Complaint Rating:

Company information:
Best Buy
Canada
www.bestbuy.ca

I was coming home from work on April 23, 2008 around 6:30pm. I needed canned air and thermal paste to fix my computer that was damaged from UPS, so I decided to stop at the Best Buy at Metro Town B.C. Canada on Kingsley street. Unfortunately The Best Buy did not carry the thermal past I needed and I proceeded to leave the store.

When I approached the door a tall man with glasses left his booth on the right side of the door and got real close to me almost touching me, had a smirk on his face and told me to have a nice day. When I proceeded out the door someone purposely set the anti-theft sensors off at the doors.

I was confused at first and the guy told me to come back so I did. In front of other customers humiliating me he demanded to empty my pockets with that smirk on his face, so I empty my pockets to show him even know that I was very up set that he would accuse me of stealing I even asked him if he wanted me to *** my shoes and if it was normal S.O.P. to profile and single out people and stop them at the door to be searched.

He got quiet and let me go. See the thing is that I once worked for Best Buy in Florida for 4 years and not once I have never seen such disrespect for a customer before in my life and I blame that on poor management and employee training I really hope someone in customer relations reads this and fixes that problem.

For now on I think I will never step foot in a Canadian Best Buy store ever again.