Complaint Rating:

I had taken a new postpaid connection which was activated on the 22/Mar/07. As per the original documents which i had filled and signed while applying, i had my residential address as my billing address. On 27th Mar'07 an executive from Airtel came to my residence for Address Verification and the same was completed to his satisfaction and i personally met him and signed the Customer Information form which he was carrying.

On the 28th Mar'07, my outgoing services were barred by the company with the reason that there was some problem with the Address verification team. I called up Customer care 4 times on 28th each time getting an assurance that my services would be activated within an hour and the address re-verification would also be carried out the very next day. I had a word with Ravinder and others. However the services were not restored on 29th also. On 29th Morning i talked to Gaurav Barthwal, and his supervisor ( request id 12024364) who told me that he would get the original documents checked and within 24 hours the services would be restored. Then i received an sms saying that my request id is 12025243.

The services were not restored on 30th also. I had a word with Ruchi in the Retention department who told me that it is your choice to shift to other service providers like Idea and Hutch and we would not be able to help you. Without a resolution, i received an sms saying that my resolution number is 419226241.

If the people sitting in the Retention department of India's biggest mobile service provider are so bent upon in losing their customers with no fault at their end then it would be definitely be better to switch to any other operator.