Complaint Rating:

Long story short, I purchased a Kenwood KAC 9103 D from Best Buy on July 5, 2007. On Sunday, April 27, 2008, this amplifier died in my car, under operation for seemingly no reason whatsoever. Now, I am not complaining about this amplifier because I liked it a lot, but I am complaining about the service plans from Best Buy and how they are absolutely worthless. I went into the store to see what they could do for me and what they tried to do was get me out of the store. I was expecting them to give me trouble, but the service department gave me the complete run around and it really ticked me off. Already knowing the game they were trying to play with me I requested a manager to see if I could get something done. He proceeds to tell me that because the amplifier wasn't installed by Best Buy (as if I would let them touch my car to begin with) that they would ship it our for servicing and it would take 6 weeks. To that I asked where they would send it to be serviced. The manager says that they would send it to Kenwood to see if it could be repaired, but in the meantime I'm screwed without an amplifier. After dealing with this BS, I called Kenwood USA in California to see what they could do for me. The professional on the other end of the phone gave me shipping information for a service center and told me because of my proximity to the service area, that it would take them a week to send me a new amplifier if they could not fix mine, or it would take them two weeks at the max to repair my amplifier and send it back to my house. I told Kenwood the problems I had with Best Buy and urged them to stop selling their products with Best Buy because I felt their brand was being misrepresented by people who are...
1. Unprofessional
2. Don't care about the customer they make their money from
3. Do things improperly
Kenwood makes great products and they have great product service, but Best Buy is worthless and I will never do business with them again because of this kind of crap. I've had problems with them before, but this one tops the cake for absolute ridiculousness.