Complaint Rating:

Company information:
Best Buy
Woodland H, California
United States

Best Buy should be embarrassed by its customer service and return policy. Recently my employees gave me a nice camcorder for the holidays. The packaging indicated clearly it came from Best Buy. I don’t need another camcorder so I tried to return it. NO RECEIPT, NO RETURN. PERIOD. I even appealed to corporate customer service who promised to email the store manager, plead for mercy and ask him to call me. He (Dave Pena of the Woodland Hill, California store), never called. After a few days I called customer service again. Again they sent an email to Dave. No reply. Today I called a third time and received a message back from customer service. Their advice? “Sell it on ebay.”

Think I’ll ever shop at Best Buy!