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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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6:01 am EDT

Best Buy disappointed customer

I was a Best Buy customer in the past and loved this site and their products. They were great and very reliable. About two months ago I decided that I need a new cell phone and I decided to order from Best Buy. That was the biggest mistake I've ever made, there is nothing left from Best Buy! It is now just a scam like many other websites. They took my money very fast and did not deliver my phone. I have no idea where it is or what had happened with it because I can't reach someone from Best Buy customer service! Avoid!

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bensonmjrw
, US
Sep 21, 2016 12:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

To Whom It May Concern:
My wife and I purchased a refrigerator on June 24, 2016, for delivery on June 27 2016. We paid for the product in full the day of purchase. The delivery people were 4 1/2 hours late. By the time they took out the old refrigerator and put in the new one and made adjustments, it was another hour. Our food was out for 5 1/2 hours. We helped the delivery guys take out the old refrigerator, so we were outside for some time. On my dining room table in a dish, I has $170 with two of my medical cards. We are senior citizens so our money is important. I was going to purchase one of my heart medications. One of the delivery guys said that before you put your food back, wipe the frig with baking soda. I asked my wife if we had baking soda and she said no. I went into my dining room to retrieve my money only to discover that it was missing. I called the delivery driver in less than two minutes after they left to inform that they took money from my house. I called 911 and an officer arrived in approximately 15 minutes. He took a report and suggested that we contact a detective. This situation after being given the run around was sent to the Executive Resolution Specialist department. The head of that department is Terry Westerman. His subordinate is Steven Waligoski From the very beginning, Best Buy never said we are sorry that this hapenped to you and we will do everything possible to resolve this. No, myself and the detective that is investing the case, have been given the run around. I just talked to the detective who informed me that Mr. Waligoski said that I was lying. I can't tell how high that made my blood pressure rise. If I was going to steal money from Best Buy, I don't think I would have stopped at $170.
Due to the fact that Mr. Westerman and Mr. Waligoski are not taking this seriously, they are both impeding in an police investigation. We have been loyal Best Buy customers for years. In the last two years, we have spent approximately $5000. Mr. Waligoski has been of no help in bringing this to a resolution. I sent a letter to both saying that you should look at your complaint pages. It is page after page after page. I have not seen one for theft. I have now referred this matter to the Bureau of Consumer Protection. This is shameful for a company like this.
Ronald W. Benson

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D
2:46 pm EDT

Best Buy samsung galaxy s6/not honoring credit balance

On May 20, 2016 around 4:30pm My husband and I went to the Best Buy on Drew Street and US 19 to purchase a Clock Radio. We had a credit balance from 2 Samsung Galaxy S6 phones we purchased last year totaling $18.32. We brought the original receipt to use the credit towards the purchase. The credit balance did not appear on my account at the cash register so the clerk called a manager. The manager proceeds to talk directly to the clerk ignoring us completely. The manager tells the clerk that the receipt would not suffice and would have to be re-submitted to corporate for verification. This is the third such incident we have experienced at this store. What good is having a manager involved if he/she will not address the issue at hand. Social media is a powerful tool consumers beware Best Buy does not honor their own receipts/contracts. It is time to boycott Best Buy for their poor customer service and bad business practices. I will not purchase another item from Best Buy and I will tell everyone that I come in contact with to do the same.

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7:01 am EST
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Best Buy ipad screen replacement

Bought iPad. Bought extended warranty - specifically because salesperson said if screen cracks it will be covered. I cracked screen. Wanted to have it fixed, buy another iPad, and a new cell. Was told I wasn't covered. Would cost over $300 to fix, so it was a write off and I should just buy new iPad. Left BestBuy. I went to small independent outlet. Bought new iPad, and cell - for less than I would have paid at BestBuy. They also replaced screen for free.

I used best buy for many years because it is close to my house, and has good hours. I never questioned their prices, and have bought a few warranties - though never used them. I am away for a few months at a time. When in Canada I replace, and purchase computers, cameras, etc. I could do one stop shopping at bestbuy. I will no longer be using Best Buy, or any other chain store. Panoptic observance: Service sucks. I do not want to encourage them.
It is nice that independent companies can see past the barcode.

This was at the Victoria Best Buy at Uptown location.

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4:53 am EDT

Best Buy social services

We are a nonprofit organization serving abused foster youth and have been in operation for 26 years and maintain 6 figures in our checking account. We have NEVER ever had a check bounce in all these years and up until the last 45 days, we have not had problem writing checks.
In the last month or so, many of our checks have been declined due to TeleCheck services. When we speak with your representative, we are told there is NO negative history and yet the checks are still declined. The rep states that they are not sure “why” our check is being declined, yet still unable to do anything about it. We were told to “wait a few days” and try again so we did…
We attempted to purchase 2 computers at Best Buy (almost $3, 000) and check was declined. We ended up buying the same computers from Fry’s without a problem.
We attempted to buy a set of new Washers and Dryers (about $2, 000) again at Best Buy and again the check was declined. We ended up buying them at Pacific Sales without a problem.
We went to purchase a new refrigerator (about $3, 000) and flatscreen (around $3, 000) and check was declined. We purchased the refrigerator from Pacific Sales and still shopping elsewhere for flatscreen.
I wrote a check for about $650 at Bed, Bath and Beyond today and had the same issue but the manager knows me and has taken many of our checks in the past so he accepted the check despite being told by TeleCheck that you don’t have enough info on us?
How is it that you do not have “enough info” on us since we have been in operation for 26 years and have absolutely NO negative history and a $3million annual budget? We have never bounced a check and our consistent balance in checking is around $500, 000. Our main method of purchase payment is via checks and we have written many checks to BestBuy in the past.
We tried to ask your rep if a manager could call us back but they state NO, we have to call them and wait around for someone to be available. Best Buy lost at least $10, 000 in sales this month from us alone due to TeleCheck services and after reading recent consumer reviews, it appears your company is having some issue with many accounts.
If you could please advise on how we can FIX this problem and get me to the right individual who can “get more information” on our company and complete our profile or whatever needs to be done. I also feel that companies who use your service should be made aware of customer experiences so they can know the loss of sales that are resulting for no good reason other than your internal systems glitch.
Thank you,
Sandi Heyer
CEO

Heritage Group Homes, Inc
www.heritagehomes.org
PO Box 8400
La Verne, CA 91750
[protected]
[protected]@gmail.com

Cc: Hubert Joly, CEO
Best Buy Co

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1:12 pm EDT

Best Buy toshiba 55 flat screen

Cancelling my Best Buy account!

I purchased the flat screen the last week of December 2015. Last month, I went to remove the coax cable and found the plug on the backside was defective.
I called the Geek Squad and they happily came out and diag. the problem and that he would be back in a week as he scheduled another appointment. The day before the 2nd appointment, I got a call to say the part was on back order and that it would be May 8th at the earliest to get the unit repaired.
I then called the 800 as the CR felt my pain and said to take it the nearest BB for replacement. I went to the Jackson Michigan Store and the manager thought I was stupid since there was nothing on their system saying so and to take my TV and leave!
I then recalled the 800 CR and they finally admitted the original CR Rep that I was told to take it in to see if the manager would consider exchanging it! The CR Manager said the CR Rep made a mistake and should not have informed to take it in! She said she would not honor the replacement that was previously given. ALL the Jackson Store personnel were rude and I would not recommend buying anything from Best Buy as I am/was a long time BB Customer!

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5:49 am EDT

Best Buy awful customer support!

I have ordered a TV from Best Buy website and when it arrived it was defective, it was not working correctly and sometimes it even turned off by itself. When I contacted customer care they told me to send it back. After they received the broken TV they offered me another one which was much cheaper. I told them that I want to pick another one by myself, but they wouldn't let me pick one out. I was arguing with them for days until they finally agreed. I did received another TV and it was ok, but their customer care stuff just stressed me out! Never again!

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Chris_Windsor
, US
Jun 03, 2016 8:24 am EDT

I purchased a new laptop from best buy in march of 2009. When I got home i turned on the computer and it was broken. It crashed twice.
I took it back to the store and they said that it was still under warrenty and they would try to fix it.
For the next 6 months I would pick my laptop up after it was "Fixed" get in the car, turn it on and LOOK ITS STILL BROKEN!
Finally I told them i just wanted to switch it out for a new one. They said that they wouldnt do that because they resolved the problem every time. (WHAT?!? No you didn't!) It still wont turn on.
Finally then the warrenty expired they called me (again) claiming it was fixed (Again)
so I go it...and pick it up and it still broken.
I said well no fix it and they said the warrenty is out you will have to pay us now.

how is that fair. I bought a laptop and havent even been able to use it for 6 months because you had it!

SO my laptop sits in its box. Its a lovely paperweight.

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TheWayItIs
, US
Jun 03, 2016 8:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

First, if it crashed within their return policy, you had a right to exchange. If the unit was never properly repaired and you have documentation, file a claim in small claims court. You'll win if you can prove it was never properly repaired. Also send a letter with the facts to your local or state Division of Consumer Affairs.

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7:07 am EDT

Best Buy geek squad

I had malware in my computer and took it to the Geek Squad on o3/28/16. Technologist at deck said they would take out windows 10 and reinstall windows 10 and Google Chrome the browser I use. Windows 10 is not properly installed, most of the settings are non functional. I can't uninstall unwanted app's. Most functions are very touchy. There is no Microsoft programs. Store number 62. Picked up my comuter 04/01/16 I paid 259.89 for poor skills.

Victoria Hunter [protected]

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11:40 am EDT
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Best Buy camera

my package was delivered to the wrong apartment on 3/24/2016 Ups drove right past my apartment and the lady that the package was delivered to brought me my package thank goodness. The tracking number is 1zW493040332140914. I hope in the future they don't do this again

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Update by jinkins12
Mar 24, 2016 11:41 am EDT

It is UPS fault not best buy

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9:16 am EST

Best Buy geek squad support buckhead 00890

I, (Alton K. Edwards), scheduled an appointment, at Best Buy Geek Squad Buckhead 00890, on 02/28/2016, at 1:15 p.M., to speak to an agent. Due, to some car problems, I, realized I, was going to be late, so, I, called Buckhead 00890 geek Squad, to inquire, if, I, needed to re-schedule my appointment? The Geek Squad representative, I, spoke with, stated: "No problem, I'll just move your appointment to 1:30 p.M." I, stated: "great, thank you, very much, I'll be there on or before 1:30 p.M."
I, arrived at Buckhead 00890 Best Buy Geek Squad, around 1:25 p.M., waiting, ten minutes or longer, to even being acknowledged! A black gentleman, (I, believe to be Donivan Mullican), approached me, (Alton K. Edwards), asking: "Do, you have a question". I, replied: "No, I, moved a 1:15 p.M. Appointment, to 1:30 p.M., to speak to an agent. The Geek Squad agent, commented: "just, a minute", left and went to the behind the scenes work area, for Geek Squad. The Geek Squad agent, returned approximately ten minutes later, stating: "Mr. Edwards, you can have a seat, at, booth #1.
I, moved and seated myself, at booth #1. Waiting another ten minutes, before, a Geek Squad agent arrived, (later, identified as, Agent Jason). Agent Jason, commented: "What, seems to be the problem?" I, replied: "my, laptop had to be replaced, this, is, my old laptop, I, would like to donate, to a non-profit organization, I, volunteer for, to assist individuals, with mental disorders. I, need, the password reset and would like for you, to show me, how to change the password, myself. Agent Jason, replied: "That, will be $40.00", (never, inquiring, if, I, had Geek Squad support). I, (Alton K. Edwards), replied: "I, have geek squad support, on, this laptop, until, April 2016". Agent Jason, began typing information, into, the computer, while, telling me: "That, will take five to seven days!". I, replied: "I, spoke, with Corporate Geek Squad this morning, being told, the password reset process, would take only a few minutes!, additionally, the black gentleman, in front of me, in line, also, needed a password reset and was told: "This, will be ready, in fifteen to twenty minutes". Jason, responded: "I'll, have to go, to the back and check!". Agent Jason, returned, approximately ten minutes later, stating: "this, should take around twenty minutes". I, commented: "That, is a big difference, from five to seven days! I, would much prefer, you, telling me, I, don't know, let me check, rather, than give me incorrect information!" Agent Jason, replied: "Yes, Sir!", turned, walked away, going directly, to assist another customer. Agent Jason, did not relay, if, someone was working, on my laptop, or give me any additional information, he, just walked away! I, (Alton K. Edwards), waited, around thirty minutes, before, Agent Jason returned, stating: "here's your laptop!". I, questioned, Agent Jason: "Are, you, going to show me, how, to, reset the password?". Agent Jason, replied: "I'll have to check, with the "back". Agent Jason, returned approximately ten minutes later, declaring: "Do, you, want me, to show you, or not?" at, this point, I, replied: "No, I, had rather wait, until, Agent Trevor, is available, to have him show me, (Agent Trevor, has assisted me before and is very understanding, knowledgeable, courteous and professional!). Agent Jason, just, walked away, again, leaving me, with, no, follow up information! i, waited, around twenty five minutes, when, a black gentleman approached me, stating: "It, has been brought to my attention, there, is a problem!" I, replied: "Agent Jason, was very rude and unprofessional, walking away, from me, twice, so, I, requested, to wait, until, Agent Trevor, is available". The black gentleman, (later, identified, as, Donivan Williams), replied: "I, saw you, exchange dialog with, Agent Jason, so, he, did assist you, (dialog, was exchanged, but Donivan Williams, had no way, of knowing, the content of that dialog). I, replied: "Agent Jason, did not even log, into the computer, to document, what I, needed!". Donivan Williams, replied: "that, doesn't matter, Agent Jason, did help you!" at, this point, I, questioned: "by, the way, who are you?" Donivan Williams, dictated: "I'm the Geek Squad Manager and a Best Buy Store Manager!' I, replied: "if, you, only want to create an argument, without, understanding the entire situation, you can go away and I, will wait for Agent Trevor!". Donivan Williams, walked away, leaving me, again, not knowing, any follow up information! donivan Williams, returned approximately ten minutes later, dictating: "I, don't like you attitude and you can't tell me, to go away!, there is not going to be any Geek Squad agent available, to assist you, at, this store!" I, replied: "I, would like to speak, with, "Marshall, (general store manager), before, I, go, anywhere!" Donivan Williams, replied; "I, know who "Marshal", is and he is not working, today!" I, responded: "I, would like to speak, to the on duty store manager. Donivan Williams, replied: "I'm a store manager!" I, asked: "Are, you, the only store manager on duty?" Donivan Williams, quipped: "there, are multiple store managers on duty!' I, declared: "I, would like to speak, with, a store manager, other, than, you!" Donivan Williams, walked away, returning, ten to fifteen minutes later, dictating: "no, other store manager, is going to be available, to meet, with you, so, you can just leave!" I, replied: "I, pay for best buy geek squad support, I, had an appointment and am not leaving, until, I, receive my needed services, or speak, with another store manager. I'm paying for a service, which, you, (Donivan Williams) are refusing me, without just cause! you, can call the Police, if, you choose, so, maybe a fair understanding, can be reached!". At, this point, Donivan Williams, changed his position, declaring: "I'm, not, refusing you service, you, can schedule, for another day, but, no best but Geek Squad agent, or Best Buy store manager, is, going to be able, to see you today, because, I, don't like your attitude and that is, what I, have decided!". Donivan Williams, dictated; "if, I, call the police, I'm going to issue, a criminal trespass warrant and walked away! I, waited another approximately ten minutes, left, deciding, to address Donivan Williams, thru outside sources. I, will follow up, with Geek Squad Quality Assurance! this, is not the quality of service, Best Buy, or Geek Squad, has built, their positive customer service relationship, on!
Respectfully:
Alton K. Edwards
2198 Dresden Drive f 54
Atlanta, Georgia [protected]
404.348.3534
Bulldog.[protected]@mail.Com

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3:51 am EST

Best Buy return policy is ridiculous

My 70 year old father asked me to order him a TV. We went online and found Best Buy. Company seemed reputable, so we decided to order. Before ordering I checked their return policy and it stated that it is possible to return anything within 15 days. When we received the TV the screen was broken. I immediately contacted customer service and but they refused to take it back and refund us. Their rep said that we had to bring it back within 48 hours if we wanted to get a refund. Horrible customer service, full of liars and thieves! My father is very upset. I'll never order anything from Best Buy again! They have just lost a frequent customer.

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5:58 pm EST
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Best Buy geek squad warranty

Purchased a router at Best Buy w/ a Replacement warranty. They didn't provide a copy of the terms and conditions. Instead they sent an e-mail. The e-mail link went to a list of 20 + options for the terms and conditions. You can't tell which terms and conditions matches to what was purchased. I called the toll free number to talk to Geek Squad about which warranty was purchased. After being drooped once, having to wait in the queue two different times at about 10 minutes each, I spoke with a Geek Squad representative. They dialed in and looked at the e-mail, followed the links and they couldn't figure out which terms and conditions went with what I purchased. They came back and explained that I had a Replacement warranty and that they only handle protection plans. And, that replacement warranty terms and conditions should have been provided at the store. So I called the store and they just tried to send me on the same merry-go-round of clicking on the link they e-mailed me. Which I explained multiple times I had already done that, and that their own Geek Squad staff couldn't figure out. They couldn't tell how doing what I had already done was going to solve the problem other that is all they wanted to tell me. Their only solution was for me to return the router and get a refund on the protection plan. So, I have to spend an additional 2 hrs of my time to unhook it, drive to best buy, wait in their line at Geek Squad which can take a while to get a refund, drive back home, reinstall the router, resync it with my devices, reinstall my extenders?

All I'm trying to get is a printed copy or a PDF of the Terms and Conditions so I have record of what I purchased and the rules. Why is it so hard to get a copy of what you paid for? You know they will throw the terms and conditions in your face later, so why can't I get one now? I've been burned in the past (wasn't Best Buy) by not having the T&C of when you purchased it. I've actually had some companies try to apply current T&C when you need support and not abide by those when you purchased the product. Had I have not had a copy of the T&C at the time of purchase I would have been out of luck.

I've got 2 1/2 hours invested with no resolution. Had a bad experience with Best Buy over 15 years ago on a bait and switch on a washer/dryer. My wife still will not hardly walk into the place. I've drifted back in over the past 5 years to give them a second chance and now they are back at it again...bad customer service.

Looks like I'll add them to my permanent no-fly zone just like my wife has.

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7:29 pm EST

Best Buy mark (refused to give my a last name) manager at store #409

I called to ask if they had Lg brand products so I could update three rental units completely and the hours of operation. I have been buying from Best Buy for years. Sadly that has come to an end today Thanks to the manager Mark at store #409 in Grand Rapids Michigan. I was on hold for 35 minutes and had to call back, when I called back I asked for a manager to see why it takes so long to get someone to talk to . I waited 8 more minutes before Mark The manager came to the phone. I tried asking him what was going on with the calls he kept repeating sorry but if we have customers at the counter they are first. I try to continue and he cuts in and repeats the same thing this went on for several minutes and I stopped him and said Mark if you keep repeating over and over the same thing and do not even ask me what I need or what can I do to help you then you are not even listening to me nor do you care or have any concern in your customers issues. I asked Mark for his last name he refused, I asked for the owner he refused, I ask for upper management he refused, I asked for the store ID or number he refused. I said you are store number 409 is that correct he said yes it is. I told him I will be pursuing this issues with someone higher up even if he will not give me the info I am requesting. He states I do not have to give you anything, all I am going to tell you is my name is Mark that is all you need to know. I told him he will be hearing from me again, and he said great thank you by and hung up on me, so he also had no concern or interest in my question. Way to go Mark, I know you do not care, but you my friend are costing YOUR employer thousands of dollars lost in sales just from me alone and I will for sure tell everyone I know and all my contractors about the issues I had with Best Buy store #409 in Grand Rapids Michigan. I have read other issue with this same Manager at #409 so I hope someone will help teach Mark or send him to Management or customer relations classes, he really can use some training.
Thanks for listening to my issues, I am sure I will not know or here anything about it, and who knows Mark may still be there doing the same thing unless someone really cares about the Business and sales. Please feel free to call me anytime in regards to these issues that occurred on 02-12-2016 @6:34pm
Thank You
Todd Frisbie
[protected]

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7:30 am EST

Best Buy worst place ever

Buyer beware and avoid Best Buy at all costs! I went to their website and ordered a laptop. When my order arrived, I went to pick it up and without looking inside went home. When I arrived home and opened the bag I realized that my laptop was damaged. I immediately contacted their customer service and spoke with their rep. I explained what happened and was put on hold for 45 minutes! The next day I called again and they said they would see what they could do. No one called me back and now they are ignoring all my messages. Oh well, they lost me as a customer.

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6:52 am EST

Best Buy completely ridiculous!

I went to Best Buy looking for a memory card. The only card they had was no better than I already had. So I contacted customer service and asked if there were some other cards. They said no. Later I received a confirmation email that my card was charged! Their rep ordered me a memory. I immediately contacted customer service and they said they just wanted to help me. I asked them to cancel the order an return my money. But they told that it was impossible since it was already shipped. Just disgusting! I'm going to report them and I will contact my bank as soon as possible! These people actually stole my money!

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7:01 am EST

Best Buy bad customer service

I bought some items through Best Buy and it was paid for by a third party. I received a payment confirmation email which included my name and my address. I never received my order tracking number. People from Best Buy are nasty and they do not respect their customers. It is now two months later since I've ordered and I received nothing yet. I cannot even track my order and have no idea where it is or will it ever be delivered. I contacted them many times but there was no response. I will never order anything from this company again. There are better websites where to shop.

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5:09 am EST

Best Buy worst service ever

I purchased an iPad from Best Buy back in December. Since it was a birthday gift I ordered in advance. It was supposed to arrive in mid January, but I never received anything. Then I contacted Best Buy customer support and they said that they have no idea where my order is, but they would resend it by expedited mail. I asked for the tracking number but they just dropped the phone. It was a present for my girlfriend and her birthday already passed. I decided to cancel the order because I bought her another present from a local store. They said they can't cancel. I paid $700 for that iPad and never received anything. Never got my money back. Think twice before purchasing something from Best Buy!

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11:45 pm EST

Best Buy iphone 6s plus

Good luck if you spend your hard earned cash or other money on anything at Best Buy. Never buy anything expensive here and if at all posible pay MORE elsewhere for better customer service where you and your money are valued and respected. The customer service at Best Buy is the worst I've ever seen. I am thoroughly disgusted with Best Buys return policy. I have never seen a company so eager to take CASH from its customers and then refuse to give cash back with a valid return within the return policy time frame with a receipt that shows it was paid for in cash. I have had serious issues with this several times in the past and then for several years I make a point not to purchase from best buy... I don't know what possesses me to try again. I just spent over $900 cash on a cell phone that I decided that I didn't want. I was told I was only allowed to exchange this phone or to wait a couple weeks for a check in the mail. For over $900 cash of my money. This is stealing in most places... and very bad customer service. I will never ever buy from this store again and will make sure everyone I know is aware of this and my previous experiences. I know several people told me of their nightmares when I told them I was going to attempt to return this phone. I thought well I paid cash and its only been 4 or 5 days and its new in the box... what could go wrong. I did everything right on my side... Best Buy is the worst in customer sevice and experience and should be avoided at all costs. Pay more elsewhere if you need to! Well worth the extra money to buy somewhere that values its consumers and their money. Billie Pounders

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12:22 pm EST

Best Buy delivery of television

I just purchased an LG 55 CE 9300 television ( $1280 ) from Best Buy in Cherry Hill New Jersey. Because Best Buy no longer had that model in stock I purchased the display model. It was considered open box and I was told not to expect to have the manuals to be included. I said OK. The television arrived today without The magic remote and without any of the accessories listed In the manual. These are listed in the manual and as I was told by LG representatives that these important accessories were included with the television. A manager at Best Buy told me on the phone that the televisions never come with 3-D glasses and that they were looking for a remote and would send it to me in the mail. Thank you, Bernard Kairis

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8:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Best Buy ipad

December 2015, I purchased an ipad in the store but they dont have it available in the store so the staff told me to just shipped it at home in two days. But 5 days later, I did not get the product so I called the store and was told it is still in shipping and they dont have control over the shipping department. So, I checked the tracking number they provided me and even contacted UPS and ups told me they never get the product that is why the tracking number is not being process. So, I called the store and decided to cancel my order since they cant provide me information about my order. Now, they are giving me a run around about my refund. I will nerver again shop at best buy.

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Update by Arri
Jan 10, 2016 8:11 pm EST

I was calm but a little annoyed because they cant tell me what is the deal with my order. I did tell them I am upset about what happened to my order that they did not do what they promised.

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Best Buy late fees scam

Got a Best Buy credit card to pay off articles interest free. The problem comes with Best Buy Credit Services charging late charges fees at the rate of $35 dollars per month. I was almost done paying my balance but last November 2015 I learned the hard way they charged $35 dollars for late fees on payments done after the 5th of each month. I made payment on 11/10/2015, so OK I was late by accounting standards. To avoid this from happening again I made a payment on 11/21/2015, which is 14 days before the next cycle is closed on 12/05/2015. Still, they charge me late fees again for December 2015 for another $35. I made another payment on 12/10/2015, so I have done electronic payments about every 15 days straight from my bank account. I talk to two customer reps and they told me the due date is on every 5th or I get charged late fees. So, ok, I tell 2 of them to explain how is it they charged me late fees on 12/2015 if I made a payment on 11/21 and 12/10? They say their system is so dumb that unless you pay a couple of days before the 5th it either apply it to the previous month or future month cycle. All I know is that I was late when I paid on 11/10 because it was past 11/5, but these scam artists charged me late fees again on 12/5 although I made an electronic fund transfer on 11/21...14 days before 12/5 and again on 12/10 after the 12/5 cycle.

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Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at Best Buy is the company's knowledgeable and helpful staff. Customers have reported that Best Buy employees are well-informed about the products they sell and are always willing to offer advice and assistance. This level of customer service has helped Best Buy build a loyal customer base and has contributed to the company's success.

Another positive aspect of Best Buy is its competitive pricing. Customers have reported that Best Buy offers some of the best prices on technology products, making it an excellent choice for those looking to save money. Additionally, Best Buy frequently offers sales and discounts, further increasing its value proposition.

Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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