Complaint Rating:

Company information:
best buy
United States

I purchased a 50' plazma tv from best buy, it was an open box so we wanted to know why. the sales person informed us that it was taken to a customers home to be installed and it would not fit in the wall opening.. we decided since it had not been handled by a customer we would purchase it... well that was december 23, we did purchase the warranty on the item, (thank goodness) because on april 16 it went out... quit working completely. we called in to Best buy's warranty department, i was told that some one would contact me in 48 hours, , well after 1 week, and not hearing anything, we were getting upset but had not made a second call. 1 week after the first call the warranty department called me and said they were sorry that no one had come out but that some one would be contacting us in the next 24 hours. well two days later I get anther call from best buy they do not have a manufactures rep in the area will i call the manufacture and let then walk me through a trouble shooting exercise. I told them no, i paid for a warranty and I wanted them to send someone out... they transferred me to the manufacture who tried to do a trouble shooting call with me even after i told them no they needed to send a tech... in the process of getting her the information she needed to send out a tech, i found a note in the owners manual... the tv had been called in previous to our purchase by another customer because it was not working... so now best buy says "well the warranty is still good so what is the problem".. i purchased a new tv and expected to get a new tv not one that had alreay had repairs done to it... they have told me if I can get them the name of the sales person that maybe we can do something different. not just a repair it... well 45 minutes after I hung up the repair service that did not exit called me they are busy and will not be able to get to me till sometime next week.. they will call than to schedule something...