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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Newest Best Buy reviews & complaints

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K
8:27 am EDT

Best Buy my refund is still missing!

I have ordered a laptop from them and they said it'll be here within max 7 days, but it did not arrive. I gave them one extra week because I didn't want to be too pushy and annoying. After 15 days of waiting I called Best Buy and was told that my order was cancelled because it was no longer available.
I asked about the money and they said that refund was processed the same day as my order got cancelled. Then I called my bank and asked them to check my bank statement and there was still no money. Gave them one more week and demanded some explanation. They claimed that was not their responsibility and if I had questions I should have contacted my bank.
My refund is still missing and I have no idea what to do. This whole thing seems like a scam!

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R
10:03 am EDT

Best Buy selling defect products

I bought an ASUS laptop and within 30 days the usb 3.0 failed, and my track pad is starting to act up.

Best buy will not refund me the money, it goes against their policy.

My policy is I pay hard earned money for something that works. This should be illegal. I had my money stolen from me for something that doesn't work. I
spent 800 dollars on a defective laptop.

SHOP AT BEST BUY AND THIS WILL HAPPEN TO YOU.

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notn2bestbye
, US
Nov 23, 2017 11:10 am EST

I suspect that the laptop you purchased was never new to begin with. I suspect you brought something that was returned and placed back on the shelf for sale. The same thing has happened to me and many others. Due to that experience I will never shop with them again. They are not trustworthy and will lie to the customers and deceive you to make a sale. You are taking a risk by buying anything from them. Better off buying from someplace else.

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Y
7:06 am EDT

Best Buy poor customer service

I went to Best Buy on 3/30/2017. I'm not very good with electronics and I wanted help picking out a home security system that fitted my needs. I walked all around the store looking for the security systems and while I walked I passed 7 workers just standing around talking to each other. When I found the systems I could still see the workers still talking to each other so I decided to look over what they had till they had time for me. I was there 15 minutes and not one man asked me if I needed help. They wasn't busy they was just chatting. I just decided to leave and go some where else. I didn't feel like chasing them down because I know they had to be aware I was there. On the way out I told the greeter not one person offered to help me and he laughed very loudly and turned his back to me. That was like a slap in the face. I went to Walmart to look and 2 young men was there talking but as soon as they seen me they had no problems saying can I help you with something. And they spent time helping look over their systems so I found exactly what I needed.

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J
1:50 am EDT

Best Buy absolutely ridiculous and unprofessional service!

I bought something from Best Buy online store and after I paid I asked them to deliver it to the nearest Best Buy store.
When I ordered my item it was in stock and I even received a confirmation message. When I came to the store to pick my item I was told that it was not available! I wasted my precious time only to be told that my item is not in stock!
They promised me a refund but that never happened. Online store told me that I have to go the local branch and will be given a refund there, but branch people told me that online store was supposed to refund me, because they were the ones who charged me. Absolutely ridiculous and unprofessional service! I want my money back!

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C
7:21 am EST
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Best Buy drones - don't purchase here!!!

Recently received a Drone as a gift purchased at Best Buy. Upon assembly I found that the camera function will not operate properly at all.
I approached Best Buy to get this defective product exchanged and was told that once package is opened it can not be exchanged or returned. This policy is apparently dictated by the supplier.
I was told to deal with the supplier out of NY who is unresponsive.
I dont think it is fair to sell defective goods and then just walk away form it saying...ooops ... sorry... suppliers problem.

I recommend getting your electronics from a store that understands the product and will back it up.

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Update by Chum43
Mar 08, 2017 10:55 am EST

Update...
Best Buy would not help out here but the Supplier- Protocol really stood up on this. They replaced the unit with no problem. I really appreciated their service. Case closed

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T
9:06 am EST

Best Buy best buy mansfield tx

I went into to get a apple Magic Mouse with a cord to this location! There was nobody there except the Best Buy employees, anyway when I went in to get this product. I went to the front and nobody was there. No cashier, so they sent me to the customer service to get ringed up. This is where it get ridiculous. It was the Geek Squad that rung me up, they didn't ask me for a reward zone card or no receipt. I mean they didn't ask me. No respect to their customers at all! Frys electronics never is like that, anyway uncalled fore when they are not getting any business, they been there since 2009 and that makes a difference. I am not giving any name for this complaint. I am not threatening Best Buy either, but they need to look into this.

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C
6:45 am EST
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Best Buy customer service

I went to the Best Buy in Peterborough, Ontario to purchase yet another iPhone charger for my oldest son. The associate helping me was friendly and fast. Got what I was looking for. Went to the front cashier with only one person in front of me that she was currently assisting. Waited for awhile as she sold some sort of extended warranty and needed to get that person's information. At that point another associate came up to the other till to help the rest of us standing in line but couldn't assist me because I was paying cash (only debit or credit). The rest of the customers behind me were able to purchase their items and left the store. I'm still waiting for the same customer in front of me so the other associate tried to take me to customer service were there was the only other cash till. That cashier was busy with another customer so I went back to the original till I was at and continued to wait for the same customer that the cashier was still helping. A different associate approached me to try and help me but couldn't because I was paying cash. When it was finally my turn I was so angry for having to wait so long just because I was paying cash I took my frustrations out on the poor cashier that was just doing her job. I told her it was ridiculous the amount of time I spent waiting and wanted to speak to the manager. The manager came out and listened to me rant, telling me he understood my frustrations and continued to explain to me that there are only limited tills with cash in them after a certain time of night because of high risk of theft. He did nothing to make me feel like I was appreciated as a paying customer. In fact I felt bad about getting mad and started to feel like it was all my fault because I finally had enough of waiting long enough to purchase the iPhone charger that I came in for. Best Buy needs to re-evaluate their check out system. I felt like I was being penalized because I was paying cash.

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7:22 am EST
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Best Buy customer service failed of essential purpose - service

I purchased a garmin gps today, december 20th but was not offered an extended warranty - today, december 20th - I called the store and only got useless menu options frustrating me and putting me off from ever returning to a best buy - why should i?

It was insulting when trying to telephone the store, getting only an unresponsive menu selection and a complete inability to speak to a human being. I called the ‘888' number to complain and try to find a human to reply to my complaints which took multiple menu options, hold options and call-back from a representative. It is dehumanizing to have my time trivialized and spent like it matters little.

The call-back option person was in the philippines; useless and uninformed. She told me to call the store if I had a problem - my problem was in calling the store, the menu options were useless. I asked to be transferred to the usa. She refused and said there is no option to transfer my call. I asked to be transferred to minnesota; she refused saying there are no options to transfer to minnesota and to call the store. It was a useless call, a waste of my time and failed of its essential purpose:

To talk with a human being about my dissatisfaction with a useless menu system;
I. To complain about how customers are treated including routing my complain to the philippines to someone uninformed and unintelligible;
Ii. To find out if I have an extended warranty option of what I just bought.

I wasted over an hour on this and your customer disservice and [best buy’s] astonishingly self-defeating system called customer service. I will shop elsewhere and only at best buy as a last resort. I was going to get a dvd player as a gift for someone which I will now buy [ & everything I need] elsewhere.

What a monumentally stupid system best buy has adopted. It is a target-rich consumer environment out here, lots of online sellers and competitors who value customers. I have enclosed a reprint attributable to sam walton - your customer service personnel [including those in the philippines] should read it and quite possibly adopt the philosophy.

I have sent this to your best buy, minnesota as a courtesy as well.

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8:02 pm EST
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Best Buy refrigerator stopped working

I bought refrigerator 1/30/15 from best buy in west Windsor nj. I had repairman to see refrigerator due to ice build up in freezer and condensation in refrigerator in Oct 5, 2015. I was told the only way to fix problem was to unplug refrigrator for 24 hours then plug back up. Well, I did this and refrigerator has not worked right since. Tonight it stopped working altogether and I called best buy geek squad and they are attempting to get someone to y home soon 24-48 hours to evaluate refrigerator. I was told there had to be three service calls before refrigerator could be replaced or a tech would have to deem refrigerator needed replacing before it could be replaced after I requested a new refrigerator. This refrigerator cost over two thousand dollars and is not even two years old and has stopped working. I'm starting to believe it was defective when I bought it. Thank god I bought extended warranty.

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S
9:51 am EST

Best Buy Ruined my New Year

Best Buy Canada company delivered me the damaged Samsung 50inch 4k TV and ruined my new year 2017. On top of it rather correcting their mistake they are taking 7 days to process my refund after receiving the product to their return facility. This is frustrating...More over this TV is 700 CAD at Best buy on boxing day offer and where as the same TV is 649 CAD in Costco. I suggest not to order any products from best buy Canada. Order Number: [protected]. They not even sorry about this and speak like they don't even care about the issue.

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N
5:58 am EST
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Best Buy moto-g with greek squad guarantee (unethical behaviour and no service)

We bought a Moto G mobile from Best Buy which is inside the Bramalea City Centre in July 2014 with a Greek Squad guarantee. We were actually not interested in the guarantee, buy the salesperson convinced us that, if anything goes wrong with the mobile like it falls down and breaks, a hardware issue any software issue anything, please bring back to us and we will replace you with a new mobile if you take the Greek Squad Protection. Unaware of the technicality nor the legality of the contract, we took it and paid CAD 6.84 every month as part of the insurance.

Few days back the mobile started getting stuck not always, but don't know when it would. Not finding time to go to best buy as have an infant delayed till the holidays. When went to Greek Squad inside Best Buy on 28th December 2016, around 11 am and waiting for around 20 minutes, the representative was not able to pull up my account with all the details provided. With an infant and a kid with me, was send all the way to the Customer service which was a huge line up. By then requested a lady who was kind enough to assist and said to continue through the check out line and they would pull up my account. After waiting for another 45 mins in the line up we finally landed the desk when she told us that she cannot pull up the account. We went to the earlier lady again, she then directed us to another girl who pulled out the account from the same computer, we had gone to earlier. After all these we went to Greek Squad again only to find out that we should come back again as we had not back up the data.

So, on 29th Dec, 2016 we again went to the store around 6 pm to the Greek Squad waiting for 25 mins to find a girl tell us to call a toll-free number. When we explained our situation, her reply was "I have not come across such a situation so call the toll-free" When we again convinced her that we need a replacement as the mobile is not working properly, she got someone to assist us, the representative said that he would take 45 mins to test the mobile and we be back after the time specified. We came back after 50-60 mins just to give him more time only to hear he had not completed and would take another 20 mins. My infant had already started crying by then. Waiting patiently for a positive response came out the representative saying he couldn't do anything as the finds no problem with the mobile. When said that we had already paid $198 (6.84 for 29 months) as insurance for a $230 mobile and cannot come back every now and then when the mobile gets stuck, he said he couldn't do anything and that the Greek Squad agreement will continue for 7 more months wherein the $6.84 will be continued to be deducted and they cannot replace the mobile. At this point I had already started boiling down, with my baby crying in one end for the long wait and no co-operation from the representative, asked if he could do anything in my case. He said no a called his manager. I expected a solution to my problem from at least the manager. When explained the situation and asked for a replacement on the mobile the manager argued that he doesn't find any problem in the mobile. I clearly explained that I cannot come every now and then with a stuck mobile. But he wouldn't budge and continue to argue that there is no problem with my mobile and he would do nothing in my case. I requested, if you cannot do anything, please return my hard earned money as I was misrepresented by the sales representative who sold be the mobile while not explaining the Greek Squad terms correctly. He said no he will not return the money either. The argument went on and again I said that we were misrepresented, not served at all and had a long wait so please at least issue a Gift card as part of indemnifying the loss and trauma we had gone through. But, the mobile manager named Arsalan was so rude to me that he said he would do nothing. He would not replace the mobile, nor give back the money and nor even issue any gift card for the whole disappointment. He was so rude that he didn't even apologize for the long wait with such a small infant, for lack of service nor for the misrepresentation. I am really annoyed, disappointed and feel cheated in all respects and giving so much trouble to me and my two kids who also suffered with me for no reason for lack of their services and such an unethical behaviour. Now I feel sick, after the whole argument have got a bad head ache, very bad cough and feel very low as there has never been such a bad incident for me in Canada

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B
4:52 pm EST

Best Buy poor customer service

South Vancouver store, not busy today in the afternoon. "Service" person said she would get key and be back. I waited 30 minutes. Four people in store. The so-called "service" person: 5'3", slightly plump, darkhaired woman with glasses. I spotter her just standing behind the counter. No effort to come tell me why I was waiting when there was NO ONE in the store. She sent her colleague over, finally. He told me that someone had the key. All she had to do was to come tell me this after 5 minutes but she could not be bothered. I wasted 30 minutes standing there, not knowing why. I was angry by this point and got to the counter to finally pay. The fact that she made no effort to communicate that the key was with someone else shows her complete lack of customer service. I could have gone and done other things during that 30 minutes if she had just walked 30 feet to tell me. Poor service. She will just ignore all the customers during boxing day sales, I am sure.

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jeanpinch
, US
Dec 28, 2016 12:43 pm EST
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went to best buy in Peterborough to purchase a portable dvd player. was not allowed to take it out of the box at store to see if the sound level was loud enough. said I had to buy it drive all the way home and test it there. if not satisfied to return it. was not happy about your customer service at all, was also going to buy a new tv too. but after that experience went to another store and was very pleased at there service will not be back to your store in the future. and will be telling people I know not to shop there was very diappointed

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N
2:27 am EST

Best Buy defective phone

I bought a phone from a local Best Buy store. I used if for three months and faced some problems. Suddenly all kind of bugs appeared almost every day and only later I found out that my phone was not able to download and install new updates. I tried to fix it myself, but everything I've tried was useless. I went back to the store hoping they'll fix it but they refused and said that my warranty can't cover that and that I have to pay. They also refused to refund my money. I'm very disappointed with Best Buy, horrible experience.

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9:54 am EST
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Best Buy ipad mini 4

On the best buy.com website, the iPad Mini 4, 128GB, verizon unit was advertised for $329.99. When going through the on-line purchase process, it seemed normal until the very end when placing the item in the cart for purchase, an error was returned saying Unavailable. This was the same result with 16, and 64 GB models and well as in any of the 3 colors advertised. After calling Best Buy, they claimed there were none available anywhere. I think the goal was to get a customer on the website with a non-existent sale product in the hope something else would be purchased. The customer service agent I spoke with said the sale price could not be honored after the end of the sale (I was with in the sale time frame) and it was a limited supply sale. No where do they say the sale is limited to in stock items nor is there indication of out of stock items until completing the purchase process. BAIT and SWITCH.

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5:45 am EDT

Best Buy apple ipad wifi+4g 256gb

Sir/ madam
My name madhanraj I am liveing India tamil nadu chennai. The best buy company address 15350 sherman way ste 250 nel, can [protected] california po box 7735 united states I buying a new apple ipad wifi+4g 256gb this company is cheating me I will deposit in 35000 thousand indian money
But that company not deliver my phone pls immediate action

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S
11:31 am EDT

Best Buy false advertising

Oct 15th 2016
[protected]
Order a new dryer on line from Best Buy, the online order said four available and that after ordering they would call with a delivery date and time. After ordering the product they called and said it would be Nov 7th delivery date. Called the number supplied above and talked to a young girl and she told me it was going to take so long as it was a special delivery. After trying to explain to her that when I ordered the item it told me that there where four available she kept telling me that she was on line and it clearly stated a special order item. then after starting to get upset she told me that I was not to raise my voice that was too much for me as I am one person who believes being the customer doesn't make you right all the time but when you have a legitimate complaint some one better listen. Any ways the conversation didn't end pleasant so I called back Oct 17th to talk to a supervisor and now no one called use.

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2:11 pm EDT

Best Buy price matching deception - "bundling" - buyer beware

10/14/16 Total Purchase $312.80
BUYER BEWARE! I bought a Surface 3/4 docking station. I informed the sales agent I could buy the same item through Amazon Prime at price $60.00 less. He said he will price match at the price shown on Amazon. He did the price match but with a procedure called "Bundling" of which I was not aware of. I purchased several additional items and they were included in the sale, they spread the discount across the remaining items and specifically told me I could bring any of the items back if I was not satisfied with their performance. A connecting cable was included with the monitor screen that I purchased, thus I did not need the extra one that I purchased. When I tried to return the connector that I did not need they informed me that this would void the initial discount and I would have to repay this amount to complete the return of the unwanted Item. BUYER BEWARE

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J
8:16 pm EDT
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Best Buy mobile phone

I sat behind a customer to buy a phone for 25 minutes. Although there are three work stations, only one was operated. I asked if someone else was available to provide service, I was told No but that he was almost done. 15 minutes later still not available. Two other customers were behind me. I complained to the manager who came very non chalant. He said it was normal to take 40 minutes to sell a phone. I commented was to put people behind the desk if it takes that long. I informed I will go somewhere else. The manager, Logan, was useless. Poor people skills.

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K
12:20 pm EDT

Best Buy denon avr s710w receiver / service plan - best buy sale guy lied to me!

I bought a denon avrs710w receiver on 03/11/2016 at a bestbuy store located in weston rd. At the time of buying, sale guy convinced me to buy the service plan. Based on his promise that I can get a new replacement in case that there is anything wrong with the product. Unfortunately, my receiver did not work any more on aug. 1 2016 when we (Many friends of mine) were playing at my home... I went to the store of bestbuy where I bought the receiver. I could not get a new replacement, I was asked to leave it in the store for repair. Almost a month past, I could get my receiver repaired. I called store a few times but the store could not even find the receiver and the required information about receiver.

Bestbuy sale guy lied to me! Bestbuy service made me very upset / disappointed!

Today when I called to find the status, the answer / result made me fell extremely disappointed again.

Please help to look into this case and give me a new replacement asap!

Jun (Tel: [protected])

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Update by Kevin88!!
Aug 22, 2016 12:22 pm EDT

Please help to look into this case and give me a new replacement ASAP!

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P
7:41 am EDT

Best Buy refrigerator

Initially delivered the wrong one. Delivered Amana instead of Frigidaire. Delivered Frigidaire but failed to attach Toe Grill. Richie left message that he would take care of it. 3 weeks later Toe Grill not delivered or installed. I love my new fridge but dislike the bottom on it not covered. Help.
Pat Buheller.
The only numbers to help track is the OMS# which is:
[protected] and FMS# [protected]

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Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at Best Buy is the company's knowledgeable and helpful staff. Customers have reported that Best Buy employees are well-informed about the products they sell and are always willing to offer advice and assistance. This level of customer service has helped Best Buy build a loyal customer base and has contributed to the company's success.

Another positive aspect of Best Buy is its competitive pricing. Customers have reported that Best Buy offers some of the best prices on technology products, making it an excellent choice for those looking to save money. Additionally, Best Buy frequently offers sales and discounts, further increasing its value proposition.

Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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Best Buy contacts

Phone number

+1 (888) 237-8289

Website

www.bestbuy.ca

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Best Buy Customer Service. Initial Best Buy complaints should be directed to their team directly. You can find contact details for Best Buy above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Best Buy. Discuss the issues you have had with Best Buy and work with their customer service team to find a resolution.