Complaint Rating:

Company information:
Harlem Furniture
United States
www.harlemfurniture.com

I bought $6000 worth of furniture in the beginning of April. I asked Harlem furniture if it was okay for the order to be picked up by me in the middle of June since my house was under construction. They said would be no problem and to just give them a call week before. Since end of May Harlem call me every week asking if I am ready for pick up. Finally I told them I will pick it up on June 28. They said that's great and that my order is all ready. Day after wards they called me and said that one chair was back ordered, I said okay that's not a problem. I showed up in their Distribution Centre on Saturday and found out that half of my stuff is on back order. I found out that they do first come first serve deal which means that if someone else ordered same furniture as you and they show up earlier even when your pickup was schedule earlier they will get your stuff no matter if there isn't anymore furniture pieces for your order. That's only part of story. I took whatever they had home and I started to unpack it. I will say 85% of my furniture has some kind of damage: Dings, scratches, chunks of wood missing. Actually I even didn't pick up one of the sofas because one of their warehouse guys was dragging it with one of the legs touching cement and he ripped big chunk of wood from it right in front of me. Security guard then asked me why am I not taking it I could just use touch up marker. I think this store is a joke. I will wait till Monday what their costumer service will say. I want full exchange and they should deliver my new pieces and take their junk. If they tell me I have to bring it back myself I will bring it but then I want my money back and I am going to different store.