Complaint Rating:

Company information:
Best Western
15200 Addison Road,
Addison, Texas
United States

I recently stayed at the Best Western for 2 nights. I checked out and signed my credit card statement, which was for the 2 nights I stayed. A few days later I check my bank account on line only to find out they came back and charged me for a 3'rd night. So they charged me an extra 88.14. I called and spoke to the manager who told me she would not be refunding my money because they had a large party who stayed at the hotel that night, and one room was a no show. So they charged me for the room??? WTH she also told me she consdiderd me a part of that party. One one person in the party told her to charge my card??Ive never meet them before in my life. The manager was also very rude!! I will be taking this up with my bank so far they have screwed me out of 88.14 for a night i didnt even stay!! Im mad!1