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Beyond The Rack Enterprises Customer Service Phone, Email, Contacts

Beyond The Rack Enterprises
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www.beyondtherack.com
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1.4 63 Reviews

Beyond The Rack Enterprises Complaints Summary

7 Resolved
56 Unresolved
Our verdict: With Beyond The Rack Enterprises's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Beyond The Rack Enterprises reviews & complaints 63

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I
4:50 pm EST

Beyond The Rack Enterprises credit not returned

The company refused to honor the credit for the returned merchandize justifying this by the company's restructuring. Looks like they fleeced many people this way

Sales Order #[protected]/[protected], placed in January.

I've noticed a couple of months ago that the credit information disappeared from my account, and reached out to the customer support. They told me that they are reworking the website, and the credit will reappear soon.
This never happened. After I called them two days ago, the customer support rep said that sorry, we've been through the bankruptcy, and your credit is gone.

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Update by Igor Plotnikov
Nov 26, 2016 11:23 am EST

The company refused to honor the credit for the returned merchandize justifying this by the company's restructuring. Looks like they fleeced many people this way

Sales Order #[protected]/[protected]

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7:09 am EDT
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Beyond The Rack Enterprises refund

Stay away from this company. I have been waiting for months for a refund to my account and today get a letter saying that they will not be refunding anyone as they did a reconstruction of their company!
this after they admitted that they do owe me a refund of $59!
i have contacted both the bbb and consumer affairs! i only wish i could get the word out to everyone that this company is a fraud!

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11:07 am EDT

Beyond The Rack Enterprises they deactivated my account

This company deactivated my account without my knowledge and I had a credit of $395 in it. I have called several times and they first said they did not do anything with my account when I threaten to take the case further then verified and sent me an email that they are sorry the account was deactivated by error and that they will reinstate the account and credit the account within 3 to 4 business days. It's now 3 weeks and they keep saying the same bullcrap.

They try to push the blame on the transition of ownership.

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Malie
, CA
Oct 19, 2016 4:17 pm EDT

The same thing happened to me. I can still sign in to my account but it doesn't show me the $167 credit I had. I contacted them several times and they said that their records show I have a credit of $167 and that they will escalate the matter and get back to me in 5-7 business days. That was 1 month ago.

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F
7:29 am EDT

Beyond The Rack Enterprises credit disappeared

I had returned an item and received a credit, which is BTR policy as they don't credit your credit card back. My credit disappeared from my account and no one from BTR will get back to me. I was once a very satisfied customer of BTR, however, with the bankruptcy protection and BTR's complete lack in customer service, I wanted to use up my credit and be done with BTR. Seems BTR has now robbed me of my money.

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LauraH2os
, US
Dec 29, 2016 6:14 pm EST
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Please sign the petition

https://www.change.org/p/consumer-matters-global-news-we-want-money-back-from-the-company-called-beyond-the-rack

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Chad Ramocan
, US
Dec 29, 2016 11:47 am EST

Same experience...I thought they had to notify you if they're going through bankruptcy? Their company and executives have a damaged brand in my eyes. I'll purposely seek out their posts just to ensure eveyone knows what the experience is like. If they don't care about their brand I'll certainly ensure that the other people are aware of their poor business practices.

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LauraH2os
, US
Oct 18, 2016 10:56 am EDT
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They deactivated my account as well, and therefore lost my credit. If the company filed for bankruptcy, I would have expected to receive notification. Took me several weeks of phone calls to be told the company had been sold and the new company "BTR" did not assume any of their debt. I was instructed to call my State Attorney General's office to see what, if anything could be done. I was told I could file a complaint, which I did, but I already know it's pointless. Just blows my mind they are still operating on social media platforms as Beyond the Rack.

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Doreen Bonner
, US
Oct 18, 2016 5:51 am EDT

Same thing happened to me. I was told since they were under new management my credits were gone and oh well, sorry.

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D
7:39 pm EDT

Beyond The Rack Enterprises they never sent the merchandise and never refunded my money

I order over $600 worth of merchandise in March 2016. I never received the merchandise and THEY cancelled my order. They refused to give a refund and gave me a credit. I wasnt happy about it but went to their site to use my credit, and the credit had disappeared. Now they wont refund, wont give credit, and wont answer emails. If you call they just say someone will get back to you within a couple of days and they never do
Im out $600.00

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9:29 pm EDT

Beyond The Rack Enterprises order never received/no refund either

I placed on order April 2016 for two pair of shoes. Was so excited to find such a deal. I kept getting updates stating that the shipment was delayed. After three months, I contacted customer service (an oxymoron) and they assured me that they were waiting to hear from the vendor and I should receive shipment shortly. I contacted them again and again, and received the same answer. Now, they do not even reply. I checked order status on the website and it claims that money was refunded. I never received a refund, nor a reply. Never again with this company. I have never received such poor service from any company before.

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12:46 pm EDT

Beyond The Rack Enterprises did not receive 3 items from my order, refuse to issue credit or refund

I will no longer support any transactions through "Beyond The Rack" now called BTR... An order that I placed back in May that I asked them to cancel in July since I hadn't received the order, received an email stating that they will cancel and refund in BTR Credits. All but 3 items suddenly showed up in the mail at the end of July. I called today to try to find out where my "Item Refunded" amount went to... They told me they can't refund or issue credits since they are no longer Beyond The Rack and are now BTR! ARE YOU F'N KIDDING ME? I have in writing where they state that they will issue credits... They just stole money from me! Their solution is for me to go to PayPal and start a claim!
B- F'N- S!

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3:47 pm EDT

Beyond The Rack Enterprises no clothes and no refund on credit card

April 30, 2016 Beyond the Rack

I purchase on line with my credit card 2 dresses. I decided that I wanted to cancel my order because they were taking too long to ship order.
I cancel my order on 5/11/16. They told me it would take 7-10 business day.
Today is June 23, 2016, I still have not received a refund back on my cc as of today, I call them once a week and they keep giving me the same answer .Every time I call them they told me 7-10 business days . Finally when I called they told me to put a claim to dispute with my credit card company, I did that on 5/20 and they will not even respond with a dispute answer to the credit card company.

There customer service is rude and they are SCAMS

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Update by Nita Davis
Jun 23, 2016 3:50 pm EDT

Beyond the rack is a SCAM, do not buy from them

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12:09 am EDT

Beyond The Rack Enterprises ordered mk purse and never received it.

I Had Ordered A Purse Cost 124.00 I Was Happy Because It Was cheap. I received confirmation that it was shipped but never received the item . I emailed them saying I have to wait because there's a delay. 3 months already and still hasn't received it. Supposedly they investigated and said ok, we will give you your money back to the method of payment. That it would take 5-10 days to show in my credit card. I waited till 11 days from that time they emailed me I was going to get my refund. No money in my credit card that was put back. I emailed them again, where's my money? Now they're saying they can't refund me. If I want BTR credits, they give me credit. That none of them can resolve the problem to refund my money back due to new management. That's ridiculous.

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8:08 pm EDT
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Beyond The Rack Enterprises beyond the rack has charged me for merchandise purchased in april 2016 but has failed to delivered. products have not been shipped.

I have serious concerns with this online company, Beyond the Rack. As of 2016, BTR disclosed that as a result of serious financial setbacks it was seeking new management to save the company from going out of business. I have been a BTR customer for the past six years and have encountered no serious issues before now. Since April, this company claims to be under new management, and is advising customers to open and use a Pay Pal account while it rebuilds credit card checkout. The catch 22 is, no refunds have been issued because according to its policy, the original method of payment will be refunded in full. My original method of payment was with Visa, hence no refund has been issued.
The amount BTR owes me since April, 2016, is $310.66 in total. The company does not respond to phone calls or emails anymore. Yesterday, I tried live chat and was on hold for 20 minutes without any response from an agent.
It is now over a month since I have been promised a refund. I am running out of patience. How can customers proceed forward?

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Update by Bernadette pierre
Jun 30, 2016 4:56 pm EDT

I appreciate the information you provided, so thank you for the alert i.e. the advice you received. I contacted my credit card company immediately to file a claim. This appears to be the only way to secure a refund!

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Margaret DeLuca
, US
Sep 29, 2016 9:35 am EDT

This the latest response that I received from BTR this morning. "We really apologize for any inconvenience this has caused you. We understand your frustration and we really apologize for that, too. We are unable to process a refund of any form for any orders placed on or before May 25th. However, you may contact Consumer Protection and seek help from them." They advised that their website will be reopening soon and they are sure that I will like it. Like I would consider purchasing from them in the future?

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Nazia Ahsan
, US
Sep 14, 2016 9:02 am EDT

I ordered products worth around 300 dollars on feb 19 2016. This wasnt my first time and I knew it takes 4-8 weeks. After 8 weeks when I called them they asked me politely to wait 4 weeks as they did not receive the products from their supplier yet. After 4 weeks, when I called them back again they said they has no idea when I can get it and its best to contact the credit card company to get my refund. My credit card could not refund since its been more than 90 days :( What is worse is that now that the company is under new ownership- I could not even get store credit.
This is just stealing. I have never experienced this and the sad part is that I was a shopping there for nearly 3 yrs and they were a trusted company. This was not an experiment.

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Sandy Bieker
, US
Aug 24, 2016 5:22 pm EDT

I "purchased" a bedding set for $69.00 and with shipping came up to $84.98. That was back in MARCH 2016! I sent them an email, after a couple months, asking what the heck was taking them so long. They called me and said they needed more time, but to please be patient that I would get my merchandise. Now last week - MID AUGUST - they called me again, said they could not fulfill the order and they could not refund me since they are restructuring, that I need to file a dispute through the bank. Well I went to the bank today and they can only file a dispute 60 days back! I am screwed. What should be my next step? Please advise.

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JoAnne Thorpe-Raglyn
, US
Jun 30, 2016 8:58 am EDT

I also made a purchase with beyond the rack in April 10, 2016, I have not receive the product that I ordered even though my credit card was charged the cost of the item. I have sent emails also, but this morning (June 30, 2016) I was able to reach a customer service rep at [protected], I was told the same response that you got from them except she stated that I would have to file a claim with my credit card company in order to receive a refund or I could choose to cancel the order and they would give me a store credit for the price of the item I had purchased. My credit card is issued through the Dept. of Veterans Affairs and as of now I have not notified them yet. The service rep stated that beyond the rack is in the process of going through court proceedings due to the fact that they are in the process of changing the store name to BTR, so I asked her doesn't that stand for "beyond the rack" and she said "no" the new name will be "BTR". (ummm?).

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2:18 pm EDT
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Beyond The Rack Enterprises can not fill order after 6 months... they gave me credit! : (

Ordered a pair of Sam Edelman shoes for $59.99 in January 2016. It is June 8, 2016 and just received notification that my order can not be filled and they refunded my money back to me in the form of credit for BTR merchandise. What, they should be paying me interest for keeping my money for how many months? I actually had called customer service about 3-4 mths in asking where my shoes are. I was told that sometimes items can be held up but that I will get updates. Well now its 6 months that they have my money. I have no shoes and they want me to have my $59.99 sit in their account with maybe the prospect of me finding something I might want and the prospect that maybe it may be shipped, but at this point I am feed up with companies that promote payment for items and then can't even get the merchandise to ship. BEWARE ... Phone lines are not taking calls ... I emailed and hope a response (a satisfactory response) with come forth. I have my doubts. Most likely I will have to battle.

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8:06 am EDT
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Beyond The Rack Enterprises I never received my order

I placed an order March 21, 2016 and today is May 21, 2016. After weeks of trying to find out where the package went, I tracked it to NY. I live in GA. The company have made no attempt to get it to me. They ask me to look around my house in case it was there. I live there and would know if I had received it. They first denied that it was not delivered. I have contacted paypal for a refund and want nothing more to do with this company. I have asked to be removed from their mailing list. Do not do business with this company as it is a scam.

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Update by Sbfjf
May 21, 2016 8:07 am EDT

I did not receive my order.

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7:51 am EDT
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Beyond The Rack Enterprises do not buy from this company

I placed an order March 21, 2016 and today is May 21, 2016. I have not receive the order. The customer service has jacked me around for weeks. When I finally got a tracking number I found that the item was sent to NY and not to GA when I live. I told customer service about this and they suggested I look around my house in case it was delivered. I almost dropped the phone! They are rude and are scam artist. I have disputed the charge with paypal, and will never order from them again. I have emailed them to remove me from their email list. This is a scam company.

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10:04 pm EDT

Beyond The Rack Enterprises poor customer service, no refund... lost money — don't shop here!!!

You can speak to many many customer service reps, you will get want you want to hear...the company is gone BANKRUPT...they can't say anything because they will lose their jobs. They are told what to say. There is no stuff to be sold...they are taking your money and paying wages to wine down the company..it will potentially be closed soon...so why are people shopping there still because they don't know. I have asked for my refunds for a long time...people have lost major monies with this company...yes, I have credits...but what is the point of using them..there is nothing going out...They are putting items for 50% to get as much monies so they can pay the debt not buy the products. They don't want to tell you that..no one will get refunds from this company or get paid bills to supplier..it is going to wages to keep the employees on and then wine down the company completely. Don't you read the papers...they are in the stages of BANKRUPTCIES. Will all the bad reviews, who would ever shop here again and bad experiences...after you have been taken and ripped off, why would you go back!

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12:10 am EDT

Beyond The Rack Enterprises worst shopping experience ever

I made an order on Feb. 13, 2016 with estimated shipping date between Feb. 27-March 5th. At the end of March, i sent them an email to just cancel the order. I got an email from the head of the company or something, saying there's going to be a delay with their shipment. I replied saying i just want to cancel it. No response. I sent another maybe 5 emails to them requesting to cancel it, still no response. I finally phoned them, i was on hold for 20 minutes before they finally answered. The custome service rep told me they can't cancel the order anymore because it was already shipped and that i should wait 1-2 weeks. I did not recieve an email that it was shipped and no tracking numbers or anything. I never write reviews but i was soo pissed off. This is a scam. I can't believe they are willing to have their reputation ruined for $136.47. That's the price of the bags i ordered but they don't want to give me the refund.

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3:45 pm EDT

Beyond The Rack Enterprises old beyondtherack is gone forever. just a scam company now.

I've been a customer of BeyondTheRack for many years now and never had problems with my orders, but my last experience was terrible! Ordered few thing from them and received nothing yet. My order was supposed to arrive in late February. Their customer service was always helpful and they replied very quickly, but this time they decided to ignore me! I'm so disappointed. This was my favorite shopping place and I never expected something like this from BeyondTheRack! In the past it was a trustworthy company but not anymore, there are so many bad reviews about them!

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4:26 am EST

Beyond The Rack Enterprises avoid at all costs!

I ordered a bag from this place and when it arrived I was extremely disappointed because it was fake! So beware and don't order their fake products! But the most ridiculous part about BeyondTheRack is that when you speak to any of their representatives, it's like you are speaking to robots. They all have the exact same responses about how they guarantee all the products they sell are authentic. When I contacted customer service they called me a liar and said no way the bag was fake! I know that it was! Horrible company! Avoid at all costs!

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11:52 am EST

Beyond The Rack Enterprises service and delivery failure

I had been a long time customer of BTR, but will no longer be buying from this merchandiser. Recently, the service has become both extremely slow and very unreliable. I have had two items which were never delivered, despite the BTR tracking service indicating that they had been. BTR is refusing to refund my money on the second item, because it was delivered to the same address as the first missing delivery. I order from a number of online merchandisers and have never once had a problem with any missing items delivered to the very same address. BTR has made no effort to determine what the problem is given that it is clearly only a problem with BTR deliveries. Instead, they simply require their customers to pay the cost of never receiving the merchandise. The quantum of the two purchases are not significant, but the hassle and disappointment of BTR's length delays and missing deliveries is a real problem. Needless to say, I will not be buying from BTR again.

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2:51 am EST

Beyond The Rack Enterprises very poor service

I was a customer of BeyondTheRack for a long time. Once I ordered some items and never received what I paid for and these guys turned my life into a real nightmare. I contacted their customer service many times regarding this issue. Their rep promised to contact me back later to confirm my claim which they did, and which I replied to. Several weeks later I contacted them again to ask about the status of my order. I was told they were processing a refund for the package. It was about a month ago and still no money. I'll never order anything from them again, I'm very disappointed with this company.

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BeyondtheRack.com
BeyondtheRack.com
Montreal, CA
Feb 26, 2016 3:32 pm EST

Hello Toska,
We're terribly sorry if you did not receive your parcel and if you received the run around with regards to your refund. Please reach out to us at social@beyondtherack.com, we'd be happy to take a closer look into this and ensure your refund is processed. Please know that we're here to help.

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M
9:18 am EST

Beyond The Rack Enterprises I'll never deal with beyondtherack again!

I ordered some items from BeyondTheRack, but I never receiver anything. Those items were supposed to be Christmas presents for my friends and family. When I contacted customer support two weeks after the promised delivery date I was told that my order was lost, because the address I entered was wrong. It was impossible, because I know where I live and I checked everything carefully. In addition, I never received any notifications, there was no confirmation email or tracking number. I asked to cancel the order but they told that it was impossible. I called them many times and asked for a refund, and finally I was promised my money back! Three weeks passed and still nothing. I am very disappointed. Their customer service is unhelpful and unprofessional. I'll never deal with BeyondTheRack again!

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Beyond The Rack Enterprises contacts

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1844 400 4287

Website

www.beyondtherack.com

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