Complaint Rating:

Company information:
United States
www.netzero.net

Beware of NETZERO and it's software. In the past 6-8 months I have experienced the following using their service. I have logged on line and got a busy message more times than I can count on my hands and feet! I have as much problems loosing their signal and having to try to log back in, especially when I was downloading a file. The main problem was after all than I noticed the computer was having problems opening up, than after while it would not do anything. I had to take it in to be serviced, and the tech person informed me that NETZERO program had infected the whole harddrive. They could not do anything with it as NETZERO had thousands of HIDDEN Files and cookies that bogged the whole system down until it would not work! I did not know this until I had also put their software on a new computer I just had bought... then saw it was starting to do the same thing with it... not connection... busy message... dropped connection... slow startup... etc... Then I decided to to drop net NETZERO and take it off my new computer, where I found that it would not let it be taken off the computer, I had to call in to Microsoft for a tech person would worked on over the phone with me for 2.5 hours trying to remove NETZERO off, I will also add that NETZERO would not help me when I called in to uninstall their program they said I could leave it on there! On this new computer in just 7-12 days it had put on over 175 HIDDEN folders where a person could not find them unless he had a tech person helping! We also have another computer that was on the same phone line as the INFECTED computer and suspect that the line INFECTED our other computer as it will not open line the first one! On the new computer, with the help of Microsoft tech support online we removed most of the files to where it did uninstall the NETZERO hardware but still found empty folders with their name on that could not be removed! BEWARE of NETZERO...