Best Buy
reviews and complaints

Why didn't you do you research your fault not bestbuy.

I purchased a Westinghouse 32" LCD TV from Best Buy in 2005. When I purchased it I was also offered an extended in home warranty which I bought. It was presented to me as a no hassle, prompt action, repair/replacement insurance that was worth the $400.00.

I started having problems with this TV late October of 2008. The TV started having splotches on the screen that seemed to grow. I called Best Buy concerning this problem on 18 November 2008. The technician scheduled me for an in home visit on 5 December 2008. Their reasoning for not being able to schedule an appointment for earlier than 3 weeks is lack of manpower. I received a call from Best Buy on the morning of 5 December 2008. The technician had called in, and there were no other technicians available; they also stated that they need to reschedule and that it could be another 2 weeks before someone is available. They told me the alternative was to schedule an appointment for a week later, (12 December 2008) in which a 3rd party repair center would take care of the repairs. I accepted this appointment.

I received a call from (the 3rd party) on the evening of 11 December. They explained to me that they had scheduling conflicts and would like to reschedule the visit. I told them that this was not acceptable at all. They kept the appointment and they service technician visited us on 12 December. The technician took a look at the TV and decided that the back panel was seperating from the front panel. He wrote on the work order in the Service Performed block "Needs Panel" and "2 Weeks". This turns out to be abigous since he did not explain what 2 weeks meant.

I called Best Buy on 15 December to find out what that status was. At that time they stated that they had no status and that I needed to give this 3rd party 3 business days to update their records. Since this call I have called Best Buy on 6 occasions and have spoken to 9 seperate Best Buy customer service reps to deal with this. I have been told that the parts have been ordered, then I was told they never were placed on order, they also told me that no one knows for sure until the 3rd party is contacted. As of the 26 of December no one knows the status of the repair or part, including myself. It has been over 5 weeks and the TV is still not repaired.

The bottom line is I paid $400 for an "insurance" policy that does not seem to deliver. I have received misinformation and the run around and my TV still has growing splotches.

I was trying to find out what to do with the tv, (LG plasma 42"&home center system) we bought in sept of 07 because the sound is not working right. I have an extended warrenty with best buy techs, and i was speaking to Mark the asst. mgr. at the westland store located on cowan rd. explaining the problem with the tv and the geek squad in which i first called for repairs. The geek squad said it would be a 200.00 dolaar charge for them to come out and check the tv, i said no and called the store again, they set up a time to come out today 6-26-08 between 8 and noon fine, today they called before they came out and said there would be a 100.00 dollar charge and it had to be paid in advance before they would send anyone out..i then called Mark the asst mgr. and was explaineing the problem i had with the tv and the geek squad and he plain out right hung up on me...To me that is bad bussiness and i guess best buy atitude is anything you want untill you buy it and take it home then it is your problem..Never agian will i buy another item from best buy or at least not this store, they must be trained to do this in order to sell a product then it's your problem..Take my advice don't go to this store bad personel they will sell you anything then it's your problem not theres, they just have to hang up on you...

placed an oder for golf grips and supplies ($155.42). They showed "processing" for 4+ weeks then "shipped" on 8/19/2011. Order never received, emails and phone messages not responded to, etc. I called bank and stopped the payment and emailed BBGS to inform them of the cancellation.

Ordered product on June 9, 2009 and credit card was charged. Have not received product as of August 16, 2009.

Dear Valued Customer, First I would like to sincerely apologize for any inconvenience that I have caused you or your family. I feel terrible for not responding earlier and staying on top of any issues that arose that should have been handled in a professional manner. We have been having supplier problems since 2004 as we distributed products for many different manufacturers. We should have communicated better with you and for that i am very sorry we did not. We were growing so quickly we did not have the man power to take care of everything the way it should have been which is my fault i should have brought on more help. I just wanted to reply to everyone that was affected and publicly apologize for the inconvenience we caused. I wish everyone a wonderful holiday season with your family.

Thank you

BBGS
Ken

I also have the same problem. No one will call me back or tell me where my item is! It's been 3 weeks and nothing to show for it.. Never do business with people like this.. I will be calling my credit card company for a refund.

Dear Mr Degorgio, We are showing that your order was delivered to you can you please give us a call so we can find out what has happened. Thank you very much Best Buy Golf Supply.

Geek Squad and Dell both suck. I bought a Inspiron 1525 a year and a half ago. The hinge broke on one side. I took it to best buy, they wanted to charge me almost 90 dollars just to say it was a broken hinge, then order the part from dell, and then pay for the part at obviously a marked up price, and then labor to install. It is ridculous that i would pay them 90 dollars to say the hinge was broken when it was open and broken off. Also dell sucks. I have found out frm surfing the web that this is a common problem with this particular laptop. Dell should be made to replace the parts for free.

@Melissa L

Wait! Geeksquad charges money for performing services on a computer? They are trying to get paid for their time and expertise? This almost sounds like a mechanic getting paid for a routine oil change! Outrageous.

@GeekSquadpplrstupid

Sounds like the agent you spoke with either very untrained... or very new. First of all to remove an infection from a computer under MFG warranty it is only $129.99. I don't know where $158 came from. Cheers for asking for a print out (the tools Geeksquad uses have print buttons). Reading and understanding this print out is another story. Different infections(virus / spyware / malware) have different removal processes, traces on your system, and varying levels of access and control on your machine. In your case it sounds like it was either some tracking cookies (low to no threat) or some easily removed traces of adware on your system. Now (the best part) is this all could have been determined in 10 minutes when you first waited in line. If the agent you had first spoken to (who told you that they needed to run a diag on it) had taken a few more minute to run system analyzer on your machine. Then determined how severe the infection was (in this case not severe, hence Kaspersky cleaned it easily) and sent you on your way.

So I agree that you had a terrible experience with a particular store, I would recommend either trying to find a knowledgeable technician within that store or going to a different one. Is Geeksquad running a scam? Not at all.

I totally agree with you on this, Geek Squad is charging people tons of money for simple tasks that take like 5 minutes to do and are easy enough for a computer illiterate to figure out. I feel sorry for anyone that calls Geek Squad for their computer issues.

Went into Best Buy today to buy a Wii Fit. Sales guy went and found one for me in the back. It was the last one in the store. He walked me to the register where we were met by some managerial type idiot who decided that my Wii Fit belonged to the lady standing in the checkout area who had allegedly "called to put it on hold" despite the fact that it had no note on it, was not set aside, and was found for me by the other sales guy. I asked what he thought he was doing (his name was Eaten), and he told me that she called. I said I called. He literally took it out of my hands. So surreal. Then he told me to leave because I was upset. I will never shop at Best Buy ever again. There is always another outlet. I already got a Wii Fit somewhere else.

My husband and I recently went to Best Buy in Paramus, N.J. to purchase a new washer and dryer. After taking time to find the pair we loved we then proceded to buy them. Before we left the store we were informed that they no longer had the washer, they were not making that model anymore. Disapointed, the superviser gave us and option to buy the floor models for a bit less money. We agreed, so they did a return on our sales slip and gave us our delivery date. We inspected the machines and had a form to fill out showing what scratches were on the pair. When they arrived there were many more [very noticeable] sratches on the both of them. I was very upset and should have told them right then and there to bring them back, but needed a washer terribly! Before I even had time to think one of the delivery men took a scrubby sponge off of my slop sink and started to scrub the scratches. He totally ruined it now! The paint was scrubed off! The other driver felt so bad he said he would hook up my dryer for free![we paid for the washer hook up but not the dryer] I even gave him a $20 tip! for doing that. Still upset he informed me to call the Best Buy in Paramus and they will help me or even let me return these if I wanted to, so I said O.K. He had me sign a pink slip stating that the machines WERE DELIVERED. That Saturday my husband and I went to the Paramus store with my picture phone showing them what happened and they offered us to pick out another set. When the warehouse faxed the paper I signed it wasn't what I even signed! I asked for the origanal of what I signed and no one would let me have it! I never signed a paper that asked if ther were any damages to the machines and cirlcled NO! Somehow they actually put my signature on that line and got away with it! It seems to me that this is illegal! So, we left the store with nothing, but a phony paper I didn't sign. I didn't want to get the driver in any trouble, but he took the paint right off of my washing machine and I have to look at it every day! and know that they are doing very fishy things in that warehouse. I had a witness with me the day this all took place, but I'm not in a position to hire a lawyer to help me. If I had the origanl paper I signed it would show I signed only that they were delivered! Not that there was no damage during delivery. Oh I even called the manager at the warehouse and she was extreemly nasty to me when I requested the original paper I signed, and told me NO! So I am left holding the bag and not knowing where else to turn for help and even a little justice, as they put my signiture on another form I never signed, and got away with it! It would give me great pleasure to just get the original paper I DID sign, not what they scamed up.

My laptop was making a LOUD "whiiiiir-ing" sound for a week or so and was driving me nuts! It was still working okay, but the sound was obnoxious! I decided go into Best Buys Geek Squad to have my computer diagnosed and repaired. The guy working almost laughed at me when I was explaining my problem and said (as if I should have known) "Thats the FAN!" - "Okay, fantastic, its the fan... can you fix it?" He told me he would get to work and that they'd call when it was fixed.

I recieved a call from the same gentleman the next day explaining my computer wasnt salvagable and then proceded to reccomend new machines for me to buy. I made it clear over the phone I wasnt interested in buying a new mchine that my budget was tight and there wasnt room to buy a new computer, I needed this one to last another 2 years or so. I went in to pick up my "unsalvagable" laptop later that day and was again, bombarded with endless sales pitches for new laptops. Already upset my computer was supposedly toast, I became very frustrated with him not understanding I DID NOT WANT A NEW COMPUTER. I took my laptop and left.

I needed a second opinion before I retired my laptop. I was going to be SURE before I chucked it into the trash. I called a company called Secure Remote Support and explained my situation. The technician I spoke with told me to send in the computer and they'd check it out for free, and let me know if it was in fact dunzo. He told me that if it was repairable he would let me know the things needed to be done and the cost before billing me. I sent in my computer and the day they got it he called and explained it WAS fixable and I just needed a new fan! I was so relieved I didnt have to retire my computer for good! I gave him the go-ahead and he fixed it all up and sent it back to me within that week. It works as good as new and I dont have to listen to that obnoxious WHIIIIRING sound anymore.

Im done with Best Buys Geek Squad where they seem to only care about THEIR bottom line, not mine. Best Buys Geek Squad thought I would just drop everything and buy a new computer because they insisted my computer was done for - and its sad to think there are suckers out there who fall for that ploy. Im glad I found a company that puts the customer first and provides you with the services you need and doesnt try shoving extra purchases down your throat. Thank you secureremotesupport.com. Do your research before taking your machine to Best Buys Geek Squad. Youll be glad you did.

Lied about repairing our Netbook! They did not inform us of the repairs and lied about the actual repair...would not reinstall the operating system. Had to resend it to the manufacturer to reinstall the operating system...Best Buy wanted to charge us! Best Buy is generating money by replacing the operating system...however the service from ASUS, Toshiba, HP, and Dell all repair their products for free which is included in their warranty service. NOT BEST BUY! BEWARE...when you buy from this group you are risking your money and possibly throwing it out the window. Our computer is useless after the repair!

We have paid approximately $50.00 per month for two years on insurance with Best Buy to cover our payments in the event that my spouse lost his job, or in the event of disability or death. My spouse did loose his job on 2-24-09. We filed a claim and have been denied. They are saying he must be collecting unemployment checks or this does not cover us. We never heard anything like this until we filed a claim. I wrote an appeal letter and they are saying they never received it. I faxed the same information proving that he did loose his job due to an accident. They still say they do not have the appeal even though I have a confirmation that it went through. I have been three months trying to get this taken care of. They did not mind charging us the money every month for the insurance and raising our bill to enormous amounts by adding this on. They never had to call us for the premiums and now that we need to use this protection that we thought we purchased, it appears to be a farce.

As a family we have bought several computers from Best Buy. I was warned when I went to buy my new computer to NOT buy from Best Buy from the rest of my family, since they had found themselves in the position of having to take back their computers repeatedly for fixes. However, I did not listen. So I am finding myself regretting the decision to buy from this company. I purchased an ASUS from Best Buy in October. Within four days the computer crashed. They assured me this was a good brand, it was the brand the "expert" in the store recommended for my needs. They replaced the computer and within four months, the hard drive crashed again. This time they would not listen to my concerns that the brand was bad. The inept Geek Squad said they would and could back up my files and they would repair the hard drive but refused to consider another brand of computer. After three weeks they hounded me to come and pick up my computer (after not having time to pick it up within three days after the supposed repairs were finished). When I did pick it up, not only was it not ready, but they THEN informed me that they were not able to safe any of my files. They acted like they were doing me a favor by not charging me for the cost of the data back up. They then said their "I'm sorry" line and said they would have the computer ready the next day. They did not. When it was finally "ready"...can you guess...it was not working. Drives are missing, no office installed. So of course when I called the Geek Squad, they were unavailable to take my call. I have learned my lesson. I will never, ever walk into Best Buy again. I will make sure I tell EVERYONE I know to avoid the rip off artists known as Best Buy, the Walmart of computers. Shame on Best Buy for stealing money and shame on me for not listening to my family.

I went to the Best Buy store on Eawst Skelly Drive to look at televisions. It took soome time for a clerk to come buy. After a young man contacted us after requesting him to do so, he reviewed the tv options for us. We went home to think about these. We returned the next day, October 20, 2017. Again it took sometime to find a clerk. As I came into the store several employees were having a good time yelling to each other, one even climed on a desk to look over a backdrop at the cell phone counter to engage other clerks verbally. We had to again find a clerk.

Finally a contact was made. This young man suffers greatly fom some sort of hypertension. He had some object tied to a cord around his neck. He was constantly twirling it in from of his face. ZZZZZI finally asked him to stop. We did select a TV and purchased it. We thought we had asked the right questions that would allow is to take the TV home, plug it in and see the upgraded TV (direct TV). We did get it working with; the same quality as the old one. As we inquired around we found that several steps had to be taken to get direct tv quality on the screen.

I retured to store to experience the same chaos as the night before. Clerks more interested in visiting with one another than servicing customers. I left the store and went to the Best Buy store at 71st and 169. A very knowledgeable young man answered all my question about how to get the tv showing the direct tv quality. A vast difference from the store where we bought the Samsung tv. Some supervision is certainly seems to be needed at the Skelly store.

They have been advertizing several items for months that they don't have, when called they said call next week, I've been calling for next week for months. I finally called the corporate office last week they said they were not going to be getting that brand of computer again and they would remove it from the site, well so far they have changed the price 3 times but never removed the items. I just called again was told that it's not their fault or their problem, I said it is their fault, because their site says "sold out online" which implies they have it somewhere in a store or warehouse and their stupid employees think so too because they keep saying to call back it may be on the next truck. I think this is a way for them to string people along and hopefully they will keep looking and just buy something else.

I purchased a new computer case online from Bestbuy.com and paid for shipping to me home. After assembling the other computer parts in side the case I found the case power supply to be bad & took it back to a local store with the receipt. They would only refund the amount of the case, not the shipping cost. They said this is the policy so I got ripped off for $10.00. After many calls & emails to Best Buy they would not authorize the shipping refund. Just one incident as this will cause a customer to shop elsewhere & I have spent plenty there in the past.

I purchased a home computer about 7 months ago from Best Buy along with the extended warrenty. Every time I take it in for repairs they say its not covered. The 1st time I took it in they told me I didn't have enough memeroy and sold me more I had it only 1 month when that happened. My brother told me that their Geek Squad was wrong since I had plenty of memeroy left. I then took it in for my program crashing. They again said it was due to not enough memory. I told them baloney since they had just installed more. Let me say that I don't download alot either. Then I had a error msg concerning my hard drive and that it was it couldn't be read. They again said it was not covered and wanted to replace a part for nearly $200 cost to me. Their in the business of making more money off of people than honoring their warrenty

If you buy anything at Best Buy do not apply for their credit cards. I made this mistake TWICE (yes I am an idiot). Best Buy wont do anything for you if you need customer service concerning their credit cards. They refer you to the actual cardholder: HSBC Bank. If you try to call HSBC you will NEVER reach a human being no matter what path you take through their phone menus.

Pressing, 'Zero' does nothing but, repeat the same useless message you just heard. If you call Best Buy and tell them this, they will give you another number for HSBC. Guess what? You wont reach anyone there either. Pay the card off in full and guess what? They send you another bill for meaningless charges. Pay those off and - you guessed it, they will charge you some piddly sum under $2 in hopes that you wont pay that in time and they can add more.

I can't believe that consumers must pay to make payments if they are not within the 3 days before the due date. This should be stopped. When I opened up my Best Buy credit card (the biggest mistake ever) I purchased 5 computers. I was given a $2, 000.000 credit limit, but the computers exceeded $2, 000.00. The salesperson said it was fine that they exceeded the amount and that Best Buy wouldn't do anything if they did. They exceeded something like $200.00 over. I was in arrearage for over 2 years! In spite of making decent sized payments around $65.00 per month, I was never able to catch up with the over amount. I too ended up paying a day before my due date and had to pay an additional $15.00 to pay Best Buy because I did not pay them 3 days before my payment was due. This is a big joke and I'm surprised that our government is letting them get away with this. At the looks of this, I will pay Best Buy for the rest of my life. Not to mention, that one of the computers and monitors were opened and broken! I took them back and Best Buy REFUSED TO ALLOW ME TO RETURN THEM. I told them the box was taped when they gave it to me and I paid for a new tower and monitor. I GOT STUCK WITH A BROKEN COMPUTER THAT GIVES ME A BLUE SCREEN since day one and I had to pay FULL PRICE IN SPITE OF MY COMPLAINTS. I got scammed by this company and even more scammed with this outrageous interest and these payments. I lost some income over this summer and my first payment is late (not 30 days). My bill shows that I owe 3 times the amount, because of the late fee they added. I tried calling and of course get the people from India who keep on repeating the same things over and over. I asked if I could get my payment lowered and she kept referring me to Consumer Credit Counseling at [protected]. Each time I call them, they are closed, so I get nowhere. HSBC has no hardship program and customers call in asking for help, all they do is get them deeper and deeper in debt by adding on their late fees and requesting for large amounts of money. I'm fed up with all the money I've paid Best Buy especially since I'm stuck with a broken computer from day one when I paid for a new one. It's amazing how Best Buy can get away with this and no one steps in to put a stop to this. The consumer will have no alternative but to go bankrupt. If a credit counseling steps in, the consumer will still suffer with their credit report, so why even bother? It's time all credit cards start working with their customers especially now when job loss is at an all time high and no one asked for this economy.

they are a pathethic company--tried to pay on line--they will charge you late charges if you pay within 3 days of due date--the lady said "well it's in your contract, but she would waive it this one time for me" I've paid my bill off & hope these crooks are dealt with

Maybe you should have called them in first place! Don't always rely on email, a lot of times you either never hear back or it's not for a long time when you get a response.

Okat and my question is if you bought it from lowes. how did Best Buy overcharge you? Lame man

I am very unhappy with my service with Best Buy. I purchased an Insignia LCD HD TV in April 2007. Model 32 LCD-NS (discontinued model). I called for service, and it took 18 days for someone to come out to look at it. (that was the 1st appt available, fortunately I was available!) On Feb 28, The technician was here for a whole 4-6 mins, and informed me that he had to order a part, and that I would receive a call within 3 days to set up an appt to have them fix it. I had been without a TV for 3 weeks. I didn’t receive a call, but I received a email statement (bill) in an amt that exceeded the amt I paid for the TV. On March 2, I sent an email to customer service and never received a reply. After multiple calls to customer service, I asked to be connected to the consumer relations department., March 5. I spoke with Billy, and he said that this was wrong, and that he would get me a voucher for a new TV within the next 3 days. He apologized, and said that this should NOT have been overlooked by the Geek Squad, and that he (Billy) would fix the situation. He got a geek squad manager on the phone, Gary, to apologize. Again, they said that I would receive a call within 3 days to get a voucher for a new TV. I DID receive a voice message 4 days later, that said that the request that I submitted that the ‘unavailable part request’ was denied, and that I would have to wait for the part. I did not apply for an ‘unavailable part request. I applied to have a new TV because the amount they are charging to fix the TV exceeds the amount I paid for the TV. I have made at least 9 calls, and the only person who remotely acted in my behalf was Billy. However, his actions did not do ANYTHING for me. And no one is helping me. When I call the store, they say that they cannot help me and that I have to deal with 1-888-BESTBUY.

It is March 11, and STILL NO CALL.
Today I made another call to 1888bestbuy and was connected to 1800geeksquad. I spoke with Angela, who was VERY KIND. She said apologized and said that it is inexcusable that I have had to wait this long for a response and that I have been treated in this way. She said that I need to speak with a supervisor. I waited on hold for 8 mins…then Angela came back on the phone…not a supervisor…and said that I have been approved for a new TV. JUST LIKE THAT! NO one has EVER called me…to let me know. I was told that I did not need a voucher…just a confirmation number. She said that I now have to take this huge TV to the store…and take a new one home…I don’t know how to hook it up…etc. She said that they would NOT hook it up for me. I feel like they DO NOT care about their customers. I have a chronic illness, and it is NOT EASY for me to deal with all of this. They figure that people will eventually give up. My family has spent thousands and thousands of dollars on everything from appliances and computers to electronics and phones. NEVER AGAIN will anyone who knows me spend another DIME at Best Buy.

I purchased a television a year ago and opted for the extended warranty which was recommended by the representative. Four weeks ago my television back light stopped working so I called the warranty company. They sent a local company to pick up my television for repairs. Mind you this television was not that expensive and figured on it being replaced. I was given the timeline of 7 to 10 business days for them to decide if they were going to replace it or repair it. I went 3 weeks without a television. On the 10th day I received a call at 4 p.m. stating my television was not repairable and was given a confirmation number. Now during this time while I waited for my television to be repaired or replaced, I went to Best Buy. During my visit I found a great deal on a television package but could not purchase it at the time because the status of my television was in limbo. I certainly missed, what I think was a great deal. When I received the news about the status I went to Best Buy and the deal was no longer. I was very upset because of the delay in which it took to give me the status of my T.V. missing the opportunity to purchase a package deal. So, I sent an email to Best Buy expressing my disappointment. I was given a confirmation that I would be called in 3 business days. No call. I had to call Best Buy and file my complaint. I waited on the phone for one hour and fifteen minutes for them to offer me $175. I made a counter offer of $250 which of course is roughly the cost of the sound system that came with the package. I was then sent over to a manager who said "No, we cannot retro offer a deal that is past" I explained because of the numerous delays caused by the warranty company I had no choice to pass on the offer. I was told again "Sorry but that is our final offer" What was I suppose to do? I accepted grudgingly. I would like to point out the representative I spoke with was Royal or Royce or Roy. I acknowledged I did not raise my voice nor make insults or threats. Nor did I make any insults. I do not think its fair Best Buy say that its not retro-active when I see and hear on the news it happens in laws and insurance etc.

3 years ago I purchased a Sirius radio (sportster 4) on sale for$121. The sales person was more than happy to explain how these radios are fragile and I should get an extended warranty. He then proceeded to explain that I can use this warranty for a brand new replacement even if I just didn't like the way it looked anymore.. or smashed it... any reason Best Buy will make it right and give me a new unit, the upgrade to this unit was going to come out in 2 months and he said the coolest thing is when the new one comes out if there isn't any of these in stock they will automatically give me the upgrade. Three years later and my unit is experiencing a power issue that is the fault of the power adapter for sure seeing the radio works on my boom box, but hey it's time to cash in my 4 year warranty and enjoy an upgrade that I was promised when I bought this item. I went to the store with all of the original items and pieces of this radio and explained the situation and showed them my receipt. they then walked me back to the car audio department and picked out the new upgrade sporter 5, only difference is a color screen. The retail price difference is $10 from the one I originally purchased. They began to ring me up for the exchange, the way they explained it I would have to pay the difference between the two which sounded fair to pay the $10 difference from the old one being 149.97 and the new one 159.97. No, here comes the horror story... they want me to pay the total sale price difference between the old one and the regular non sale price of the new one... almost $60. So I asked for the store manager, she then grabbed out the black tie book and underlined in it the line about price difference. So I was going to be penalized cause I bought this radio on a great sale price and because this specific week the radio I need to exchange for is not on sale I have to pay the whole difference, so Now I sit with a radio and have to watch the Best Buy ads for a great sale like I found when I originally purchased this. I was very calm and collected this and went to the original Best Buy I bought this from seeing they gave me a story about how returns hurts their stores numbers and maybe the store I bought it from will help me out more... HORRIBLE CUSTOMER SERVICE SO FAR from the 28th street location in Grand Rapids, MI.. went to the Walker, MI location and they sent me to the Geek Squad who explained the exact same thing to me and wanted me to pay the total sale to non sale difference.. and this guy thought he'd give me an analogy.. well if you buy a car and drive it you can't expect for you to get an exact new one without paying fees.. and I gave him one of mine.. so you're saying if I buy a washer and dryer set and they go out during the warranty period if I bought them on sale I'd have to get the model down from the one I researched and carefully purchased or have to pay a difference just because the new model is out? Basically told me there is nothing he can do this is policy... Well, I plan to tell as many people about this.. I will also be making copies of my receipt and a copy of the best buy terms in their warranty booklet and I will not be standing in line this year for the Black Friday Sale I hope many of you will print this out and bring it to the store with you and show this to the sales rep when they try to sell you the warranty.. unless you're paying regular price.. you'd be better off buying it from the manufacturer.

@donna turner

Unfortunately I hear about these issues left and right. Just a few of the common scenarios: "The salesman told me it would cover EVERYTHING". "I was never told about the ADH service plan". The bottom line for these issues all lies within the black and white. EVEN if this were the case (you were told you were purchasing the ADH service plan) and the employee did not select / charge you for that plan, it can't be proven because it is all hearsay. And the only thing that Best Buy can go off of is what was purchased on the receipt and in their system. So your laptop wouldn't be covered for the spill and you would have to pay for the repairs.

If I were you I would try to contact Best Buy's corporate team and see what they can do about it. There might be certain circumstances (that I'm not aware of in this case) that would cause them to reconsider their approach to your problem. Although in all likelihood the outcome would still be the same.

Went to Best Buy to have a Sirius Radio installed in my car. They cheated me on the value of my InstallCard. I had them do a advance install for $79.99. They only gave me credit for $55.00. They said that was all they would get from InstallCard for the job. Plus they charged be for extra parts that were covered under the advance InstallCard.

They could have cared less about making me happy or adjusting the price te the correct amount.

Needless to say I will Never enter a Best Buy again.

your an idiot... the tv was out of the return policy. when you buy something you should look at the return policy posted all over the store and when you finally pay for the product you are agreeing to the return policy. [censor] off. [censor].

I have heard about these kind of problems and chose to learn from other peoples experiences.

This is the very reason that when I bought a new TV I asked them to open the box and make sure it's OK before I bought it. I politely explained why and they understood and had no problem doing that for me.

The other option could be to pay to have it delivered and installed to make sure it works.

However, to keep it in the garage and return it AFTER the return period is up is obviously NOT a good solution.

Live and learn!

very dissatisfied . should get a discount or a free dvd or something !

rohin austin, 54 maple street, yonkers new york 10701 apt. 1d.

didn't have my tv for two wks. and still did not get it.. i should get a discount. no installation the dame day..

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