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1.8 95 Reviews

Best Western International Complaints Summary

18 Resolved
77 Unresolved
Our verdict: With Best Western International's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Best Western International reviews & complaints 95

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12:23 pm EDT
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Best Western International shortage of hours

I Melinda Grimes as an employee of best western was working 30-40 hours a week as a full time employee, then best western hired a husband and wife team from india and now hours are being cut down to maybe 2 days a week. which i was told from management that my hours would not be cut when the couple came in.I have been there going on 2 yrs never called off always worked even on my days off, went in when they was short workers. Also they had employees quit and rehired back and they get their hours, I myself dont think is fair. I have been a loyal employee and I think Im being treated unfair since the couple came in, I do have bills to pay cant pay bills on 1-2 days a week. I do like working for best western, the managers are good people I just think what their doing to me now is unfair after i have helped them when they was in a mess I gave up my time to help them out, I dont want to quit or look for other work i enjoy where im at now but just want someone too look into this for me, not looking to cause any troubles just want to be treated fair and get my hours back.

Thank You Melinda Grimes
You can contact me at [protected] or [protected]) or email me at [protected]@yahoo.com
And again Thank You.

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1:34 pm EST
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Best Western International double charge on hotel room

My husband stayed at the Best western in andalusia al on 02-22-2012. They charged his card when he checked in for his room then again when he checked out. This is the 3rd time this has happened.

He would stay somewhere else, however the picking are slim for decent hotels in andalusia and although the manager says they will fix it. It takes several days and holds up 80.00 of our money, So be warned . If you stay here, watch your credit card statement and be sure to call them as soon as they double charge you so you can get your money back asap.

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E. Downey
Austin, US
Nov 19, 2012 10:30 am EST
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Best western Inn & suites
480 WIlson Creeek Blvd
McKinney, Tx 75069

We stayed there as part of a select sofbtall team and I got charged a 3 night stay when it was only 1 night. I called to speak to the mgr upon seeing credit card bill and was told by the manager Bina that i should have called 3 wks before since the hotel was full. I called the hotel on 9/30/12 to adjust a 10/13/12 stay, and spoke to Cody and was not told that there would be a problem in changing our length of stay from 2 nights to 1 night. The customer service of the clerk was inept and the manager was less helpful and would not acknowledge that this was their error and not mine. I will pass along to our organization how this hotel deals with customers to avoid ever staying there again.

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3:16 am EST
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Best Western International charge 2 credit card for one night stay

On Feb 4, 2011 a reservation was made to the Best Western Hotel in Fredricksburg, Va on Plank Road. We stayed on Feb 5, 2011 and checked out on Feb 6, 2011. The reservation was done with my credit card, but we checked out with my finance' credit card. Something told me to check my account, but the balance didn't match my balance. I went online to check my account and I was charged $64.38 on my credit card, and on my finance' credit card. I don't want to wait for my money. If I don't get results fast, I am taking further actions.

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FDL_HOU
Houston, US
Feb 10, 2011 11:34 am EST
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They're just putting a hold on your account. It doesn't mean they are seeking the money twice. After a few days the hold will go away. This ### happens when you buy gasoline, pay for car rentals and hotels. You have no case unless they physically take it out.

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12:50 pm EDT
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Best Western International rude staff and roaches

my family and I were visiting family and friends that we hadn't seen in 3 years. We upgraded to a beachfront view with a king size bed and jaccuzi suite so that our friends could come to our room catch up and enjoy the view. In the morning of our first day we left a "Housekeeping please" sign on our door and went out for 4 hours. When our friends arrived we went back to the room to find the sign still on the door and the room still dirty. As soon as we arrived the cleaning lady came in and wanted to clean the room. I asked her if she could come back and she refused. She asked me in spanish if i could speak spanish and I told her in spanish a little. She was very rude and made a big scene rolling her eyes and shaking her head because i couldn't spk the language. She embarrassed me infront of my friends. My friend, a Border Patrol Agent spoke with her in spanish and asked her if she could please come back. The lady said she would not come back to clean the room so we could leave or she could take out the trash. We left. later that nite we came back to find no cups, coffee, or fresh towelsand the sheets had not been changed nor had the jacuzzi been cleaned. I called down to the front desk and asked for cups and coffee, the man stated i would have to come get them. In the morning we got up early to enjoy the "breakfast buffet" after brushing my teeth Iwent to the "living area" to find my 18 month old playing with a roach! I was furious! We packed our things ( I put the roach in a clear bag and showed it to the front desk) when we checked out I told them about our stay and asked for a Manager the man I spoke with stated he was a manager (what a coincident) I did not feel that this matter was rectified.

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5:40 pm EDT
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Best Western International false charge for smoking in room

My Husband and I stayed at the Best Western at 1035 E 23rd St in Panama City, July 25th thru July 31st we made the reservations thru Hotel.com and prepaid for this stay, however in checking my credit card bill I realized that Best Western had charged me $100 misc. charges, when I called the location I was told this was for smoking in the room, mind you I am not a smoker nor my husband, The young lady at the desk told me to call back and speak to the General Manager about the charge witch I did, first I was told she was unavailabe and I left a number where I could be reached, waited, and no response I returned the call one more time and was told she Ms. Keri McKinley would not speak to me and she would not reverse the charges, this seams to be an on- going thing at this hotel possibly to make money because the room already had that smell, they so called cleaned the room before we got there and there was no difference when we left, This location is very dishonest and management very unprofessional, I disputed the charges with my credit card company and with the cooperate office, I don't think I will ever stay at another Best Western again, in fact I know I won't, because this is not the first incident with them.
Lesson learned, make sure when you check out from any hotel check your bill for all charges and no surprises.

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enuffsaid531
Lanham, US
Dec 30, 2013 9:20 am EST

This happened to my fiance an I this past weekend. They charged him the 100 for smoking in the suite we stayed in. We do smoke but we definitely didn't smoke in the room because we didn't want that extra smoking charge. For sure at checkout we had that problem, accused us of smoking when we both know we didn't, she stated I smell it..smell AN smoke is two different things. This happen to us at the Best Western in Baltimore. I will not stay at any best western anymore! They hungry for money that's why they do this..not knowing sooner or later someone is going to sue them.!

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dnicelioness
, US
May 31, 2012 10:15 pm EDT

I am very angry with Best Western right now / again! They did this to us in Reno, NV and now they're trying to do it in Santa Cruz, CA. We did NOT smoke in their rooms either time and here we are fighting this again! It's a definite scam. Hotels find ways to make more bucks in scams like this. Once in Santa Cruz at the Comfort Inn my friend and I both got charged for taking towels. We had adjoining rooms and all the towels were in ONE room in pile together. The doors connecting the rooms were still open - clearly showing them that we were a group. But they tried to charge both rooms for taking towels. What the?! They're hotel scams. I will never stay at a Best Western again! Screw their rewards points. I'll find a BETTER quality location.

gdmfsob
gdmfsob
sacrammento, US
Aug 23, 2010 6:14 pm EDT
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You stayed at a Best Western, the average demographic that stays at a BW are trailer park WT that generally smoke. They know that, so they take advantage of people like you. Next time stay at the Marriott

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6:50 pm EDT
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Best Western International manager |employee personal problems

me and my wife are having marriage problems my wife name is christina lara employee of best western celina is her general manager of best western i feel that she as a gm should not interfere with an employee personal problems i have the laredo police department as witness that we were having an argument when my wife call the police then her boss celina shows up tellin me that i was a nobody it all started when i told her that my wife as an employee of bestwestern should not date clients that stay there she told me that she makes the rules and that what she did wasnt wrong we are still legally married if you have any question feel free to call me at [protected] and can you let me know anyways that you receive this complaint thankyou oscar lara or email me at [protected]@yahoo.com

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Ronald J Dumas
Wilmer, US
May 30, 2011 1:01 pm EDT
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This has been my worst night in a Best Western. The room has Roaches. The shower rod is falling off the wall and you had to hold the curtin while trying to bath or just let the water go on the floor. The smelled musty and the pillows are smal square ones and not comfotable.

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8:35 pm EST
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Best Western International credit card fraud/abuse

Our Clients were very nice into paying our room at this Best Western Inn Bastrop on 107 hunters crossing, on our business trip. Every one knows you just dont pay for anyones room because of trust. they may take towels or items, or order room services and charge up your credit card. Best Western's representives charged us cash for a $100 dog stay and then charged our room and denied any cash charges. we lost our client over peti theft of a hotel clerk. after faxing over the cash reciept was paid we did gained our trust. but then Best Western Double charged a room also. and still continue to add more charges where we had to change our clients credit card and dispute all charges to the bank. BUSINESS PEOPLE if you want to loose a big deal and waste all your time just go to this hotel. CRACKHEADS if you want a good time and be solicited by women then come to the Best Western in Bastrop and have a party. Especially at night you realize how the walls in this hotel are not walls they are sound traveling cardboard.

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Update by I Said That!
Feb 12, 2010 9:55 am EST

Best Western Managment corrected the issue quickly. all issues have been resolved in a professional matter. we have not made any losses just good memories at the Best Western at our event was the best ever. the rooms were very clean and large. the beds are so comfortable its hard to wake up from them. the walls are not paper very nice room.

Update by I Said That!
Feb 11, 2010 9:07 pm EST

The People of the Public! Please be aware, this owner is hiding by using a false address. 107 Bastrop... This place of business is on 107 Hunters Crossing. If any other has the same problem with credit card abuse please leave a message. We all together will be commissioned.

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MCH*&^
dallas, US
Mar 02, 2010 2:25 pm EST

Wow - you sound like a real jerk. You tried to make this business owner look like a thief or worse and now after you slime him you say it's all OK? What kind of schizo ### are you anyway? If I owned the Best Western (where I have stayed with wonderful service and rates) I would bar you and your "client" from ever staying there again. Jerk.

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7:58 pm EDT
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Best Western International best western niagra falls brian kerr, assistant general manager

I complained to head office and to the customer service manager and received nothing at all in reply exept a snide reply from the Assistant Manager Brian Kerr

I just finished a two night stay at the Best Western Fallsview motel and was very disappointed in multiple ways.
It was my first stay with a Best Western but of course I have heard about them before and thought it was a good choice. We took a package deal for two adults & our 3 children.

Upon receiving our email confirmation we already got off on the wrong foot because the name we registered under was spelled completely wrong. Next I had multiple emails back and forth trying to understand why the room price on the website was $50 cheaper. They were telling me the tower room was more expensive and I kept saying I am looking at the web page that says ‘tower room’ at the lower price. Finally they saw the same and explained that the more expensive room was so because it offered a view of fireworks on Sunday night.

I also asked about early check-in on and was told the following: “You may stop by the hotel to see if your room is ready. We cannot guarantee early check in but we will put a note under your reservation that you would appreciate early check in.”

When we arrived and asked about the early check-in the lady at the front desk told us no rooms were ready and we would have to check back after 2pm or wait till 4pm. I explained that I was told about and in fact there should be a note about our request for early check-in. We decided we would go to the pool and wait and I asked if they could call us when a room was ready but they said they were not allowed to, so I asked how I would find out and they told me I should keep checking back. Now this was very inconvenient as I would have to walk back from the pool that is on the other end of the motel repeatedly to find out. My other alternative was to keep calling a long distance number to keep checking. Ok, then the lady at the front desk gave us an entry card to get into the pool which did not work, luckily a maid was nearby and let us in. After it started raining we moved to the indoor pool which was right next to the front desk and I went and asked if a room was ready for us and was told ‘no’, I asked when it might be ready and she said there is no way of knowing and the room cleaning was the one that distributed the room as they became available. I was also told I would have to line up each time I wanted to ask if the room was ready, which did not make much sense. I asked to speak with the front desk manager and Mandy came out and I explained to her that is did not make much sense in my opinion to have an offer of early check-in if there was no realistic way of implementing it. Even though she was not very friendly she did offered to come to the indoor pool and tell us when our room was ready and she did so about 10 minutes later. At that point I was feeling a bit better about our stay and was hoping for the best.

The next morning we went down to eat at the ‘included’ breakfast buffet and the eggs tasted terrible. I saw the cook bringing out a new ‘carton’ of eggs so I guess that is why they were so bad.

Next came the 3 course meal fiasco where my wife and I were able to choose from a limited menu of appetizers, main courses and deserts but the kids were given a little half page of ‘entrees’ and I use that term half jokingly since one of the choices was a foot of onion rings, when I asked the waiter if that meant a foot long hot dog with onion rings he said no, it was a foot of onion rings, I thought it was a joke but he was dead serious. I told the restaurant manager that we assumed from the verbiage in the confirmation email (seen below with included spelling error)that we all (including the kids) got some sort of three course meal.
“Your RATE includes: Two night accomadation in a Two queen tower view room, 5 marine land passes, Hot Breakfast each morning, One 3 course meal at the Boulevard Bistro”

Then at 10pm on Sunday night we decided to watch the fireworks from our “premium” room that we paid an extra $50 for but it had a big chimney blocking most of the view and the kids and us were very disappointed. The GM was condescending and accused us of lying about the content of the confirmation. When I showed it to him he just glanced at it and said he would review the situation and came back and offered us a $24 discount after saying that they already gave us too many discounts. I said that if he was discounting us for the more expensive room we bought to see the fireworks that were blocked he should refund us the amount for both nights because we of course would not have taken the ‘premium’ room because the only difference between that and the lower cost room was the view of the fireworks. He said no and was quite rude about it, basically walking away in a skulking a manner as I spoke.

So I then decided to write a complaint to head office customer service of Best Western to tell them about the poor service we received.

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Best Western International charges

Had a reservation made online for Valentine's Day. The hotel, when we arrived, did not have record of this, though I had a confirmation number. They finally booked us into a room, which was already occupied, after telling me that I would not be billed for the existing reservation. I went to that room, and someone was having sex there. I came back to the front, and they gave me another room, where the maid and her boyfriend were playing around. After getting everyone out, I thought that would be the end of it. However, my bank started bouncing checks. Bestwestern had went into my bank account and billed me for $135 for the reservation, $101 for the hotel, and my bank charged me $175 in bounced check fees. To date, even after promising refunds on all of this (due to the inconvenience is what their customer service promised me over the phone), I have only received $135 back. They still owe me $276, which I'm getting very upset over. RIPOFF!

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david collins
Milwaukee, US
Sep 10, 2010 11:39 pm EDT
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I agree, should be given money back. I make reservation for 1 day and when i arrived, they had no record. I had confirmation number and they said it was the day b-4. and that i was charged no call no show. If I want to stay i'd have to pay full price for the room again. The manager was unreachable for any help. When I did get a manager 3days later. I was offered 50% off next visit.

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somewhere out there
Appleton, US
Apr 28, 2009 6:31 pm EDT

I agree she should get all of her money back and should have never even been put in a room like that. On top of that the hotel lost the reservation

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2:20 am EST
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Best Western International bad service/rude behaviour

This is my 14th day staying at the Best Western on the Lougheed Highway, Maple Ridge BC.
Here is the usual scenario every fourth or fifth time I go to my room:
I park out front by the office, go in and pay for another night, drive to the back of the building, unload all my stuff, walk across the unclean parking lot (major dump of snow--no one in the lower mainland has ever heard of a snow blower before this), almost slip and fall several times while carrying all my stuff through the snow piles and ice patches, walk up the flight of stairs, hurry down the hallway before my arms give out, put my stuff down, dig out my wet wallet from my wet pants, put the card key in the door-----nothing.

Then I have to put my wet wallet back into my wet pants, pick up all my stuff, walk down the hallway, down the stairs, walk around the entire building with water pouring over me the entire way from the gutters, get to the front office, put all my stuff down, knock on the door (it's locked after 10pm), wait till someone finally comes and let me in, explain the problem, get told that it's likely the batteries in the door (yet no one ever goes and changes the batteries in the door), put my wet wallet into my wet pants again, pick up all my stuff again and haul it all back up a flight of stairs and down a long hallway.

Again, while I came here tonight, I pulled out front of the office. Another car approached me and stopped right in front of the office doors when it was clear I was half-way into pulling ahead and left so that I could back into a parking spot. The driver pulled ahead a foot, then a few inches, until I got impatient and flashed my lights. I saw a window roll down so I rolled down mine. Some woman says in a rather snotty voice "I'm TRYING to park there!"
Really? To bad for you, considering I was there first and already trying to back up. Besides, there were a complete row of 10 spaces unoccupied. So I said "So am I. I'm trying to back up but you won't let me."
She said nothing, then slowly pulled ahead at a snail's pace. I pulled ahead, put the car in reverse and backed into my spot. Then the woman pulls in right beside me, not giving me enough room to even open my door half-way. I'm 6'2", 220lbs, and I had to squeeze out my door so I wouldn't hit her car with my door.
I looked at her and in the same snotty tone she used with me, said: "Thank youuuuuu."
Then I go inside to pay for another night and get some tattood chick that obviously had no training whatsoever. Then the woman who demanded the spot where I was parking (remember, there were more than 10 other spots right there) came and walked behind the desk and started showing the girl what to do----obviously, an owner or senior manager.

Sure enough, I get the usual concealed contempt behind a phony smile, pay for the room, get in my car, drive to the back, unpack my stuff, walk up to my room---nothing.

So I walk all the way around to the front in the pouring rain, but this time I said that I was starting to get rather annoyed with the repetitiveness of these visits, especially when I was tired. All I got was a snotty "Sorry".

In all the days I have been staying here only once (yesterday---day 13) did they clean the toilet in my room. Not once did they refill the soap dispensers in the shower---which ran out half-way through my first shower there on the first day.

Another thing: I have been here 2 weeks. After the first five days I asked if there was some sort of a discount, as I had no idea how long I would have to stay (Am paying $110 per night). I was told no...if you want a discount you have to tell them in advance that you will have an extended stay.
Well, you know what? This is not a perfect world. Stuff happens, and one would expect people in the hotel business to recognize this.
So, long story short, I got a discount down to $78 AFTER the first week. The first week was full rate.

This is a load of bull. I am not rich. I have been unemployed since mid-November and it is now January 1oth/09. Circumstances are that I have to stay here, but why should I be fleeced for it?

I stayed here for a week back in April of 2008 as well. None of the problems above, but one morning I went and asked for another day, and was told "NO".
Huh? Why?
The reason was that they had "reservations". So basically I was kicked out when I still needed a room. I went and found another hotel.

When I leave Sunday morning, that's it. I will never, ever, ever stay in a Best Western anywhere as long as I live. I'd rather sleep in my car or in a tent before I give my hard earned cash to these nitwits.

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8:33 pm EST

Best Western International bed bugs

I was bitten by bed bugs at this location. They said that they have had a bad infestation problem. I just dont want other people to suffer like I did.

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Best Western International - customer service/billing

We reserved a room at this hotel for Sept 26-28, 2008. Due to a family matter we could not keep the reservation and called to cancel on Sept. 22. We were told that there was a seven day policy for cancellations and that we were too late. We were not informed during the reservation process of this policy nor were we ever notified until we attempted to...

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Best Western International Rude manager

I recently stayed at the Best Western for 2 nights. I checked out and signed my credit card statement, which was for the 2 nights I stayed. A few days later I check my bank account on line only to find out they came back and charged me for a 3'rd night. So they charged me an extra 88.14. I called and spoke to the manager who told me she would not be refunding my money because they had a large party who stayed at the hotel that night, and one room was a no show. So they charged me for the room? WTH she also told me she consdiderd me a part of that party. One one person in the party told her to charge my card?Ive never meet them before in my life. The manager was also very rude! I will be taking this up with my bank so far they have screwed me out of 88.14 for a night i didnt even stay! Im mad!1

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SirNupe07
Lawrenceville, US
May 13, 2011 8:29 pm EDT
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On May 12, 2011 I flew into Chicago on a Red eye... I arrived 2am all of the hotels in the area of O'Hare Airport were booked, so I searched to see what Hotels were available in the are and was connected to the Best Western at 1231 Lee Street in Des Plaines Ill, [protected] and spoke with a Young lady that was very helpful, I asked If they had any available rooms and she stated yes.. I asked if I could reserve on right away because I had just arrived in the City and I was told that I needed to speak with her manager and the manager wouldn't be in until 8 am. So she stated let me get your name a a credit card to hold a room for you, I asked if I would be charged for the room in which I got a NO! now I'm searching around to find a place to sleep due to the long day as well as long flight to no avail... so I parked in a McDonalds parking lot to take a snooze. when I awaken it was 6am so I rode around til 8am, I called the Best Western @ 1231 Lee Street Des Plains Ill. 5/13/11 to talk to the manager about the room, he stated that he would have to charge me $20.00 early arrival fee... Now I travel a gfreat deal and I've never heard of such A THING! AND HE ALSO STATED THAT HE WAS GOING TO CHARGE MY CREDIT CARD THE FULL PRICE FOR CANCELLING... and I stated I asked the night person if I would be charged and she stated no because I hadden't stayed there... Now I'm really pissed by the bate and switch... as I started driving I fould a awesome Best Westers @ O'hare The Director of Sales Maria Rowla and Antonio@ 103000 W, Higgins Rd. Rosemongt Illinois, [protected] took me right in without an early fee.
I called my BANK to dispute the charged because I was giving wrong Information and I feel I shouldn't have to pay for someones else mistake...

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Best Western International overcharged

We stayed at the Best Western New Englander in Woburn, MA on May 21-22, 2008. We used a Roomsaver coupon discounting the room by $40.

Manager ignored repeated calls. Corporate office checked and there was always some problem explaining delay – resubmitted three times! July 6th, we are still waiting.

Asked for a couple of free nights from the corporate 'customer service'. BW is franchised. No one can do any customer a service...up to each hotel.

We should have gotten the credit immediately. The manager should have returned our call or had staff call. This is too long to wait for this credit. There should have been immediate compensation.

We won't stay at any Best Western again. If they won't provide customer consideration for their screw up, they can consider this... When they loose customers because of lousy managers like this guy, and these guys are taking over, it is time to rethink the organizational structure of your business.

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Best Western International hotel owner is irresponsible for his employees for damaging private property!

After taking off my contacts after work and picking up my glasses, I realize the frame holding the lens was cracked and one of the legs severely bent out of shape.

The Housemaid Manager said that she has talked to the housemaid named Harold and he said that I've always put my glasses behind the lamp and that he did not touch them. I believe that Harold is lying due to fear of the consequences of omitting to breaking my glasses, even though it may be accidental. The facts are that both him and I agree that my glasses were in the hotel room while I was at work and that someone has tempered with my glasses and broken them while I was gone. It has been over two weeks and the manager nor the owner has returned my inquiries despite my calls. I think the hotel owner should be held responsible for his employees for damaging private property. For if anything were to be damaged in the hotel room while I was there, the management will surely charge my credit card for these damages.

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Steven Lamirante
, CA
Aug 11, 2019 4:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We paid approximately $185.00. Now for August 9th the hotel is charging $470.00 a night. I think a $300.00 profit is unwarranted. Just because an event is on the hotel should not be money hungry. I am not impressed with this price gouging. It makes us hard to come back to this Hotel.

Steve and Debbie Lamirante
Westbank, BC. Canada

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GraceN22
, US
Jul 21, 2019 6:30 am EDT

In room 101, we found bugs in the bed.

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Grizzly Hollow
, US
Oct 22, 2018 5:37 am EDT

8033 Oliver road lake Erie pa -BRAND NEW HOTEL AND BOTH ELEVEATORS NOT WORKING ! My mom is 85 yrs old and has to walk the stairs! This is UNACCEPTABLE ! Paying 175 a night for this !?!? We are EXTREMELY DISAPPOINTED TO SAY THE VERY LEAST !

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Mark 1156
, US
Sep 10, 2018 10:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The damn elevator at the Anderson, Indiana hotel has been down for a month and a half. Absolutely unacceptable!
Get the #&2+#($+$ thing fixed! I stay here every Monday night, and if you don't get this fixed, I want a guaranteed 1st floor room! I am a Diamond member, 600663 [protected], and I expect service!
Please respond.
Mark Werner

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DAVID WALKER
Dallas, US
Sep 10, 2018 4:37 pm EDT
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Thursday, Oct 5, 2017
Loyalty Club member #[protected]
Given one price and charged a higher price. Usually pay anywhere from $78.00 to $105.00. Not sure if I have free nights, but couldn't find out anyway as their computer was down.

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Jean009
, GB
Aug 20, 2018 11:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have emailed the company on numourous occasions with no response ! Sent emails the Phoenix and one call costing 60 dollars from the UK and they still have not replied. Disgusted at the lack of response Best Western should be ashemed

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Concerned Employee
,
Feb 18, 2007 1:59 pm EST

I remember your stay sir and I understand you are upset. We are not responsible for any items you leave in the room and it is stated in your room as such. Our housekeeper has been with us for many years and I found it odd that for the couple nights of your stay you left your glasses in front of the lamp on your nightstand. The day in question they were found behind the lamp bent. Our housekeeper remembers your glasses and where they were so that they would not be disturbed and found it odd that day that they were behind the lamp instead of in front as usual. Also you did not want a new frame (the exact kind you had) for your glasses, you particularly asked for money and money only.

You also mentioned that our housekeeper didn't want to speak up because he would be fired, which we told you would not happen because of our policy but you still insist that's not true. Hotels have that clause "that we are not responsible" for a reason. We are rated with a Chairman Award for one of the highest inspections and customer service in the Northwest. Please remember that you did not want your glasses fixed, you wanted money and that's why you didn't get compensated.

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Contact Best Western International customer service

Phone numbers

1800 780 7234 131 779 More phone numbers

Website

www.bestwestern.com

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