Complaint Rating:

Company information:
Best Buy
Asheville, North Carolina
United States

I have had problems with an LG washer for over 3 of the 4 years I've owned it. I was finally talked into one of those service plans that I normally hate to buy. Well here I am 3 years later with the same problem, too many calls to count with several unreturned from customer service department, a supervisor that won't give me anyone else to call in management and still a broken LG washer. It has to be broken and fixed for 90 days before it qualifies as a repair. My machine was fixed 4 weeks ago again supposedly and it is now having the same problem and I'm being told this does not qualify as a repair. Amazing. So for 3 years if your machine breaks down every 89 days it will not be replaced by Best Buy even though you paid $300 plus dollars for the service agreement that protects you.

Amazing.
My advice ... Go to Sears. They sell great products, they treat their customers with respect and they back their products.

Call Jerry in customer service one night and ask him for help and you will see what I'm talking about. He reads from a script does not apologize for the inconvenience and never calls you back.

Tell him I said hello!!!