Complaint Rating:

Company information:
BFY Obsolete Parts
1460 N Glassell St
Orange, California
United States
bfyobsoleteparts.com

I ordered a gas tank for my car from this company on Sept 3rd. They took my money from my account on the 4th. The website said products were shipped within 24-48 hrs. I contaced the company 3 days later to ask for a shipping number and never recieved a response. After 2 more emails, I called the company and was told that they had to order the tank, and it would be in on the 12th. After not hearing from them, I contacted them on the 16th to see about getting a tracking number again. I was told the package was in the shipping dept and was leaving that afternoon. I never recieved a package, and contacted them again on the 23rd. I was told that someone from shipping would call me. After 3 more days, I recieved no call, and contacted them again on the 26th. I was told that Fedex lost my package and would I like a refund. As it had almost been a month, I told them yes, I would like my money back. I checked my bank account this morning, the 30th, and still no refund, so I once again contacted them. The first email went unanswered, so I sent another one, mentioning that I was taking all of my paperwork and emails from them to my local JAG office. I was told that my email was being fowarded to someone in the refund dept and I would get my money. That was at 1300 their time, 1600 my time. So I knew it would at least take a few hours to hear back from the so called refund dept. At 1700 their time, 2000 mine, I get an email from Fedex, saying that a package had been sent via this company, to my address. I was outraged. I have been lied to for a month. They NEVER sent the package off to me to begin with, that was all a lie. I was lied to saying that I would get my refund. Basically, someone there screwed up, and instead of telling me about it, they lied and tried to put me off. I would have been able to deal with the truth better. Now, after spending a weekend fixing my car the best way I could, I have a freaking gas tank on the way that would have helped me had I recieved it almost a month ago, when I ordered it. My main complaint here is that if it was out of stock, I should have recived an email after I ordered saying that it was out of stock, and asking me if I would want to wait for them to get it in. That way I could have been given the choice to wait, or try to get it somewhere else. As it was, I was without my car for almost a month. These people are scam artist, and liars, and do not deserve the business of hard working people. I will also be contacting Fedex to let them know that this company is basically blaming their screw ups on them. Also, all emails I have with this company have been kept and printed out in case I need to prove what I am saying.