to visit our site again to allow us to provide you with excellent service.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Bidz.com customer service

Phone number

+1 (866) 545-9871

Website

www.bidz.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Bidz.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bidz.com Customer Service. Initial Bidz.com complaints should be directed to their team directly. You can find contact details for Bidz.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Bidz.com. Discuss the issues you have had with Bidz.com and work with their customer service team to find a resolution.