Complaint Rating:

January 2007 trip to Mazatlan, turned out to be a nightmare for my mom and I, to make long story short we were suckered into the whole time share presentation, we ended up purchasing the time share and that was the beginning of our horrible trip. We were given a beautiful penthouse suit as a FREE gift, nothing is free in this world.. we should all know that by now plus all our food and drinks for the remainder of 5 days that we had left in Mazatlan. We were told we could cancel within five days with no charge to us. Our experience at the El Cid resort was horrible which led us to cancel our time share. (I will spare all the complaints I had about the resort itself)anyways of course they would not refund our whole down payment, they claimed they had to charge us for the "gift" we had received, over 3000.00USD when we had only stayed at the Resort for one night, since we were originally staying at the Playa Mazatlan, and went back there after a series of bad experiences.(great place to stay by the way), after three trips to the El Cid, three days of our vacation ruined with the stress of trying to resolve this matter and all the time spent battling it out, because they send from one person to the next, all claiming they are the one in charge but turns out they aren't and no one can help you. Completely frustrating. Finally they said they would would charge us 1180USD which was still a rip off, they said they had to charge us for the whole five days for the all inclusive wrist bands, because they issued them out. They gave me a check and when I got home and did all the math with exchange rates I discovered the charged me 1400usd. What a rip off... Beware!

Sonya Martineau
Calgary, Alberta
Canada