Complaint Rating:

Company information:
Best Buy
1550 Lake Woodlands Drive,
The Woodlands, Texas
United States
Phone: 281-292-1355
www.bestbuy.com

On December 29th, while talking with a Woodlands Best Buy customer services manager, an angry customer just so happened to return a broken Digital Photo Frame that I had returned the day before after using it for 1 month and determining that it was defective. (It could only hold 80 of the advertised 256 Mb of memory). I pointed this out to the manager but he simply responded that I had no proof it was the same unit that I had purchased. I stated emphatically that it was, as this unit was missing both the stand and controller and I still had both those objects at my house as I had forgotten to return them. Several other customers overheard my comment.

The embarrassed store manager then angrily responded with an abhorrent display of poor customer support and stated that he would have me removed if I raised my voice again. In total disbelief at this incredulous lack of customer focus, I did raise my voice and told him that stocking the shelves with used defective products and selling them as new was in fact illegal and in violation of the Texas Deceptive Trades Practice. At this he threw me out of the store. At that point I did raise my voice and we exchanged some choice words.