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Defective merchandise
Complaint Rating: 
Company information:
Best Buy
1600 SW Wanamaker
Topeka, Kansas
United States
We purchased a 32" LG HDTV from Best Buy. After opening it the next day and setting it up following manufacturer instructions we found there was no picture. Returned it to Best Buy on December 26 and was informed we must have damaged the set and there was nothing they would do. We did not damage the set in anyway, after several attempts they still refuse to refund or exchange the product. The manufacturer LG has said they would not intervene. As of this date it has been turned over the the Kanas Attorney General.
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