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Beutyclub Complaints - unknown charges

Review all Beutyclub complaints

Beutyclub

Posted: 2009-10-01 by

Penelope Grace

unknown charges

Complaint Rating:

Company information:
1 Elderberry Way Boambee East
Coffs Harbour, New South Wales
Australia
Phone: 0423910391

I have had my Mastercard account charged a fee for which I have no known cause.
I have no dealings with this company, no product or service and would appreciate having my funds reimbursed to my credit card account.
the only company that I thought I was ordering from was the FREE trial of DazzleSmile / Dazzle White.
I did not receive that very expensive FREE trial product and now find my account has been charged from companies I have no knowledge of.
I find this perplexing and dishonest and would like to cancel any subscriptions you think you have from myself and reimburse my account all funds.

Yours sincerely
Penelope Grace

pennygrace67@hotmail.com
1 Elderberry Way
Boambee East
New South Wales
Australia
2452

Comments

Australia

Credit Cards

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More Beutyclub complaints

Beutyclub - dazzlesmili

Beutyclub - Fraud Usage

Beutyclub - DId not authorize or receive product

Comments

Sort by:

Date | Rating

129 days ago by

anon from Surrey, ENgland

0 Votes

These people are fruadsters. They just took 3 payments from my UK hsbc card, in an eleaborate internet scam, starting with a fake wall street journal prasing write up & promise of free samples. Sign up for the free sample, use your credit card as proof of adulthood &

beutyclub, premium whitening, wellbhealth ezbeauty are all names you will see involved in this scam.

The nicest thing I can wish these scumbags is an early, painful death. Y'all have a good day now!

Name withheld,
Weybridge, Surrey, Nov 6th, 2009

111 days ago by

Ziming Zhang

0 Votes

I have had my Mastercard account charged a fee for which I have no known cause.
I have no dealings with this company, no product or service and would appreciate having my funds reimbursed to my credit card account.
the only company that I thought I was ordering from was the FREE trial of DazzleSmile / Dazzle White.
I did not receive that very expensive FREE trial product and now find my account has been charged from companies I have no knowledge of.

Yours sincerely
Ziming Zhang

111 days ago by

Got Scammed, damn

0 Votes

These guys got me too. Didnt read the fine print regarding their Subsciption. Same, i was ordering a free sample from Dazzle white. The shipping charges were more than initially advertized as well as a subscription to Premium White.

I have noticed their responses on this website indicating they do not mean to inconvenience their clients. Is this why they advertise a free product with a nominal shipping charge only.

They totally deceive their clients and stand behind the " you didnt read the fine print ".

An honest legitimate company does not put "fine print" and charge 30-50X the original price.

Name withheld
Our satisfaction is NOT their number one concern, their profits and creating a complicated return and exchange process is their number one concern.

I have cancelled all subscription and will return all product when it arrives. Lets see how good their Customer Service is and if i will recover my costs ($70 so far).

What BS!

68 days ago by

ROBERT KUNKA

-1 Votes

Hello,

I'm very concerned that you were not happy with your experience with our company. We take our customer service very seriously. We've done our best to make our offer easy for people to understand. That's why our Terms of Service is located on the order page – near where you had to enter your credit card information. I'd also like to note that you can access our Terms of Service directly from a link at the top of our home page. I'm sorry if you found the terms confusing or did not take the time to read them before you placed your order. What I would suggest is that you send your bottle back today to cancel your order. If it has been less than a month since you found our company, we will honor our 30-day money back guarantee and refund your money right away.

It occurs to me that you may have some additional questions or concerns. If that is the case, our customer support team would like to help you out. You can call us up at 8/6/6-(5/2/8)-(6/2/1/4) or use our 24/7 Live Chat help service. You will find the Live Chat link on our Contact Us page. It can respond to most of your questions and show you how to quickly and easily cancel your agreement with us.

Your happiness is a huge concern of ours. Please do not hesitate to get in touch with us so we can resolve this in a way that will be a win/win situation for everyone involved.
Thank you,

ROBERT KUNKA

60 days ago by

aligal007

0 Votes

I have just recieved my statement of £53.86 to "Beutyclub" 8668477659 and £15.58 to "elitepack" 8663962729 I ordered the 'free' trial which didn't change the postage to UK for me at all, it told me that postage was just a few dollars and when I got the trial it said it was $11 for postage! I phoned the company's England warehouse and said I wanted to cancel and the man who could barely understand me as he was foreign told me I just needed to send it back within 30 days for a full refund and no more charges. And he said he had cancelled my subscription or something. I sent it back within the first week and now have these payments on my statement! WHAT THE F*CK IS GOING ON. These people are lowlife theives and I would like my money reimbursed and my payments cancelled as I asked! Not only have I paid this rip off I haven't recieved any new packages from them so they know I have cancelled! Its DISGUSTING. BEWARE.

60 days ago by

aligal007

0 Votes

And I had actually gone on the livechat about an hour or so after ordering to cancel because I saw the scam things on the internet and the woman on the chat took my details and order number and said "Thanks your account has been cancelled you will recieve no further payments from us" Well I still recieved the trial which I though was odd and despite sending it back they billed me anyway!