Complaint Rating:

Company information:
Best Western Shadow Mountain
Durango, Colorado
United States
Phone: 3255 North Main
bestwesterncolorado.com

September 2008 Stayed at the Best Western Shadow Mountain in Durango. While I was staying in the hotel room someone with a key card tried to enter the room. I had the safety lock on. The person said they needed to check some furniture in the room. I closed the door, called the front desk and asked if they sent anyone. They said they had no work orders. I stated I was little scared and upset. They did NOT ASK what the person looked like or offer to check into the matter. For my OWN SAFETY, I had to call the Durango Police and report it. Whether or not it was their employee or not, the point was they HAD NO CONCERN ABOUT THEIR GUEST SAFETY. Also, went to the front desk to complain. They finally said they checked and it was their employee and the wrong room. Since they never had me look at any of their employees, how would they know. Besides the safety issues. The swimming pool was FILTHY, the hot tub was covered during daytime hours. The beds made me ITCHY, the HBO never worked. I was so disappointed and frustrated that NO ONE SEEMED to CARE IN THE LEAST.