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Best Buy Complaints & Reviews - Does not communicate with Shipping

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Best Buy

Posted: 2011-02-17 by    Mambel

Does not communicate with Shipping

Complaint Rating:  0 % with 0 votes
Contact information:
Best Buy
United States
I ordered a Whirlpool, 36" range hood. Best Buy advertised online that they had this product. They did not. They had to special order it. After they took all my info, including my credit card, they informed me. Two weeks later I was given a date of arrival by J.V. Hunt, their shippers. However, Best Buy had no record or confirmation of this delivery and told me it was still on back order. I cancelled the order which took two hours on the telephone as they insisted they could not cancel a special order. One hour after cancellation their shipper called me to say the hood would be delivered the next day. However, since I had cancelled the order now they could not deliver and asked me to reconsider and call Best Buy. I did so and was told I could not change my cancellation and would have to wait and start all over again. Best Buy and their delivery people do not communicate with each other or with the customer. Many apologies and another wasted day on the phone with Best Buy. Because I had ordered via the phone aka the internet I could not go into the store either. Best Buy is insane.
Comments United States Products & Services
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