Complaint Rating:

Company information:
BEST BUY
Hawaii
United States

FYI . . . Buyer Beware!

Subject: Best Buys return policy Check out 'Snopes' and you will find
it is true!! BEST BUY, MY FOOTBest Buy has some bad policies...
Normally, I would not share this with others, however, since this could
happen to you or your friends, I decided to share it. If you purchase
something from, Wal-Mart, Sam's Club, JC Penny, Sears etc. and you
return the item with the receipt they will give you your money back if
you paid cash, or credit your account if paid by plastic. Well, I
purchased a GPS for my car, a Tom Tom XL.S from 'Best Buy'. They have a
policy that it must be returned within 14 days for a refund! So after 4
days I returned it in the original box with all the items in the box,
with paper work and cords all wrapped in the plastic. Just as I received
it, including the receipt.I explained to the lady at the return desk I
did not like the way it could not find store names. The lady at the
refund desk said, there is a 15% restock fee, for items returned. I said
no one told me that. I said how much would that be. She said it goes by
the price of the item. It will be $45.00 Dollars for you. I said, all
your going to do is walk over and place it back on the shelf then charge
me $45.00 of my money for restocking? She said that's the store policy.
I said if more people were aware of it they would not buy anything here!
If I bought a $2000.00 computer or TV and returned it I would be charged
$300.00 dollars restock fee? She said yes, 15%. I said OK, just give me
my money minus the restock fee. She said, since the item is over $200.00
dollars, she can't give me my money back!!! Corporate has to and they
will mail you a check in 7 to ten days.!! I said 'WHAT?!' It's my
money!! I paid in cash! I want to buy a different brand..Now I have to
wait 7 to 10 days. She said well, our policy is on the back of your
receipt. I said, do you read the front or back of your receipt? She said
well, the front! I said so do I, I want to talk to the Manager!. So the
manager comes over, I explained everything to him, and he said, well,
sir they should of told you about the policy when you got the item. I
said, No one, has ever told me about the check refund or restock fee,
whenever I bought items from computers to TVs from Best Buy. The only
thing they ever discussed was the worthless extended warranty program.
He said Well, I can give you corporate phone number. I called corporate.
The guy said, well, I'm not supposed to do this but I can give you a
45.00 dollar gift card and you can use it at Best Buy. I told him if I
bought something and returned it, you would charge me a restock fee on
the item and then send me a check for the remaining 3 dollars. You can
keep your gift card, I'm never shopping in Best Buy ever again, and if I
would of been smart, I would of charged the whole thing on my credit
card! Then I would of canceled the transaction. I would of gotten all my
money back including your stupid fees! He didn't say a word! I informed
him that I was going to e-mail my friends and give them a heads up on
this stores policy, as they don't tell you about all the little caveats.
So please pass this on. It may save your friends from having a bad
experience of shopping at Best Buy.It's true! read it for yourself!!Best
Buys return policy.