Complaint Rating:

I was trying to book a return flight from Cairns to Brisbane with Jetstar thru Best Flights web site and as i got to the last stage of confirmation, after entering my credit card details, i got an error message saying that it had failed and i had to search again. I tried again and got the same message. I rang Best Flights' 24 hour online booking people to make sure that the booking had not gone through twice and that i had not been charged for the flights. I was assured there was no booking for me and should keep trying. I tried again twice and gave up in the end and would try again in the morning.

When i checked my emails in the morning i found an itinary for one flight only to Brisbane (but no return). I was concerned why I had an itinary as i had never got to the completion stage online. I rang the online people again and they said that i had to contact Jetstar to discuss this. When i rang Jetstar they confirmed that the booking had been made 4 times and i had been charged for the 4 flights (one way only) - which i now have to wait 6 weeks for a refund. This is not good at all. I am being penalised for something that was not my fault, and after been told by Best Flights that the bookings had not gone through I cannot believe that this has happened. I still have no return journey either so have to spend even more money booking another flight.

Having phoned Visa to see if I can get my money back it turns out that it will take at least 6 weeks for the process to be done...mmmmm...does that sound familiar...Oh yes...the same time for the refund from Jetstar!! Smells a bit dont it?

Oh, and think about it, if this happens to everyone on line, how much money do they get in their account for 6 weeks??? Just be careful.